Ratings based on 159 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Had a great time with our large family.
Comment from Hotel Management
11 Oct 2024 by Emre Bora BARAN, Hotel Management
Dear Hasan,Thank you so much for your 5-star rating! We’re thrilled that you had a great experience with us and look forward to welcoming you back in the future!Best wishes,Emre Bora BARANGeneral Manager
by A verified traveler
Posted 6 Oct 2024
Resort has everything you need from a 5 star. Great beach front and fantastic service from all staff.
We loved the water
Main issues with hotel which we didnt expect.
1) put our family in 2 rooms instead of 1 we booked
2) one room the balcony door didnt shut properly - the air conditioning didnt work. We realised this at 1030pm and had to get engineers out to fix it. Even after it was fixed the room was too hot to sleep in as the air conditioning wasnt strong enough.
3) the other room had a strong smell of ciggarettes. Despite making complaint we werent offered resolution.
4) dining service was good except one night at Mexican we waited nearly 40 mins between childrens meals and adults meals - children didnt want to wait and screamed as tired meaning we had to leave restaurant.
You dont expect this sort of stuff from a 5 star hotel where you spend a lot of money..
Be weary of local shops - one place we accidentally left a bag and returned 5 mins later dishonest staff stolen & wouldnt eturn
On a positve note the kids loved the kids club
Comment from Hotel Management
11 Oct 2024 by Emre Bora BARAN, Hotel Management
Dear Joe,Thank you for being our guests! We’re delighted to hear that your children loved the mini club and that you were satisfied with the service from our staff. We would like to clarify a few things regarding your stay. Your reservation was for a Superior Double Room, and we offered you a Family Suite to enhance your experience. When you mentioned the issues with the air conditioning and the smell, we promptly offered a room change, which you declined. We were also a bit surprised to hear about your experience at the Mexican restaurant, as we have not received any information about this incident, as all feedback is recorded by our restaurant chief in a special notebook. We truly appreciate your feedback and wish you and your family all the best!Best wishes,Emre Bora BARANGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Nice hotel with good food and service was top notch.
Comment from Hotel Management
29 Sep 2024 by Emre Bora BARAN, Hotel Management
Dear Roman,Thank you for your kind words! We’re delighted to hear that you enjoyed the food and found our service to be top-notch. It was our pleasure to host you, and we look forward to welcoming you back for another great experience in the future!Best wishes,Emre Bora BARANGeneral Manager
by A verified traveler
Posted 14 Aug 2024
I stay in this place two years ago ,we make decision to come back again this past week
this place is a perfect, beautiful five star hotel. delicious food beach and pool area is fantastic. So many activities for adults and children too. Kemer Marina is 5minutes walk booked this place. You not gonna make mistake.beko NY
Comment from Hotel Management
1 Sep 2024 by Asım Burak KIPÇAK, Hotel Management
Dear Nusret,Hello,Thank you for sharing your experience with us! We're thrilled to hear that you decided to return and had another wonderful stay. It’s fantastic that you enjoyed the food, beach, pool area, and the variety of activities for both adults and children. We’re also glad you found our location convenient. We look forward to welcoming you back in the future!Best wishes,Asım Burak KIPÇAKGeneral Manager
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
22 Sep 2024 by Emre Bora BARAN, Hotel Management
Değerli Misafirimiz, Sayın Özcan Bey,Yüksek puanınız için minnettarız! Güzel bir deneyim yaşadığınızı bilmek sevindirici, sizi tekrar ağırlamayı umuyoruz.Saygılarımla,Emre Bora BARANGenel Müdürü
by A verified traveler
Posted 2 Jun 2024
The resort is very geared to kids. We did not get any explanation about dining options or activities when we arrived.. I guess because we were only staying for 3 days..
Comment from Hotel Management
8 Jun 2024 by Asım Burak KIPÇAK, Hotel Management
Dear Gina,Thank you for your feedback. We’re glad to hear that you appreciated our family-friendly environment. However, we apologize for the lack of information provided upon your arrival. We’ll make sure to address this with our team to improve our guest experience. We hope to have the opportunity to welcome you back for a longer stay and provide the complete experience you deserve.Best wishes,Asım Burak KIPÇAKGeneral Manager
by A verified traveler
Posted 15 May 2024
staying in this hotel was a great experience! I will definitely go back again and would recommend it to everyone!😊
Comment from Hotel Management
16 May 2024 by a, Hotel Management
Dear Sogan,Thank you so much for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Your recommendation means a lot to us, and we're thrilled to know that you'll be returning in the future.We look forward to welcoming you back again and ensuring that your next stay with us is just as enjoyable as the last one.Best wishes,Asım Burak KIPÇAKGeneral Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
31 May 2024 by Asım Burak KIPÇAK, Hotel Management
Dear Ariyan,Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with us. Your kind words mean a lot to our team. We look forward to welcoming you back in the future!Best wishes,Asım Burak KIPÇAKGeneral Manager
by A verified traveler
Posted 25 Apr 2024
Exceptional experience! Didn’t expect it would be such a great time! Amazing staff, great food selection, pleasant atmosphere! Would recommend this hotel to everybody who’s looking for something luxurious for affordable price!
Comment from Hotel Management
28 Apr 2024 by Asım Burak KIPÇAK, Hotel Management
Dear Kate,Thank you so much for your kind words! We're thrilled to hear that you had an exceptional experience with us. Providing excellent service, delicious food, and a welcoming atmosphere are always our top priorities. We truly appreciate your recommendation and hope to welcome you back again soon for another luxurious stay!Best wishes,Asım Burak KIPÇAKGeneral Manager
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Asım Burak KIPÇAK, Hotel Management
Dear Mohsen,thank you for your time to rate our hotel. We hope to welcome you soon again in our hotel. Best wishes,Asım Burak KIPÇAKGeneral Manager
