Ratings based on 1,237 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Shay, Afisa, and the rest of the staff were wonderful and so welcoming! They went above and beyond to make sure my stay was perfect from the moment I arrived until I checked out. The rooms and property were very clean and well maintained and the location is perfect. I would definitely love to book another stay here in the future.
Comment from Hotel Management
18 Nov 2024 by OLA, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that Shay, Afifa, and the rest of our team made your stay so memorable. We strive to provide exceptional service and ensure every detail is perfect for our guests, so it’s wonderful to know we met your expectations. We're also delighted you enjoyed the cleanliness, the well-maintained property, and our convenient location. We can’t wait to welcome you back for another stay in the future!
by A verified traveler
Posted 14 Nov 2024
Staff were very efficient, pm professional and polite. Special mention to Thilly, Paulina and afilfa.
Comment from Hotel Management
14 Nov 2024 by host, Hotel Management
Dear Angelina,Thank you for your lovely words. We will pass on this lovely review to our colleagues. We hope to see you soon.Kind regards,Shay
by A verified traveler from Janesville
Posted 13 Nov 2024
The Hotel was located near a metro station and numerous shops/restaurants. Every staff l member was pleasant! The room was small, but worked perfect for a 3 night stay.
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear JON GUADARRAMA-POPOCA, Thank you for taking the time to complete the survey about your stay at Point A Hotel Kensington. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Point A Hotel Kensington again soon!Best wishes, Ms Anna JanikowskaHotel ManagerPoint A Kensington
by A verified traveler
Posted 11 Nov 2024
The room was really ridiculously small, no tea making facility and no proper bar.
Comment from Hotel Management
12 Nov 2024 by Patrycja, Hotel Management
Hello Martin,Thank you for your feedback. We're sorry to hear that the room did not meet your expectations, and we apologize for any inconvenience caused by the lack of tea-making facilities and bar. If there's anything we can do to make your next stay more enjoyable, please don’t hesitate to let us know.GreetingsPatrycja
by A verified traveler
Posted 11 Nov 2024
Spotlessly clean but tiny room perfect for an overnight stay. Great bed, quiet room, great blackout curtains and mood lighting. The staff were extremely friendly. I didn’t do breakfast but it looked good. I will definitely return as it’s great value for money.
Comment from Hotel Management
11 Nov 2024 by Patrycja, Hotel Management
Dear Angela,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay and found our rooms to be clean, comfortable, and well-equipped for a restful night. It’s wonderful to know that our staff made a positive impression as well – we always aim to provide friendly and welcoming service.We appreciate your feedback on the breakfast, and we’re glad to hear it caught your eye. We look forward to welcoming you back in the future, and we’ll be sure to have a delicious breakfast waiting for you next time!Thank you again for choosing Point A. We can't wait to have you stay with us again soon.Warm regards,Patrycja
by A verified traveler
Posted 8 Nov 2024
The property was okay altogether but the beds are uncomfortable. Even though the rooms are like little hub hotels, i still felt as though the bathrooms were way too small. No room to manoeuvre. It is a decent hotel if your stay is for only one or 2 nights.
Comment from Hotel Management
8 Nov 2024 by Patrycja, Hotel Management
Hello Gunjit,Thank you for your feedback! We’re glad to hear you found some aspects of your stay enjoyable, but we're sorry that the bed and bathroom size didn't meet your expectations. Our goal is to offer a comfortable and functional space, especially for shorter stays, and we understand that comfort is essential. We'll certainly take your feedback on board as we continuously work to enhance our guest experience. Safe travels, and we hope to welcome you again soon!GreetingsPatrycja
by A verified traveler from Eastbourne
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Thilly, Hotel Management
Dear Nicholas,Thank you for the 4 out of 5! We’re glad you enjoyed your stay and would love any feedback to make your next visit even better. Looking forward to welcoming you back!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Thilly, Hotel Management
Hi Paul,Thank you for the perfect rating! We're thrilled to hear you had such an excellent stay. Your kind words motivate us to keep delivering the best possible experience. We can't wait to welcome you back soon!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Thilly, Hotel Management
Hi Daniel,Thank you for the fantastic 10/10 review! We're so happy to hear you had such an exceptional experience with us. It’s always our goal to provide the best service and comfort possible, and we’re glad we met your expectations. We can't wait to have you stay with us again!
by A verified traveler
Posted 3 Nov 2024
The Point A was a great basic hotel (but it had everything we needed) in a perfect location (Kensington). The lobby cafe was convienient (with a fresh, yummy menu), bright and welcoming. The rooms were small but very clean, technology friendly and quiet. Staff were always available and very helpful. The hotel is in walking distance of a big grocery store and the metro station. I would definitely recommend this hotel if you don’t need a full service hotel. Fabulous experience and great value!
Comment from Hotel Management
3 Nov 2024 by Thilly, Hotel Management
Dear Kimberly,Thank you for the wonderful review! We’re thrilled you enjoyed our convenient location, cozy rooms, and welcoming lobby café. It’s great to know our team was helpful and that you found everything you needed for a comfortable stay.We look forward to welcoming you back!Best,
