Ratings based on 199 Verified Reviews

4.7 out of 5
89% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Cornelia Zschunke - Resort Manager, Hotel Management
Lieber Pasha,vielen Dank für dieses Feedback. Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten und freuen uns, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße Cornelia Zschunke - Resort Manager
5 out of 5
by A verified traveler

Posted 7 Aug 2024
Comment from Hotel Management
11 Aug 2024 by Cornelia Zschunke - Resort Manager, Hotel Management
Dear Dario,thank you very much for this wonderful feedback. We are delighted that you enjoyed your stay and look forward to welcoming you again. Best regards
5 out of 5
by A verified traveler

Posted 23 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Cornelia Zschunke - Resort Manager, Hotel Management
Dear Vanesa,on behalf of the entire team of the Frutt Mountain Resort. I would like to thank you very much for your recent stay and for taking the time to share your excellent feedback with us. It is a pleasure to learn that you enjoyed your stay with us and had a wonderful time in our hotel. The entire Frutt Mountain Resort Team and I would be pleased to welcome you back in our beautiful property soon. Once again thank you very much Warm Regards
5 out of 5
by A verified traveler

Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Cornelia Zschunke - Resort Manager, Hotel Management
Lieber Gast,Vielen lieben Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr, wenn wir Ihre Wünsche erfüllen durften und Sie Ihre Zeit in unserem Resort und auf diesem wunderschönen Berg geniessen konnten. Wir hoffen, dass wir uns bald wieder sehen. Bis dahin wünsche ich Ihnen viel Gesundheit und alles Gute. Herzliche Grüsse von der Berginsel.
4 out of 5
by A verified traveler

Posted 6 Jul 2024
Very good area for relaxation
Comment from Hotel Management
7 Jul 2024 by Cornelia Zschunke - Resort Manager, Hotel Management
Dear Farid,behalf of the entire team of the Frutt Mountain Resort. I would like to thank you very much for your recent stay and for taking the time to share your excellent feedback with us. It is a pleasure to learn that you enjoyed your stay with us and had a wonderful time in our hotel. The entire Frutt Mountain Resort Team and I would be pleased to welcome you back in our beautiful property soon.Once again thank you very much Warm Regards
4 out of 5
by A verified traveler

Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
28 Oct 2023 by Aleksandra Daijc - Resort Manager, Hotel Management
Dear Manuel,Thank you so much for your rating. See you next time. Hopefully very soon. Kind regards .
5 out of 5
by A verified traveler

Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
28 Oct 2023 by Aleksandra Daijc - Resort Manager, Hotel Management
Lieber Rene,Vielen lieben Dank für Ihre Bewertung. Es freut uns sehr, dass Sie Ihre Zeit hier wieder einmal in vollen Zügen geniessen konnten. Natürlich freuen wir uns bereits jetzt auf Ihren nächsten Besuch. Bis dahin wünsche ich Ihnen alles Liebe und Gute.
5 out of 5
by A verified traveler

Posted 7 Oct 2023
Awesome views, super friendly and professional staff. Food on the hotels restaurant was really good
Comment from Hotel Management
9 Oct 2023 by Aleksandra Dajic, Hotel Management
Dear Osbel. Thank you so much for your rating and your time. We are very happy, that you had such a goof stay and everything was to your liking. We hope to welcome you back very soon. Kind regards from your manager. Aleksandra Dajic.
4 out of 5
by A verified traveler

Mixed Experience at a Scenic Mountain Retreat

Posted 13 Sep 2023 on Hotels
Pros: -Scenic location amidst the great mountains and near a remote village -Friendly staff proficient in English Impressive amenities, including a pool, spa, and restaurant -Exceptional dog-friendly policies -Breathtaking views of the mountains and lake -Overall cleanliness and quiet atmosphere Cons: -Inefficient check-in after 6 PM process with only one staff member for two buildings -Arriving late (around 6 pm), we had to request a room change and building transfer; otherwise, we were considering leaving the hotel altogether due to initial dissatisfaction. -Two distinct buildings, with a significant difference in quality -Rooms in the other building do not offer value for money -Misleading description on hotels.com; it doesn't mention the building disparities -A lot of rooms in the other building have poor views (facing a wall) -Rooms in the other building are not well-equipped and organized -Construction site in front of the reception of the other building can be confusing and off-putting
Comment from Hotel Management
21 Sep 2023 by Aleksandra Dajic, Hotel Management
Dear Grzegorz. Thank you for your time to end your review. We are glad you enjoyed your time in the hotel and on this beautiful mountain, even if your first impression was not the one you would have hoped to have. We are sorry if you were disappointed with our service in at the check in. Furthermore, we are glad we were able to make you happy by moving you to the other hotel complex and into another room. The timing with the construction was a bad one, yet it was something we did not see coming either. With some other points of your description, I cannot agree, however. All rooms in both hotel complexes have the same quality in equipment and luxury, even though the style might be a little different. We understand that you were disappointed with the view, but if you would like to have a lake view in your room, the description of views in the rooms are decent on the website. However, we are in contact with hotels.com to make it more clear that we do have to complexes and in which complex the different room categories are. We hope that all the confusion did not put you off to another visit in our resort and that we will welcome you back with us in the future. Until then, we wish you all the best. Kind regards from your manager - Aleksandra Dajic.
1 out of 5
by A verified traveler

Posted 15 Jul 2023
Comment from Hotel Management
11 Aug 2023 by Aleksandra Dajic, Hotel Management
Dear Lihua. Thanks for your time. May I ask, what has gone wrong during your visit? Kind regards from the mountain island. Aleksandra Dajic - Manager
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