Ratings based on 964 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Clean and friendly
Comment from Hotel Management
26 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you so much for your glowing review! We are delighted to hear that you found our hotel clean and our staff friendly. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had an overall positive experience. We are always looking to improve and hope to provide an even better stay during your next visit.
by A verified traveler
Posted 23 Jun 2024
Todo bien
Comment from Hotel Management
24 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for taking the time to share your feedback with us! We're delighted to hear that everything was to your satisfaction during your stay.If there's anything specific that stood out or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Jun 2024
Found two baby roaches in the room.
Comment from Hotel Management
26 Jun 2024 by Jennie Weber General Manager, Hotel Management
We apologize for any concern caused during your stay. Our pest control company has thoroughly inspected the room and confirmed there are no roaches present. Your feedback is valuable, and we strive to ensure all guests have a comfortable and pleasant experience.
by A verified traveler
Posted 19 Jun 2024
Nice location. Pleasant staff. Easy check in.
Comment from Hotel Management
19 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for sharing your experience with us! We’re glad to hear that you enjoyed our nice location, found our staff pleasant, and had an easy check-in process.Your positive feedback is greatly appreciated and encourages us to maintain our high standards of service.We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even more enjoyable, please let us know.Thank you once again for your kind review.
by A verified traveler
Posted 17 Jun 2024
A/C was not in good working order, bathrooms was a mess and room had a smell with stained carpet. Overall, very dirty older hotel.
Comment from Hotel Management
18 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for your feedback. We're deeply sorry to hear about the issues you encountered during your stay. This is not the standard we strive to uphold. We are addressing the A/C, bathroom cleanliness, and carpet condition immediately. Your comments are crucial in helping us improve, and we hope you'll consider giving us another chance to provide a better experience in the future.
by A verified traveler
Posted 17 Jun 2024
We only stayed one night as we were passing by The jacuzzi was not hot. The toilets are super small like “kid size toilets.”
Easy to park, a few eating areas walking distance away if tired of being in the car. Gas station next door made it easy to fuel up and go.
Comment from Hotel Management
18 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for taking the time to share your experience. We're glad to hear you found our parking convenient and appreciated the nearby dining options and gas station. We apologize for the inconvenience with the jacuzzi and the size of the toilets. Your feedback is important to us, and we will address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
by A verified traveler
Posted 16 Jun 2024
Clean and quiet. Hot tub was dirty.
Comment from Hotel Management
17 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel clean and quiet during your stay. However, we sincerely apologize for the disappointment caused by the condition of the hot tub. Maintaining cleanliness and comfort for our guests is paramount, and we regret that we fell short in this instance.Please rest assured that we have addressed this issue with our maintenance team to ensure that our facilities meet the highest standards of cleanliness moving forward.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the near future.
by A verified traveler
Posted 14 Jun 2024
Came back to room around 8:00pm. Door to room was open. Several drawers of dresser were pulled open. Large water stain on ceiling Bathtub held several inches of water while showering
Comment from Hotel Management
17 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for taking the time to share your experience with us. We deeply apologize for the unsettling situation you encountered with your room. Finding the door open and drawers pulled out upon your return is absolutely unacceptable, and we understand how distressing this must have been. Additionally, the large water stain on the ceiling and the bathtub drainage issue are not reflective of the standards we strive to maintain.We are investigating these matters urgently. Our housekeeping and maintenance teams have been alerted to address these specific issues immediately to ensure they do not happen again. Your comfort and safety are our top priorities, and we are committed to resolving these problems swiftly.Thank you for bringing these issues to our attention. We hope you will consider giving us another chance to provide you with the quality stay you deserve.
by A verified traveler
Posted 13 Jun 2024
The property just needs updated and one side of my bed fell down when I went to lay on it and I fill like someone should have known that was like that when they changed sheets or something. They did come and fix it quick tho. Other than that everyone was friendly and I would stay there again for the price!
Comment from Hotel Management
17 Jun 2024 by Jennie Weber General Manager, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced with the bed in your room. You are absolutely right; this should have been noticed and addressed by our housekeeping staff before your arrival. We appreciate your understanding and are glad our team was able to fix the issue promptly.We’re pleased to hear that you found our staff friendly and that you would consider staying with us again for the price. Your feedback about the need for updates to the property is invaluable, and we are continually working on improvements to enhance our guests' experience.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
