Ratings based on 981 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Ok
Comment from Hotel Management
1 Nov 2024 by MP, Hotel Management
Dear Pablo,Thank you for taking the time to review us.We greatly appreciate your feedback and hope to see you in the not-too-distant future.Kind regards,My Place Hotel
by A verified traveler
Posted 20 Oct 2024
Loved the location especially using the underground trains. Will definitely stay there again
Comment from Hotel Management
22 Oct 2024 by Syeda, Hotel Management
Dear Renecia,Thank you for taking the time to review us.We greatly appreciate your positive feedback and hope to see you in the not-too-distant future.Kind regards,My Place Hotel
by A verified traveler
Posted 10 Oct 2024
convenient area staff and service was great but the breakfast was very disappointing.
Comment from Hotel Management
22 Oct 2024 by Syeda, Hotel Management
Dear Andrew,Thank you for taking the time to review us.We appreciate your feedback and have taken your points on board.We hope to welcome you back to the hotel soon.Kind regards,My Place Hotel
by A verified traveler
Posted 17 Sep 2024
No fridge door not closing unless pulled shut.Loved the garden
Comment from Hotel Management
20 Sep 2024 by MP, Hotel Management
Dear Peter,Thank you for taking the time to review us.We appreciate your feedback and are disappointed that you had a negative experience at our hotel. All the comments we receive are of great value and we have proceeded to share yours with the team so that we can review them internally and establish the necessary measures to improve our guests’ experience.Kind regards,My Place Hotel
by A verified traveler
Posted 16 Sep 2024
Quite and decent location, but heating and hot water inconsistant or didnt work, and included breakfast was only toast and instant coffee.
Comment from Hotel Management
20 Sep 2024 by MP, Hotel Management
Dear Julian,Thank you for taking the time to review us.We appreciate your feedback and are disappointed that you had a negative experience at our hotel. All the comments we receive are of great value and we have proceeded to share yours with the team so that we can review them internally and establish the necessary measures to improve our guests’ experience.Kind regards,My Place Hotel
by A verified traveler
Good location, It's an OK hotel.
Posted 24 Aug 2024 on HotelsThe location is really good, it's just around the corner from Earls court Tube station so you can get anywhere quickly. Also if you're interested in the Brompton cemetery which has been used for film sets this is a short walk away and well with a visit. The hotel itself was ok. There wasn't anything amazing about it, the room was comfortable, the bathroom quite small but we managed. There were a couple of small maintenance jobs that needed doing in our bathroom, the toilet seat was broken and the metal tap to swap from shower to bath was loose at the wall. Breakfast was ok, just small things which could have made the whole experience a little bit better. The coffee was a supermarket own brand instant coffee, ( I saw the shelves in the kitchen with rows of the stuff) which I don't mind as I don't drink coffee but it made me wonder about the other breakfast products. Now I'm not that bothered if everything is but I do feel that as a paying customer you should be informed of this when booking as it gives you a better choice of the place. The glasses on the table were all plastic which I believe gives the wrong impression as plastic becomes cloudy overtime so it just gave the impression of a place struggling a bit. The outside could do with a bit of TLC just to make it more inviting, it didn't look like the pictures on the website. Maybe if the price was slightly cheaper then I wouldn't have had higher expectations of the place and these small things wouldn't have bothered me.
Comment from Hotel Management
29 Aug 2024 by MP, Hotel Management
Dear Sir/ Madam, Thank you for taking the time to review us.We appreciate your very detailed feedback and will take you points on board.We hope to welcome you back to the hotel soon.Kind regards,My Place Hotel
by A verified traveler
Posted 24 Aug 2024
Good location and price.
Very close to Earls Court station, steps away.
Greggs and Starbucks also close
Staff were friendly.
Lovely patio.
Safe and mini fridge in room
TV and good channels
Hotel could use some updating
Free continental breakfast wasn’t great (instant coffee for eg)
Mattress not the comfiest but ok
Comment from Hotel Management
24 Aug 2024 by My Place Hotel, Hotel Management
Dear Laura,Thank you for taking the time to review us.We appreciate your feedback and have taken your points on board.We hope to welcome you back to the hotel soon.Kind regards,My Place Hotel
by A verified traveler
Good location, room so-so
Posted 17 Aug 2024 on HotelsI loved the location clise to Earls Court Underground station.
The hotel itself has a nice green backyard, good breakfast facilities with correct "continental" breakfast included. Coffee was Nescafé style. The room had a new carpet but furnitures and bathroom are quite dated. For the bed I was afraid that ut is breaking apart. A/C was not working.
Comment from Hotel Management
19 Aug 2024 by MP, Hotel Management
Dear Thomas,Thank you for taking the time to review us.We appreciate your feedback and have taken your points on board.We hope to welcome you back to the hotel soon.Kind regards,My Place Hotel
by A verified traveler
Posted 1 Aug 2024 on Hotels
Arrived & found out “holding our bags til check in” means putting your name on it & leave in the public lobby. Had no cold water the 1st night. Had to shower in a vacant room. No air-conditioning so turned fan on fast as it can go/opened windows thru locked gate guards with no latches on the window. Breakfast isn’t til 8 so if you are sightseeing have to rush after that.
Comment from Hotel Management
9 Aug 2024 by MP, Hotel Management
Dear Steven,Thank you for taking the time to review us.We are disappointed that you had such a negative experience at our hotel. However, we have to point out that we do not have and nor do we advertise air-conditioning.We also send the below generic message to all guests before they arrive so that they are aware of breakfast times and also so that they are aware that they are welcome to leave their luggage with us before/ after they check out for their convenience:''Before you are arrive, we would like to let you know that our check-in time is at 2pm. If you arrive early you may be able to check into your room before 2pm if the room is ready (subject to availability). If not, you may leave your luggage with us at the front desk when you arrive. Our Front Desk is also open 24 hours a day.A light Continental breakfast (complimentary) is served daily from 8am until 9.30am. Our continental breakfast comprises of warmed croissants & pains au chocolat, brown or white toast, conserves, muesli, cornflakes, tea, coffee, hot chocolate, orange and tropical juice. Furthermore, we are more than happy to provide early breakfasts to all guests when they request these from the front desk.Kind regards,My Place Hotel
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by MP, Hotel Management
Dear Sumi,Thank you for taking the time to review us.We greatly appreciate your positive feedback and hope to see you in the not-too-distant future.Kind regards,My Place Hotel
