Ratings based on 415 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.2 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2019
The room was a bit small and confine, but had all you could wish and need. The only down side was noise from trains and other guests.
by A verified traveler
Posted 29 Dec 2018
the location of the property was good, however the ameneties in the hotel were terrible. My room smelt of faeces, the tiles on the bathroom floor were broken which is a major health and safety risk because they can cut one's feet if one walks barefoot on them, someone was deliberately putting on the fire alarm in my room at past midnight when l was asleep which could only have been a staff member who had access to the switch at night. my room was in the basement hence my phone did not work throughout my four days stay there as there was no signal in the basement for my network even on chrristmas day. there were ants all over the floor in my room and the mattress was completely worn out and should have been thrown out a long time ago and my bed was broken giving me back ache through out my stay
by A verified traveler
Worse hotel ever!!!
Posted 28 Dec 2018 on HotelsOverall was a very bad hotel. Staff didn't care at all. Our room was only cleaned once because we complained. The housekeeping didn't changed the dirty towels, they just folded the dirty ones to look like they were clean... Very very bad. We complained at the reception and they just gave us clean towels, didn't even apologised.
The room was extremely old and was dirty. Room carpet was very dirty and you have to use slippers all the time otherwise you may get some sort of infection on your feet. Walls were dirty as well.
The ONLY good thing was the location, that's it.
by A verified traveler
Reasonable for the price paid!
Posted 20 Dec 2018 on HotelsOk for the price, handy to have a kitchenette but the room was so small there was no space to eat. Overall state of the room was not the best but no major complaints. Reception staff friendly and location good (5 min walk to Earls Court tube) it’s down a fairly quiet street which was also nice.
by A verified traveler
Posted 19 Dec 2018
Staff were great. Building is older than pictures, pillows on the couch had stains on them.
by A verified traveler
Posted 1 Dec 2018
The studio was dirty marks all over walls bed the wall paper was torn off in place wundow ledge was full of dust and dirt windows had mould around the wood there were the last persons little toiletrys still on top of shower screen and half used one on shelf furniture had definatly seen better days broken and marked and freezer part of frudge was full of ice so door didnt close properly there wee some lillte bugs like cornfly size all over shelf under mirror which i video one of and that was just my room was on top floor 3 floors up and lift was broken all 5days so cos i struggle aking and doing stairs had to just go up and down once a day the stairs carpets were filthy and thread bear and the keys never worked on last night i came home before partner to find man on desk asleep and my key didnt work so had to go back down couldn't wake him up until i shook him then he reprogrammed key back up all stairs to find didnt work again 4 times i had to do this and he gave me spare keys but that was id been up and down 3 floors 5 lots of steep stairs cryed i wa in so much pain was so annoyed my partner then came home a hour later said man asleep again and is key didnt even let him in building so e was banging on door for ages untill he evntually woke up and let him in then he had same problem with the keys then when leaving asked us to pay 10 pound to leave luggage after 2pm im really not happy
by A verified traveler from Paris
Posted 26 Nov 2018
Bathroom was not clean, mold In the shower and the bathtoom, the room was a little bit better but no sound insulation... We heard our neighbors like they was in our room. The staff of the hotel used to smoke cigarettes just front of our window and leave their cigarettes butts on our window sill. And to finish at the checkout I asked the girl to keep our 2 little luggages, she ask us 10£ per luggage to keep them during the day.
by A verified traveler
Posted 22 Nov 2018 on Hotels
I have stayed at Dylan Apartments a number of times over the past couple of years. There is definitely some rooms in the hotel that are nicer than others. The hotel ignores little things that make a difference, broken light bulbs, no towel racks in the bathrooms, broken toilet tissue roll holders, etc. Kitchenettes are poorly equipped, probably because of attrition due to guests' usage of the crockery, glassware, etc. I have also noticed diminished service by housekeeping during stays. The location is stellar, being within very easy walking distance from the Earls Court tube stop which is on a direct line from Heathrow airport. They seemed to be doing some work to the hotel during my most recent stay, so I hope the fabric of the hotel will be improved. I will probably stay there one more time, giving them a chance to get their act together.
by A verified traveler
I wish I'd read the reviews before booking...
Posted 19 Nov 2018 on HotelsI've stayed in quite a few budget places before and in the past I've had better stays for less money. I'm really not a particularly picky person. This certainly made for an interesting experience. The rooms aren't accurate to the pictures and could really use some TLC. The kitchenette is a cupboard that features a fridge (ineffective), microwave (doesn't heat food evenly), toaster, hob, sink and some kitchenware. The sink and hob are built in to each other which looks like a fire hazard waiting to happen. You can only use the kitchen electric for 30mins at a time (its on a cut off switch). No washing up products are provided. The bathroom was up 2 steps. The shower head points at the wall and you can't get a good temperature on it. The plughole really needs unblocking as the shower tray was filling up. The only cleaning service is changing the towels if they are on the floor and emptying the bin. The heating in the room is on full no matter what you do and you have to have window open and fan on (in november!) And its still too hot. The lift is broken and there was no hallway lighting on my floor. The receptionist was friendly and did offer to carry my luggage up for me. Pretty sure there's some sort of bugs in the room (not bed bugs but some other type of mite potentially). Bed was relatively comfy but was sleeping in a sauna so not great. If you can't deal with light and noise to sleep you will really struggle here. Really handy for Earl's court and olympia though.
by A verified traveler
Solo traveller who chose the wrong place to stay
Posted 19 Nov 2018 on HotelsMy room was on the top floor over 60 steep steps up with no lift. Wifi didn’t work the first 2 days despite several complaints. Hot water either was too hot or freezing cold all the time. Complain not dealt with. Room was relatively dirty. The phone was a fake phone which didn’t work. The key cards did not work on third night. Rooms were small.
Staff were all cold exceot for Annetta who tried hard.
