Ratings based on 211 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 24 Oct 2024
Have stayed here in October (for two nights) each of the last three years. This year I found a little more wear and tear on the facility overall. I noticed the free treats they leave out have been watered down to Walmart grade chips and rice Krispy squares. The hvac system is still next to impossible to control and the tv is similar. It’s still a nice place, but at this price point was hoping for a bit more. I come back here in memory of my wife who died last year from brain cancer and 6 months before, this was the last mini vacation (staying here) she took before passing….
Comment from Hotel Management
29 Oct 2024 by Brandy, GM Kemptville Suites, Hotel Management
Dear Kenneth,Thank you for staying with us each October and for sharing your valuable feedback. We're honored that Kemptville Suites holds such special memories for you, especially as a place you shared with your late wife. We’re truly sorry for your loss and appreciate your return to honor her memory here.We hear your concerns about areas needing attention. We are under new ownership, (same great staff) and are actively working to ensure the space stays as warm, welcoming, and well-maintained as ever. However, we're working at updating the most important things you don't necessarily notice as a guest first. Regarding the complimentary treats, we’ll take your feedback to heart. Our guest feedback has been great thus far.If there’s anything we can do to make your future stays more comfortable or if you need any special assistance, please don’t hesitate to reach out. Thank you again for your feedback, and we hope to welcome you back next year.
by A verified traveler
Posted 26 Sep 2024
big thanks to this team
thats all !
Comment from Hotel Management
19 Oct 2024 by Brandy, GM Kemptville Suites, Hotel Management
We are delighted you enjoyed your stay and hope to see you again soon!
by A verified traveler
Posted 24 Sep 2024
Excellent for our needs, very clean, quiet, excellent comfy bed.
Comment from Hotel Management
19 Oct 2024 by Brandy, GM Kemptville Suites, Hotel Management
Hi Lisa,We are delighted you enjoyed your stay and hope you visit us again soon!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Brandy, GM Kemptville Suites, Hotel Management
Greetings Rebecca,Thank you so much for your wonderful 5-star review!We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back for another great experience in the future.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Brandy, General Manager, Hotel Management
Dear Stephanie,Thank you so much for your wonderful 5/5 review! We’re thrilled to hear that you had such a positive experience during your stay. Your kind words mean a lot to our team and motivate us to keep delivering exceptional service.We hope to welcome you back soon for another memorable visit!
by A verified traveler
Posted 29 Aug 2024
Wonderful stay!!
Comment from Hotel Management
19 Sep 2024 by Brandy, General Manager, Hotel Management
Dear Michelle,Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had a wonderful stay. Your kind words mean a lot to our team and motivate us to keep delivering exceptional service.We hope to welcome you back soon for another memorable visit!
by A verified traveler
Posted 25 Aug 2024
Great space. It was a last minute booking for us and finding accommodations for a family of 5 can be a challenge. It was roomy and spacious. Had all the amenities one would want in the unit. It was a mixture of historic building that had been updated.
Comment from Hotel Management
19 Sep 2024 by Brandy, General Manager, Hotel Management
Dear David,Thank you for your fantastic review! We’re delighted to hear that you and your family enjoyed your stay with us, especially on such short notice. It’s great to know that you found our accommodations spacious and well-equipped for your needs.We take pride in blending historic charm with modern amenities, and we’re glad that it resonated with you. We hope to welcome you back for another memorable family getaway!
by A verified traveler
Posted 22 Aug 2024
Clean and beautiful room very much enjoyed our stay there
Comment from Hotel Management
19 Sep 2024 by Brandy, General Manager, Hotel Management
Dear Elizabeth,Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay and found your room clean and beautiful. It’s always our goal to provide a comfortable and enjoyable experience for our guests.We look forward to welcoming you back soon!
