Ratings based on 210 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
The hotel room was perfect for our family of three. They even had a little teepee set up in the room for our child. Staff was very attentive and gave great recommendations for food. Would definitely stay again.
by A verified traveler
Posted 20 Oct 2024
very, very nice!
10 out of 10
Comment from Hotel Management
22 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler from Any city
Posted 20 Oct 2024
Conveniently located
Comment from Hotel Management
22 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 18 Oct 2024
Breakfast could have included more options.
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 15 Oct 2024
Lovely experience but I was surprised when I was asked if I wanted to pay an optional service fee at the end of my stay.
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. Regarding the optional service fee, we sincerely apologize for any surprise it may have caused. This fee is entirely voluntary and is meant to acknowledge the hard work of our staff, but we understand that clearer communication on this matter is important. We’ll certainly review how we present this information to ensure a smoother experience for our guests in the future.We truly appreciate your feedback and hope to welcome you back soon for another lovely stay!Regards,
by A verified traveler
Posted 12 Oct 2024
Very convenient for public transportation and walking.
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler from Westlake
Posted 11 Oct 2024
I like the design and ambience of the hotel and is situated in walking distance to travel networks. Entrance to the hotel has stairs and lift not working during stay was problematic.I booked a cosy room which is as described small, which again is nicely designed but shower soap needed refilling and some mould in shower not great for price. I think the hotel is good but a few little things made me consider the price paid.
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. Regarding your constructive feedback, please be assured that we will forward it to the relevant departments.We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler from TACOMA
Posted 9 Oct 2024
A wonderful property. A little small but very cute. The staff are amazing! Very helpful. Will definitely stay here again
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 22 Sep 2024
Small clean hotel.homey “ feeling
Comment from Hotel Management
18 Oct 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
