Ratings based on 564 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Eike Clausen, Hotel Management
Dear Valued Guest,Thank you for your review and for choosing Kempinski Hotel San Lawrenz.We look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Eike Clausen, Hotel Management
Dear Valued Guest, Thank you for your review and for choosing Kempinski Hotel San Lawrenz. We look forward to welcoming you back when in Gozo
by A verified traveler
Posted 11 Oct 2024
It was very peaceful with lovely swimming pools.
Staff were quick to address issues
However the hotel was showing its age
Comment from Hotel Management
17 Oct 2024 by Eike Clausen, Hotel Management
Dear Carole, Thank you for your review and for choosing Kempinski Hotel San Lawrenz. We look forward to welcoming you back.
by A verified traveler
Posted 10 Sep 2024
Absolutely loved our stay. Breakfast was amazing and the hotel itself is just gorgeous. Can’t wait to return
Comment from Hotel Management
11 Sep 2024 by Eike Clausen, Hotel Management
Dear Gerard,Thank you for your nice review. We are delighted to hear that you enjoyed your experience with us. We look forward to welcome you back soon.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Eike Clausen, Hotel Management
Dear Dorothy,Thank you for taking the time to rate your experience with us, however we’re sorry to see that it was not a positive one. We strive to provide excellent service and would appreciate any feedback you can share to help us improve.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Eike Clausen, Hotel Management
Dear Robert,Thank you for your review and for choosing Kempinski Hotel San Lawrenz.
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Eike Clausen, Hotel Management
Dear Valued Guest,Thank you for your excellent review and for choosing Kempinski Hotel San Lawrenz.We look forward to welcome you back.
by A verified traveler from San Juan
Posted 7 Aug 2024
Very clean. The pool was great. And the staff very hands on.
Comment from Hotel Management
8 Aug 2024 by Eike Clausen, Hotel Management
Dear Alexis,Thank you for your review. We are glad that you have enjoyed our outdoor pool area and that you found our staff helpful. We look forward to welcoming you back soon.
by A verified traveler
Posted 7 Aug 2024 on Hotels
It’s a great property, but it’s very expensive; yet the quality of service offered is very poor. Everything that’s requested takes twice the effort to obtain it. They however did approve our late check out which was nice. We did have a good time, but it could have been a little cheaper.
Comment from Hotel Management
9 Sep 2024 by Eike Clausen, Hotel Management
Dear Jalia,Thank you for sharing your thoughts. We're glad to hear that you liked our property and appreciated the late check-out. However, we’re sorry to learn that the service did not meet your expectations and that you felt the experience could have been smoother.Your feedback is invaluable as we strive to provide better service to all our guests. We’ll be reviewing our processes to ensure requests are handled more efficiently.We appreciate your input and hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler
Great hotel and pool, issue with check in
Posted 6 Aug 2024 on HotelsGreat hotel and service however my room was not ready until 4:30pm instead of 3pm check in. I was surprised that nothing was offered as gwg such as complimentary drinks etc. I had to argue the next day to give me a late check out when this should have been offered without even asking.
Comment from Hotel Management
7 Aug 2024 by Eike Clausen, Hotel Management
Dear Valued Guest,Thank you for your feedback. We apologise for the delay in having your room ready. This does not reflect our usual standards.Your comments have been addressed with our team to ensure we improve in these areas.We appreciate your input and hope to provide a seamless experience on your next visit.
