Ratings based on 573 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
It was accommodating for my family during a family death
Comment from Hotel Management
25 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Julie,Thank you for sharing your feedback. We're truly sorry for your loss and are glad we could provide a comfortable and accommodating space for you and your family during such a difficult time. Please know our thoughts are with you.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Adrian,Thank you for sharing your thoughts with us. We are genuinely sorry to hear that your experience did not meet your expectations. We take feedback seriously and are continuously working on enhancing our facilities and services.We hope you will consider staying with us again in the future so we can demonstrate our commitment to improving your experience.
by A verified traveler from Springfield
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Rabin,Thank you for your fantastic 5 out of 5 rating! We are thrilled to know that you had an excellent experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 27 Sep 2024
Nothing
Comment from Hotel Management
29 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Amanda,Thank you for your perfect rating! We’re thrilled to hear that you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Sep 2024
Open windows without screens, paint chipping throughout whole room. Urine stains on bed. Was given new mattress pad cover but was told it was after hours and we’d have to change the bed ourselves. Dusty/dirty floors. Shower was ice cold.
Comment from Hotel Management
20 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Scott,Thank you for bringing these concerns to our attention. We take all guest feedback seriously and regret that your experience fell short of expectations. Our team strives to provide clean and comfortable accommodations, and it's disappointing to hear that we missed the mark during your stay.Please know that we regularly inspect our rooms to ensure they meet our standards. While some amenities, such as bed changes after certain hours, may have limitations, we understand your frustration with the situation and will review our procedures to improve where possible. We also want to ensure our guests have a safe and comfortable environment, and we'll follow up on the maintenance issues you highlighted.We appreciate your patience and understanding and hope for another opportunity to serve you better in the future.
by A verified traveler
Posted 18 Sep 2024
It was difficult to find uber
Comment from Hotel Management
20 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Allan,Thank you for your feedback and for taking the time to share your experience. We noticed understand that finding an Uber was challenging during your stay. We're sorry for the inconvenience this may have caused.Your input is valuable, and we hope that your next visit will be more seamless. Should you need assistance with transportation in the future, please don’t hesitate to ask our front desk team for help.We appreciate your stay and hope to welcome you back soon.
by A verified traveler
Posted 14 Sep 2024
Sticky stuff with glass stuck on the floor on edge of bed frame. Did nothing kept my money offered nothing I left
Comment from Hotel Management
15 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Kenneth,Thank you for your feedback. We regret to hear about the condition of the floor near the bed frame during your stay. Our housekeeping team is held to high standards, and we are sorry that this situation was not addressed to your satisfaction.Regarding your concerns about the handling of the issue, we strive to resolve any problems as quickly as possible to ensure a pleasant stay. We apologize if this was not the case during your visit and for any inconvenience caused.Thank you again for sharing your experience.
by A verified traveler
Posted 26 Aug 2024
This econo lodge is an econo lodge. If you travel and know the meaning of that i will say the pool was warm enough for my son to have a good time and the rooms were good for the value. The desk man was nice.
Get some juice for kids for breakfast.. maybe put out some banana s... make sure you check it is full instead of empty. So overall meet our expectations for what we needed. Better than other econo lodge s and did the job.
Comment from Hotel Management
26 Aug 2024 by Guest Relations Specialist, Hotel Management
Hi Alisha,Thank you for your feedback on your recent stay at [Hotel Name]. We're glad to hear that we met your expectations for an economical and comfortable stay.We appreciate your suggestions regarding the pool temperature and breakfast options. We'll take your feedback into consideration as we continue to improve our amenities and services.We hope to see you again soon!
by A verified traveler
Posted 24 Aug 2024
The whole hotel was completely nasty. I didn’t even get to sleep in it. I walked in to check the room out and there was bugs on the wall. The baseboards were falling off. It smelled really bad.
Comment from Hotel Management
25 Aug 2024 by Guest Relations Specialist, Hotel Management
Hi Sidena,Thank you for your feedback on your recent stay.We apologize for the unpleasant experience you encountered upon arrival. We strive to provide clean and comfortable accommodations to all our guests. We will investigate this matter further to prevent similar occurrences.We understand your decision to leave the hotel, and we appreciate you bringing these issues to our attention.
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Guest Relations Specialist, Hotel Management
Hi Nathan,Thank you for sharing your rating with us.We regret that your stay did not meet your expectations. Your feedback is important, even when it’s not accompanied by specific comments. If you have any particular concerns or details you’d like to share, please do not hesitate to reach out to us directly. We are committed to improving our services and addressing any issues our guests experience.Thank you for your feedback.
