Ratings based on 2,802 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Over the years we’ve stayed here a lot. It’s in a good location with convenient parking at a good price. The staff are always friendly and helpful and the rooms are always clean.
The only minor negatives were the 4th floor corridor smelt quite musty and damp, the walls are quite thin and you can hear conversations next door and unfortunately the hotel was too busy to offer an extended late checkout but this wasn’t the end of the world.
by A verified traveler
Posted 20 Nov 2024
Breakfast is great
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Andrew,Thank you for sharing your experience! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 19 Nov 2024
A lot of stains in furniture
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Michaella,Thank you for sharing your experience! We do apologise for any issues with the furniture, this is something we will be looking into, but hope you enjoyed your stay nonetheless. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know. Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 18 Nov 2024
We were given a room with an adjoining door. Was very noisy indeed.
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear James Neil,Thank you for sharing your experience! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back soon. We do apologise with the issues you had concerning the adjoining room and will make sure it won't happen in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 18 Nov 2024
Very welcoming and made my stay nice
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Esmeralda, Thank you for sharing your experience! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Paul,Thank you for sharing your experience! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 16 Nov 2024
Amazing
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Shariff,Thank you for sharing your experience! Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 15 Nov 2024
This was the worst service i ever recie ed from a hotel. I checked in online but didn't stay. Room was not ready i had to wait until 3:30pm and was told the room still wasn't ready. I left and had to fi d another hotel at the last minute.
I must say on my way out a gentleman by the name of Steve kept apologing and help put my suitcase in the uber ride i had to get again to get to another hotel. I wojld never ever stay at this hotel & will make sure my friends & family to stay away.
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Yvette,Thank you for your feedback. I’m sorry to learn that your stay didn’t meet your expectations and that you experienced issues at check-in, your input is invaluable in helping us enhance our services.Best regards,The Copthorne Tara Hotel London Kensington
by A verified traveler
Posted 15 Nov 2024
This hotel is very smoothly run. All staff was friendly and welcoming. There also is a dedicated greeter at the entrance and he could not have been nicer. The breakfast was wonderful and the dining room was beautiful.
Comment from Hotel Management
20 Nov 2024 by The Copthorne Tara Hotel London Kensington Team, Hotel Management
Dear Ross,Thank you for sharing your experience! We are glad to hear our staff was friendly and you enjoyed our breakfast in The Brasserie. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,The Copthorne Tara Hotel London Kensington
