Ratings based on 134 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Abhi Menon, Hotel Management
Dear MichealThank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. As part of our commitment to providing the best experience for all our guests, we always make it a point to thoroughly explain our services as well as offering our full support during their stay.We always encourage guests to reach out if there are any concerns, and we strive to resolve any issues promptly. In your case, you did not contact us regarding any room-related problems during your stay, Thank you again for sharing your thoughts.Kind regards,Abhi MenonEcono Lodge Kennett+15737171270
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
17 Dec 2024 by Abhi Menon, Hotel Management
Dear Guest,Thank you for sharing your feedback. I am truly sorry to hear that your experience did not meet your expectations. I always encourage guests to reach out to me directly if there are any concerns or inconveniences during their stay. My goal is to ensure that you have a comfortable and enjoyable visit, and I would have been happy to assist with any issues you encountered. I sincerely hoped you would leave with a positive impression and a smile.Please know that your satisfaction is very important to me, and I would love to discuss any specific concerns to ensure future experiences are better.Thank you once again, and I hope we can welcome you back soon."SincerelyAbhi MenonEconolodge Kennett
by A verified traveler
Posted 11 Oct 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by ABHI MENON, Hotel Management
Dear Rhea, Thank you so much for your wonderful review and perfect 10/10 rating! and we’re delighted that we could make your stay enjoyable. We look forward to welcoming you back in the future, and if there's anything we can do to make your next stay even better, please don't hesitate to let us know!Thank you again for choosing Econolodge Kennet and Expedia Best regards,Abhi MenonEconolodge Kennett
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
11 Oct 2024 by ABHI , Hotel Management
Dear janice, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations. Guest satisfaction is our top priority, and it is disappointing to learn that we fell short in providing you with the high standards we strive for.Once again, we sincerely apologize and hope to have the chance to better serve you in the future.Warm regards,Econolodge Kennett Management
by A verified traveler
Posted 21 Aug 2024
The “renovation” was just a paint over all the dirt and damage. Our room smelled like weed. The grounds were unkept and trash everywhere. Breakfast consisted of coffee only. We couldn’t even take a shower because the tub was so gross and it smelled of mildew. Needless to say we left after one night!
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Abhi Menon, Hotel Management
Dear Patricia, thank you for choosing EconoLodge Kennett, we greatly appreciate your review and look forward to your future stays with us. Have a wonderful day. Sincerely Abhi Menon
by A verified traveler
Posted 1 Aug 2024
The beds and linens were new but the curtains smelled like smoke. There were roaches we didn’t see until the morning. The electric plugs didn’t work and the tables were falling apart. The room had been remodeled but very sloppily.
Comment from Hotel Management
2 Aug 2024 by Abhi Menon, Hotel Management
Dear KelseyGood DayWe are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting, and I am sorry about what happened during your visit. We at EconoLodge Kennett (MO) care about your experience and appreciate your taking the time to let us know. What you described isn’t what we want for any guest, and the hotel must take steps to prevent this from happening again. Your feedback helps to ensure that the best practices are in place.Again, thanks for staying with us. We take your feedback seriously and welcome the opportunity to serve you better.Sincerely,Abhi MenonEcono Lodge
by A verified traveler
Posted 27 Jul 2024
Nice staff nice room just pool opens to late and closed to early
Comment from Hotel Management
3 Aug 2024 by Abhi, Hotel Management
Dear Guest, thank you for choosing EconoLodge Kennett, we greatly appreciate your positive review and look forward to your future stays with us. Have a wonderful day. Sincerely Abhi Menon
by A verified traveler
Posted 6 Jul 2024
Run down. Not very friendly staff.
Comment from Hotel Management
3 Aug 2024 by Abhi Menon, Hotel Management
Thank you for choosing EconoLodge Kennett, We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting, and I am sorry about what happened during your visit. We at EconoLodge care about your experience and appreciate your taking the time to let us know. What you described isn’t what we want for any guest, Your feedback helps to ensure that the best practices are in place.Again, thanks for your feedback with us. We take your feedback seriously and welcome the opportunity to serve you better.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Abhi Menon, Hotel Management
Dear Sharolyn, Thank you for your positive review on your stay in ECONOLODGE KENNETT
