Ratings based on 27 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2020
Excellent room and service. Great staff! Great view!
by A verified traveler
y relaxing stay
Posted 15 Dec 2019 on HotelsThis is a lovely relaxing resort in the village of Kep. They have the sailing club next door which has good food at reasonable prices. Cocktail happy hour 5-7 Monday to Thursday, usd3 per cocktail! My only bad point is the hotel bed which was very hard, but that seems to be the case in quite a lot of places.
by A verified traveler
Posted 19 Jul 2019
by A verified traveler
Posted 23 Jan 2019
Stunning location. Overall disappointing considering the amount of money we paid to stay here for 6 nights. Our room no 7 on ground floor in need of brightening up, updating and a few repairs. Quality of service lacking too given that this is a five star resort...
by A verified traveler
Posted 23 Dec 2018
After reading all of the reviews for the Knai Bang Chatt we were expecting something spectacular, especially given the cost, however we were decidedly underwhelmed.
The location is fantastic, but it’s this feature that I believe the hotel owners trade on. We booked a sea view delux room, unfortunately I would not describe this accommodation as 5* luxury boutique. It is rustic, which is lovely however, what I don’t expect from ‘rustic’ is plug sockets coming out of the wall, light fittings full of dead flies, holes in the walls from the removal of fixtures, patio doors which won’t open/close, dirty and stained toilets and seats, as well as hairs left behind on the toilet brush handles (see photos).
I can not fault the staff they were attentive, friendly and professional, perhaps the management just don’t adequately check the standard of the rooms they are offering. Breakfast was included and was delicious, however I had the Cambodian fried rice each morning and aside from requesting that I have a poached egg rather than fried, the rice ingredients varied every day. This brings me on to my next point, the Strand is very over priced although we had no complaints with the one dinner we ate there. We did however eat in the Sailing Club (next door and owned by the same company), this has a varied menu and is slightly cheaper, but sadly of poor quality and once again inconsistent. One night I had seafood amok which was served in a banana leaf bowl as described
by A verified traveler from Kep, Cambodia
Posted 20 Dec 2018
Nice hotel next to the beach. Relaxing atmosphere. Not many food choices but good enough. Internet was intermittent, so kimited access to the outside world, if it is needed. Overall a good break from the daily hustle and bustle.
by A verified traveler
A* everything let down by internet
Posted 10 Nov 2018 on HotelsProperty is real slice of heaven on earth... the only fly in ointment which was a serious fly for us (but may not be fore you) is how intolerably bad the guest wifi situation which for 5* prices is not acceptable. I checked with hotel beforehand to be told very fast connection as had couple important video conferences to schedule... was told very fast connection then GM warned me that Cambodian internet very spotty. We stayed in suite which while fantastically spacious and eclectically decorated had pretty much 0 connection which was annoying as chose so could get lots of work done, over our 3 days tried different parts of property in search of somewhere that had stable connection. Spent whole time trying to connect between their 3 wifi networks then on last day realised that the problem was not with cambdian internet as noticed hat the hotel's office had a 'office' network for employees only. I demanded access and of course found it to be lightening fast (10+x anything ever got anywhere eles in hotel) so spent much of last day sat in the not so comfortable reception. The situation has nothing to do with cambodia... just their internal wifi setup... and theyve basically chosen to prioritise their staff over their guests which at 5* (price) hotel is quite unacceptable. Everything else was flawless from service to, food to setting... but this little detail ruined experience of what should have been amazing. THe good news is imminently fixable...
Recommended
for Everyoneby A verified traveler
Posted 26 Jun 2017
It's a beautiful property in a beautiful location, and the staff and management do so much to take care of you there.
by A verified traveler
Posted 19 Jun 2017 on Hotels
Recommended
for Everyoneby A verified traveler from sydney australia
Great hotel in a fabulous location.
Posted 15 Apr 2017This is a lovely hotel that is trying really hard to be responsible tourism operators. The staff were great and the many little complimentary touches during the day were lovely. The sailing club is a must for any visitor to kep. Picture perfect view too. Loved it.
