Ratings based on 383 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
I would like to thank Kezban Hanım who works in the restaurant, Evşan Hanım who works in the bar and the hotel manager Halil Bey for their interest and attention.
by A verified traveler
Posted 16 Oct 2024 on Hotels
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
2 Oct 2024 by CRM, Hotel Management
Dear Shahid,We are delighted to see that you have evaluated us with full points. Hope to welcome you again.Customer Relationship ManagementOrange County Hotels
by A verified traveler
Posted 20 Sep 2024
First of all, one of the employees of the mill restaurant who cleans the tables was treating me badly because when he saw that my table had a little bit of corn and olives on it, he came to me and said, “What is this? What is this?” As if he was making me feel that I should clean the table and not him. I have never seen a restaurant in my entire life where the waiter or the table cleaner holds customers accountable if they dirty a little bit of the table. It was Thursday afternoon and I did not know the name of the employee because he was the only one who did not put his name on his shirt. The second thing that I did not like was the food in the restaurants. There were not many options and many of the dishes did not taste good. The third annoying thing was that at the first party, which starts at 10 o’clock, the bar next to it sells drinks and tables for money. I was the one who booked the hotel. Everything was supposed to be free, and this is not good. I advise the hotel management to focus on the first point, which is the bad treatment of the employees. They make me feel as if I am staying in a hotel at their own expense.
Comment from Hotel Management
2 Oct 2024 by CRM, Hotel Management
Dear Aous,Our guest relations team assists our guests with any requests, likes or suggestions between 08:00 and 24:00. If you had communicated your problems to our guest relations department during your stay, we could have taken the necessary steps and gained your satisfaction. Since our guests have different tastes, we try to produce food that will appeal to all of our guests. You can get all the drinks included in U. All Inclusive from the Grand Bar next to the party area. We wish you healthy days.Orange County Hotels CRM
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
14 Sep 2024 by CRM, Hotel Management
Dear Mor,Thank you for your evaluation.Hope to welcome you again.Customer Relationship ManagementOrange County Hotels
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by CRM, Hotel Management
Sayın Tanju Bey,Değerlendirmeniz için teşekkür ederiz.Sizleri tekrar misafir etmek dileğiyle.Customer Relationship ManagementOrange County Hotels
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by CRM, Hotel Management
Sayın Yusuf Bey,konaklamanız sırasında tarafımıza iletmiş olduğunuz bir bildiriminiz bulunmamaktadır. Orange County Hotels CRM
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by CRM, Hotel Management
Dear Umut,Thank you for your evaluation.Hope to host you again.Orange County Hotels CRM
by A verified traveler
Posted 8 Mar 2024
It's very tiring in winter, terrible experience, area was very noisy due to facility maintenance. The outdoor pool and beach were closed.
Comment from Hotel Management
8 Mar 2024 by CRM, Hotel Management
Dear Mr Hamed Kazemi,The facilities, which are open for 12 months, can carry out repair, maintenance and renovation works in order to provide better service to their guests during the winter periods. Due our winter concept our outdoor pools are not open during the winter seasen. Our guest relations team works to respond to our guests' requests, wishes and suggestions.We wish you healthy days.Orange County Hotels CRM
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by CRM, Hotel Management
Dear Mr Bahador,If you had informed our guest relations department during your stay in our hotel, we could have taken the necessary steps and had the chance to gain your satisfaction with the hotel. However, there is no data in our records that you have any request. While you can contact us and make your holiday better, it is a pity that you left without informing and gave a direct rating.We wish you healthy days.Orange County Hotels CRM
