Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Photos were deceiving
Comment from Hotel Management
30 Nov 2024 by P, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that you found the photos misleading. Our goal is to provide accurate representations of our property, and we sincerely apologize if this was not the case.
by A verified traveler from Philadelphia
Posted 29 Nov 2024
The property is near shopping and restaurants but it’s like a house made into rooms. Heat was bare minimum, no elevators, nothing.
Comment from Hotel Management
30 Nov 2024 by P, Hotel Management
Thank you for taking the time to share your feedback. While we’re glad you appreciated our convenient location near shopping and restaurants, we’re sorry to hear that other aspects of your stay did not meet your expectations.Our property’s unique setup aims to provide a cozy and welcoming atmosphere, but we understand it may not suit everyone’s preferences. We also apologize if the heating and facilities fell short during your visit. Your comments are valuable and have been shared with our team to address the issues and ensure improvements are made.
by A verified traveler
Posted 21 Nov 2024
Friendly, comfortable and convenient
Comment from Hotel Management
21 Nov 2024 by P, Hotel Management
Thank you so much for your kind words! We're thrilled to hear you found us friendly, comfortable, and convenient. It means a lot to us, and we hope to welcome you back again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by P, Hotel Management
Thank you for taking the time to share your feedback and for rating your experience with us.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Rushmore Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 10 Nov 2024
The location was incredible a block from the underground. That was the best part! The room was simple and clean and quiet. The front desk staff was lovely. The only down side was the bathroom was tiny. Think airplane lavatory tiny. The shower was 24”x24”. Very easy to get claustrophobic. It did the job but it was tiny.
Comment from Hotel Management
11 Nov 2024 by P, Hotel Management
Thank you so much for sharing your feedback with us! We’re delighted to hear that you enjoyed our convenient location and appreciated the cleanliness and tranquility of your room. It’s also wonderful to know our front desk staff made a positive impression.We apologize that the bathroom size was not as comfortable as you had hoped. Your comments are important to us, and we’ll certainly consider them as we continue improving our guest experience.Thank you again for your insights, and we hope to welcome you back soon!
by A verified traveler
Posted 30 Oct 2024
Very friendly staff. Good location
Comment from Hotel Management
31 Oct 2024 by Rushmore Hotel, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 26 Oct 2024
Comfortable
Comment from Hotel Management
27 Oct 2024 by P, Hotel Management
Thank you for your positive review of our hotel.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by P, Hotel Management
Best regards from the team at the Rushmore Hotel
by A verified traveler
Posted 24 Oct 2024
Central heating not working in 2 rooms
Otherwise very comfortable
Comment from Hotel Management
24 Oct 2024 by Rushmore Hotel, Hotel Management
It is always helpful to have feedback from guests, whether positive or negative, so we can monitor and enhance our standards.
