Ratings based on 129 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
The resort offers a variety of good food and great assistance only thru the app. However, the wooden walkways on the beach are rutted and uneven, posing a high risk of falls for tourists.Unfortunately, I had a fall and fractured my left 5th metatarsal . When I went to the Medical Office, they only offered ice and no doctor available, which I found unacceptable and risky for such a large Resort .
Comment from Hotel Management
8 Oct 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear "Petruta", Thank you for sharing your recent experience at Rixos Premium Tekirova and for taking your valuable time to provide us with your appreciative feedback. We do apologize for some issues you experienced during your stay. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with the appropriate members of our team so that we may improve moving forward. Looking forward to welcoming you to Rixos Premium Tekirova once again!Best regards, Rixos Premium Tekirova Administration
by A verified traveler
Posted 15 Sep 2024
In summary, this resort offers a wide range of activities, entertainment, and dining options. The staff also try to help and address your needs; however, there are specific areas that require significant improvement. I am sharing this review not to criticize the facility or the staff, but rather to contribute to their efforts in improving service quality and attracting more guests.
- It is essential for the staff, particularly the receptionists, to meet stringent proficiency requirements in English. As the first point of contact for guests from diverse backgrounds, it is unreasonable to expect all visitors to speak Turkish. Effective English communication is fundamental in the hospitality industry, and the inability of the staff to answer basic inquiries—such as directions for shopping or details about the resort's facilities—cost us time and money and diminished our overall experience during our ten-day stay.
- The quality of both alcoholic and non-alcoholic beverages should be significantly improved. The ice cream house was also a disappointment. The variety was very limited, and their scoops are the size of a teaspoon.
- While we were informed that children could be left at the kids' club for certain activities, the ten-minute ride from the main building to the kid’s club made it impractical for us to leave our children and return later for pickup. This situation hindered our ability to fully enjoy the offerings of the resort.
Comment from Hotel Management
16 Sep 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear “Mr.Sadaf” ,We sincerely thank you for your high assessment of Rixos Premium Tekirova. Thank you for your useful advice and comments. We have taken them into account and will try to improve and make our service better. We hope it was not last meet with you.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear “Jeffrey” ,We sincerely thank you for your high assessment of Rixos Premium Tekirova. We hope it was not last meet with you.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Rixos Premium Tekirova, Hotel Management
Dear " ANUBHAV ",Thank you so much for taking your valuable time and sharing your precious feedback. It gives me immense pleasure to read through your comments and to know that the experience at Rixos Premium Tekirova met your expectations and that you had such a pleasant and comfortable stay with us.I have taken the liberty to share your kind appreciation with the whole team, as it is the feedback such as yours that motivates us to achieve higher levels of services and standards. We are so proud that you are our regular guestsWe look forward to welcoming you in Rixos Premium Tekirova once again.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Rixos Premium Tekirova, Hotel Management
Dear “Gioino” ,We sincerely thank you for your high assessment of Rixos Premium Tekirova. Hope it was not last meet with you.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 15 Aug 2024
Assistant service is excellent. When you arrive hotel, you are joined a whatsapp group, and you can get actions directly and asap with fast communication.
Comment from Hotel Management
15 Aug 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear "Oğuz",Thank you so much for taking your valuable time and sharing your precious feedback. It gives me immense pleasure to read through your comments and to know that the experience at Rixos Premium Tekirova met your expectations and that you had such a pleasant and comfortable stay with us.We have taken the liberty to share your kind appreciation with the whole team, as it is the feedback such as yours that motivates us to achieve higher levels of services and standards. We are so proud that you are our regular guestsWe look forward to welcoming you in Rixos Premium Tekirova once again.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 4 Aug 2024
Great hotel with good restaurants & food, varied activities and entertainment.
Comment from Hotel Management
6 Aug 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear "Amer",Thank you so much for taking your valuable time and sharing your precious feedback. It gives me immense pleasure to read through your comments and to know that the experience at Rixos Premium Tekirova met your expectations and that you had such a pleasant and comfortable stay with us.We have taken the liberty to share your kind appreciation with the whole team, as it is the feedback such as yours that motivates us to achieve higher levels of services and standards. We are so proud that you are our regular guestsWe look forward to welcoming you in Rixos Premium Tekirova once again.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Rixos Premium Tekirova, Hotel Management
Dear “Amer” ,We sincerely thank you for your high assessment of Rixos Premium Tekirova. Hope it was not last meet with you.Warm regards,Rixos Premium Tekirova Administration
by A verified traveler
Posted 4 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear "Dorin Ovidiu", Thank you for sharing your recent experience at Rixos Premium Tekirova and for taking your valuable time to provide us with your appreciative feedback. We do apologize for some issues you experienced during your stay. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with the appropriate members of our team so that we may improve moving forward. Looking forward to welcoming you to Rixos Premium Tekirova once again!Best regards, Rixos Premium Tekirova Administration
by A verified traveler
Posted 8 Apr 2024
Excellent selection of food and drinks in all restaurants. Staff are very polite and friendly and helpful, nothing was too much bother. A daily WhatsApp message gave information about the day’s events. Al La carte restaurants need booked by 3pm that day, we arrived at 2pm and weren’t advised of this and so couldn’t use this service that day and as we only stayed 4 nights it was disappointing, this should have been advised at check in. The WhatsApp method of communicating had its shortfalls in this respect and I had to ask more than once to be added to the WhatsApp contact list. This was a very small thing in what was an excellent holiday in a premium hotel in beautiful surroundings.
Comment from Hotel Management
13 Apr 2024 by Rixos Premium Tekirova Hotel Management, Hotel Management
Dear "Gill",Thank you so much for taking your valuable time and sharing your precious feedback. It gives me immense pleasure to read through your comments and to know that the experience at Rixos Premium Tekirova met your expectations and that you had such a pleasant and comfortable stay with us.We have taken the liberty to share your kind appreciation with the whole team, as it is the feedback such as yours that motivates us to achieve higher levels of services and standards. We are so proud that you are our regular guestsWe look forward to welcoming you in Rixos Premium Tekirova once again.Warm regards,Rixos Premium Tekirova Administration
