Ratings based on 566 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 29 Sep 2024
Staff and food spot on. Rooms a little dated and came with no fridge which was a surprise. Building work was going on which cannot be helped but would have been nice to be informed.
5 out of 5
by A verified traveler from Sale

This traveler left a rating score only Posted 23 Sep 2024
5 out of 5
by A verified traveler

Posted 10 Sep 2024
The renovations are making the hotel look better when complete. The staff were helpful. The leisure facilities are good, clean and nice. Great hotel for a weekend or a business trip
5 out of 5
by A verified traveler

Posted 3 Sep 2024
Very friendly staff.
3 out of 5
by A verified traveler

Review

Posted 29 Aug 2024 on Hotels
Really nice looking hotel from the outside but major building works inside, walkways into the bar, restuarent and rooms had builders, ladders, plasterers etc, smell of filler and paint in the restaurant area was unbearable, access to our room was via a corridor which was covered in dust, very disappointed. Our room was lovely so we can see what the hotel will look like but tbh they should have closed the place, health and safety nightmare, with ladders, power tools in walkways for residents. Watching family’s with small kids navigating the walkways to facilities was quite scary.
4 out of 5
by A verified traveler

Lovely hotel, large rooms.

Posted 27 Aug 2024 on Hotels
Lovely welcome, great pool area and restaurant was nice. The rooms are huge and they have everything you need. The hotel is undergoing refurbishment which is desperately needed but the staff were brilliant and we felt very happy there. Location is good and the grounds are beautiful.
4 out of 5
by A verified traveler

Great staff and location.

Posted 20 Aug 2024 on Hotels
The staff were extremely helpful and the room was great however, the hotel is under renovation and several areas were out of bounds. We were not told about this in advance.
4 out of 5
by A verified traveler

Castle inn Hotel

Posted 12 Aug 2024 on Hotels
Excellent ample parking, reception friendly and efficient,room comfortable and clean but tired Hotel undergoing renovation which wasn’t evident on booking resulting in bar not open and insufficient staff to deal with orders in timely manner and Sauna closed. good breakfast Would still recommend
Comment from Hotel Management
16 Aug 2024 by Debbie, Hotel Management
Hi Stephen,Thank you for your kind review. We will take you comments on board and appreciate the feedback. We hope to welcome you back again soon.
4 out of 5
by A verified traveler

Posted 9 Aug 2024
Very friendly and helpful staff. We were in one of the new rooms which was very spacious and pleasant.
Comment from Hotel Management
16 Aug 2024 by Debbie, Hotel Management
Hi Carol,Thank you for your kind review, glad you enjoyed the new room and hope to welcome you back again soon.
5 out of 5
by A verified traveler

Posted 8 Aug 2024 on Hotels
Great stay. Great hotel. Would definitely use again.
Comment from Hotel Management
16 Aug 2024 by Debbie, Hotel Management
Hi Alan,Thank you for your kind review, we hope to welcome you back again soon.
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