Ratings based on 116 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Room was very clean and bed comfortable. Breakfast was delicious and included. Staff were very nice and friendly. The one thing was that there is no assigned parking, they allowed us to park in front of the hotel which was nice. Price very convenience ;) I would definitely come back again!!
by A verified traveler
Posted 24 Aug 2024 on Hotels
The kitchen was a horror, they serve you yesterday's coffee (i was appalled). When i asked for 2 fried eggs, one egg came with a broken yoke on a very small dish. On another small dish were 3 itty bitty pieces of bread, when i asked the waiter "what was that"?? He was CLUELESS! I went to the kitchen and let the cook know to never ever serve broken eggs, it's insulting! I asked her how long she had been cooking she answered "i'm just starting to learn"!! I asked the waiter if that was all in the breakfast and he stated there was a piece of lasagna missing (perhaps he may have wanted to eat it, that's why he didn't mention it) i asked him to bring it and would you believe it came out COLD!! I went back to the kitchen and them know "HOT FOOD is served HOT!! TOTALLY DISAPPOINTED with that experience. The night before i ordered chicken wings, the fries it came with would break everytime i stuck the fork in (they seemed to have been cooked in water perhaps) i took it back to cook and had him deep fry it a little more,..it was pointless. I didn't want BBQ sauce so he made a sorryful honey mustard sauce! I am a Chief Cook and work on ships, i wouldn't feed the food that comes out of that kitchen to my dog!! Awefully disappointed, i'm still shaking my head (4 days later).....
Comment from Hotel Management
21 Oct 2024 by Best regards,, Hotel Management
Dear Manny,We sincerely apologize for the negative experience you had with our kitchen service. This is the first time we have received such feedback, and we deeply regret that we did not meet your expectations.Your comments are incredibly valuable to us as they help us improve continuously. Rest assured, we are taking immediate action to address the issues you mentioned. We will review our kitchen procedures, ensure proper training for our staff, and reinforce the importance of delivering high-quality food and service.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us in the future.Best regards,
by A verified traveler
Posted 11 Apr 2024
Muy bien
Comment from Hotel Management
11 Apr 2024 by Lourdes , Hotel Management
Muchas gracias por su calificación estimado Leopoldo.Fue un placer atenderlo, esperamos su pronta visita. Que tenga un buen viaje de retorno.Saludos,Lourdes :D
by A verified traveler
Posted 11 Mar 2024
Muy bueno
Comment from Hotel Management
22 Mar 2024 by Saludos, Hotel Management
Estimada Verónica, Muchas gracias por su calificación de nuestro servicio.Saludos,
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
7 Feb 2024 by Saludos, Hotel Management
Estimado Sr. Oswlado,Muchas gracias por su puntuación.
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
31 Jan 2024 by Lourdes, Hotel Management
Estimada Eizabeth gracias por tomarse el tiempo en calificarnos,su comentario nos anima a seguir dando lo mejor de nosotros.¡Le deseamos lo mejor!
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
7 Feb 2024 by Saludos, Hotel Management
Estimado Sr. Wilder,Muchas gracias por calificar nuestro servicio.
by A verified traveler
Posted 28 Nov 2023
Muy comodo
by A verified traveler
Posted 3 May 2023
Not worth it.
Comment from Hotel Management
9 May 2023 by Thank you very much , Hotel Management
Thank you very much for choosing us as your accommodation in the city of Guayaquil. Please help us to improve, based on your experience in our establishment. What suggestions would you leave us to improve?We are attentive to your information.Kind regards,
by A verified traveler
Posted 19 Oct 2022 on Hotels
Great hotel and close to everything I needed. Great staff, very helpful!
Comment from Hotel Management
4 Nov 2022 by Regards, Hotel Management
Dear Richard,Thanks you very much for your comments.
