Ratings based on 822 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Miyoung, thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We would love more feedback on how we may improve for the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. - Hotel Management.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Kevin, thank you for taking the time to leave this rating. We are so thrilled to see that you had such a positive stay with us! Our team works hard to provide a comfortable experience and we are pleased to see we hit that mark on your visit. We look forward to the opportunity to host you again in the future. - Kennewick Inn & Suites Tri-Cities.
by A verified traveler
Posted 11 Nov 2024
The room was clean, but we could hear everything going on in the rooms next to us and above us. It also didn't feel very safe.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Ronald, thank you for your feedback. We’re glad to hear that you found your room clean, but we apologize for the noise disturbance and any concerns about safety during your stay. We understand how important a peaceful and secure environment is, and we’re actively working to improve soundproofing and enhance security measures throughout the hotel. Your comments are valuable, and we’ll use them to make improvements for future guests. - Kennewick Inn & Suites Tri Cities
by A verified traveler
Posted 7 Nov 2024
We got there and it was after midnight. We could not stay there and they did not refund the payment. It is also in a bad area.
Comment from Hotel Management
7 Nov 2024 by Hotel Management, Hotel Management
Dear Nicole, we sincerely apologize for the inconvenience you experienced during your stay. Our goal is always to provide a comfortable and welcoming environment for all guests, and we regret that we were unable to meet your expectations. Please know that our team is committed to ensuring a smooth check-in process, even for late arrivals, and we're sorry for any misunderstanding regarding our policies. Thank you for your feedback. - Kennewick Inn & Suites Tri Cities.
by A verified traveler
Posted 29 Oct 2024
An okay place to stay for a night. It is the first kitchenette unit I have stayed in where there was nothing in the unit. You need to bring everything with you. No point to get a kitchenette unit if you have to bring everything.
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Kevin, thank you for your feedback! We're sorry to hear that your kitchenette unit didn't meet your expectations. We aim to provide a convenient experience, and we appreciate your suggestion about including more amenities. We hope you’ll consider staying with us again, as we continually strive to improve our guests' experiences. Kennewick Inn & Suites Tri Cities
by A verified traveler
Posted 17 Oct 2024
I was not happy at all with this property. There was a large hole in the carpet between the two beds, there was no door to under the sink in the bathroom, there was something missing from the kitchen, maybe a dishwasher or a stove, but it was uncut, there was a wall that was not painted. damage to the door to the room it was locked up, and there was no safety lock on the inside. It was only patched, and when I left this morning at 8:15 there was nobody in the office check me out and when I called the number and said they could not leave a message and I would never call back. I would not stay on this property again.
Comment from Hotel Management
17 Oct 2024 by Hotel Management, Hotel Management
Dear Ronnie, thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay. Your concerns regarding the carpet, bathroom fixtures, kitchen amenities, and room security are being taken seriously, and we are actively addressing them to ensure a better experience for future guests. We apologize for the inconvenience during checkout as well. We appreciate your input, and hope you'll consider giving us another chance in the future. - Kennewick Inn & Suites Tri Cities
by A verified traveler
Posted 11 Oct 2024
Not great to stay to noisey
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Michael, thank you for your feedback. We’re sorry to hear that noise impacted your stay. We strive to provide a comfortable experience for all our guests, and your comments will help us improve. If you choose to stay with us again, please let our team know so we can ensure a quieter room for you. We appreciate your understanding and hope to welcome you back in the future. - Kennewick Inn & Suites Tri Cities
by A verified traveler
Posted 7 Oct 2024
Water damage in rooms and bathroom, shower curtain broken, mold seeping through the cracks and mold on the furnace. Room comes with a stove top but nothing to cook with, no coffee, no microwave.
Comment from Hotel Management
8 Oct 2024 by Hotel Management, Hotel Management
Dear Travis, thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns regarding water damage, maintenance, and amenities are being taken seriously, and we are currently addressing these matters to ensure a more comfortable experience for our future guests. We appreciate your insights and hope to have the opportunity to welcome you back under better circumstances. - Kennewick Inn & Suites Tri Cities
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Jhoana, thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We would love more feedback on how we may improve for the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. - Hotel Management.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Eunice, thank you for taking the time to leave this rating. We are so thrilled to see that you had such a positive stay with us! Our team works hard to provide a comfortable experience and we are pleased to see we hit that mark on your visit. We look forward to the opportunity to host you again in the future. - Kennewick Inn & Suites Tri-Cities.
