Ratings based on 951 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Nice property. Would stay there again.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Tiffany,Thank you for taking the time to leave us a review and for awarding us a 4-star rating. We're delighted to hear that you found our property appealing and that you would choose to stay with us again. Our team strives to provide a comfortable and welcoming environment for our guests, and your positive feedback is a testament to our efforts. We look forward to welcoming you back on your next visit to Kenosha. We're confident that we can provide you with an even better stay experience that might encourage you to consider giving us the full 5-stars. Your satisfaction is our top priority, and we're committed to improving our services based on our guests' feedback. Warm Regards,Guest Relation ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Odalys,Thank you for taking the time to rate your recent stay at our Comfort Inn & Suites - Kenosha. We appreciate your feedback and are dedicated to providing the best possible guest experience. While we're glad to see that you had a positive experience, we would be grateful for an opportunity to improve and make your next stay even better.We would love to hear more about your stay and how we can strive towards achieving a perfect rating. Please feel free to share any specific areas where you feel we could improve. We're always open to suggestions and look forward to serving you again in the future. Thank you once again for your valuable feedback.Warm Regards,Guest Relation ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 10 Nov 2024
Overall, satisfied, was clean and updated rooms. Pullout couch could have had cleaner pillows and blanket. Coffee was unavailable upon check-out, but was good the rest of the days 😊
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Ashley,Thank you for taking the time to share your wonderful 5-star review of your recent stay at Comfort Inn & Suites - Kenosha. We are thrilled to know that our clean and updated rooms met your expectations and contributed to your overall satisfaction. We appreciate your feedback on the pullout couch's pillows and blanket, as it gives us an opportunity to continually improve our services.We regret to hear about the unavailability of coffee during your check-out, and we assure you that your feedback has been shared with our team to avoid such instances in the future. It's heartening to know that you enjoyed our coffee on the other days of your stay. Your positive review reaffirms the hard work we put into ensuring our guests have a gratifying experience. We look forward to welcoming you back soon.Warm Regards,General ManagerComfort Inn & Suites - Kenosha.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear Jonathan, Thank you for taking the time to rate your stay at Comfort Inn & Suites - Kenosha. We appreciate your feedback, even though it seems we did not meet your expectations fully this time. Your satisfaction is important to us and we continually strive to provide exceptional experiences for our guests.We're sorry to hear that you had a less than perfect experience and we would love the opportunity to rectify this. Please feel free to share more details about your stay, so we can better understand how to improve. We hope you'll consider giving us another opportunity to serve you better in the future. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 4 Nov 2024
The rooms were nice, staff was pleasant. However they stopped replenishing, and started breaking down breakfast buffet 15-20 minutes early.
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear DeAndra,Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our comfortable rooms and friendly staff. It is our mission to provide a pleasant environment for all our guests, and it warms our hearts to know that we were able to deliver that to you.We sincerely apologize for any inconvenience you experienced regarding our breakfast service. We understand how important a hearty breakfast is to kickstart your day and regret that we fell short of your expectations. Please rest assured that your feedback is crucial to us and will be shared with our culinary team to ensure we continually improve our services. We hope to have the pleasure of welcoming you back soon to provide a more seamless experience.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
by A verified traveler from chicago
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear Zamirbek,Thank you for taking the time to rate your recent stay at Comfort Inn & Suites - Kenosha. We're sorry to see that your experience didn't meet your expectations. We greatly value your feedback, and it's through insights like yours that we can strive to improve our guests' experiences.We wish we had more details about your stay to understand where we fell short. We would appreciate it if you could reach out to us directly to share more about your experience, so we can ensure that your next stay with us is up to the standards that we pride ourselves on. We hope to have the opportunity to welcome you back soon and demonstrate our commitment to your comfort and satisfaction.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 2 Nov 2024
Amazing
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Kayla,Thank you for taking the time to share your wonderful experience at Comfort Inn & Suites - Kenosha. We are thrilled to hear you found your stay to be "amazing". We take great pride in providing our guests with the best service and accommodations, and your feedback is a testament to our efforts.We hope to have the pleasure of welcoming you back soon. Your satisfaction is our top priority, and we look forward to exceeding your expectations again on your next visit. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Dear Kammie,Thank you for taking the time to rate your stay at Comfort Inn & Suites - Kenosha. We're thrilled to see your four-star rating and hope that your visit with us was a delightful one. While you didn't leave any specific comments, we're glad to know that we were able to meet your expectations to a great extent. It is our hope that on your next visit, we will have the pleasure of not only meeting but exceeding your expectations, and earning that coveted fifth star. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 28 Oct 2024
The breakfast was not the best. The coffee was water and apple juice was always out! The bed was sinking in the middle over was not the best!
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Josh,Thank you for taking the time to share your experience with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your feedback regarding the breakfast and the quality of our bed is incredibly valuable to us. We understand how important a good start to the day and a comfortable night's sleep are when you're away from home.Please know that we are committed to providing the highest level of service and comfort for our guests. Your comments have been shared with our food and beverage team and housekeeping department to ensure we continually improve our offerings and services. We hope you'll give us another opportunity to serve you better in the future. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
by A verified traveler
Posted 24 Oct 2024
The lady at the desk was on the phone with a friend when I came for help she was very disrespectful predigest when I walked away I was around the corner getting my bags together and you heard her saying to her friend this white boy this this white boy that in the ghetto eat voice ever mind you she was white but could tell she wanted to be a diffrent race. I was told the room I was staying in had certain amenities and sure didn’t and I was told it was my fault when i specifically asked if there was and was told there was. A lot of drug smoking and drunk people in the parking lot and a loud group of young sport players running up and down the halls yelling. My child could not sleep due to this.
Comment from Hotel Management
24 Oct 2024 by GM, Hotel Management
Dear Matt,We deeply regret to hear about your recent experience at Comfort Inn & Suites - Kenosha. Our priority is to provide our guests with excellent customer service and a comfortable stay. We sincerely apologize if you felt disrespected by our staff, as this is not the level of service we pride ourselves on. We have addressed your concerns with our team to ensure this does not happen again in the future.Regarding the noise and disturbances, we understand how important a peaceful environment is for our guests, especially for those with children. We will investigate this matter and take necessary steps to maintain a serene atmosphere. We also apologize if the amenities in your room did not meet your expectations. Please be assured that we are taking your feedback seriously and will use it as an opportunity to improve. We hope for another opportunity to serve you better in the future.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
