Ratings based on 997 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
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Comment from Hotel Management
28 Oct 2024 by Robin Bornemann, Assistant General Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihr positives Feedback zu unserem Hotel.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Hoffentlich entscheiden Sie sich bei Ihrem nächsten Besuch wieder für uns. Herzliche Grüße,Robin Bornemann, Assistant General Manager
by A verified traveler
Posted 21 Oct 2024
It seems that room service/cleaning doesn’t know that if you clean the room, once upon a time you have to clean under the bed too. We had to move the bed once because something felt on the floor. Hair from the previous guests in the shower. Limited choice of convenience / microwave food. But the top of all was the lady at the reception who hardly spoke German nor English when asking if we could change the room. How is it possible for a company like Wyndham Europe? If this would happen in one of the US based hotels, I would bad service categorize this as “common” but in Germany????
Comment from Hotel Management
23 Oct 2024 by Robin Bornemann, Assistant General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.We are truly sorry to hear about the cleanliness issues you encountered; maintaining impeccable standards is of utmost importance to us. We will address the oversight in room servicing with our housekeeping team to ensure such incidents do not recur. Furthermore, we apologize for any inconvenience caused by our limited selection of convenience food options. Our goal is to provide a variety of quality choices to suit our guests' needs. Regarding the communication difficulties at the reception, we extend our sincere apologies. We strive to ensure all team members are fluent in English and German, and we'll look into this matter promptly.We hope you will consider Vienna House Easy by Wyndham Frankfurt Airport for your future travels and allow us the opportunity to provide you with the service you rightfully expect.Best regards,Robin Bornemann, Assistant General Manager
by A verified traveler
Posted 9 Oct 2024
the worst
Comment from Hotel Management
10 Oct 2024 by Assistant General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.We sincerely regret that your stay at Vienna House Easy by Wyndham Frankfurt Airport did not meet your expectations. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and it is clear we fell short in your case.We would greatly appreciate the opportunity to discuss your specific concerns in more detail. Receiving direct feedback helps us to address issues promptly and ensure they are rectified for our future guests. Please reach out to us at your convenience so we can better understand your experience and take the necessary steps to improve our service.We hope that you will consider staying with us again so we may have the chance to provide you with the quality experience you deserve.Best regards,Robin Bornemann, Assistant General Manager
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Robin Bornemann, Assistant General Manager, Hotel Management
Dear Guest,Thank you for taking the time to leave a review of your stay with us.We are pleased that your experience was memorable.We look forward to the pleasure of seeing you again in the future. Kind regards,Robin Bornemann, Assistant General Manager
by A verified traveler from Homer
Posted 1 Sep 2024
It was not. Just no AC
Comment from Hotel Management
3 Sep 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.It is heartening to hear that your stay with us was largely enjoyable and met your expectations.We are delighted that you appreciated the cleanliness of your room, the overall condition of our hotel, and the services we provide. Additionally, it is gratifying to know you found our room amenities to your satisfaction, with features like high-speed WiFi, a flat-screen HDTV, and a comfortable seating area designed for relaxation and productivity.However, we deeply regret the inconvenience caused by the air conditioning issue you faced during your stay. We understand how important a comfortable room temperature is, and we apologize that we could not provide this for you at the time. We are in the process of upgrading our AC system, and we expect to have a fully functioning new AC for all rooms by the end of September 2024.Nonetheless, we hope you enjoyed the various views available from our rooms, whether it was the tranquility of the garden or the convenience of the parking lot and street side. Our aim is to offer a serene and welcoming atmosphere for all our guests, and we're glad to offer different room options to suit various preferences.We hope to have the pleasure of welcoming you back to a fully renovated Vienna House Easy by Wyndham Frankfurt Airport.Warm regards,Tim Grave, General Manager
by A verified traveler
Posted 1 Sep 2024
Perfect to be near the airport! Breakfast is ext
Comment from Hotel Management
3 Sep 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.We are thrilled to hear that your stay with us was so satisfactory.We are pleased that you found our location convenient for airport access and that our breakfast offerings, cleanliness standards, and the overall condition of our hotel met your expectations. Providing impeccable service is something we take great pride in, and we're delighted that this was reflected during your visit.Nonetheless, we regret that the room amenities did not fully meet your needs. We are in the process of upgrading our AC system and look forward to having a fully functional system by the end of August 2024, to enhance the comfort of our guest rooms.Finally, we are glad that you mentioned our service. Our team strives to deliver a seamless and enjoyable experience to all our guests. We hope the convenience of our location and the quality of our facilities will bring you back to Vienna House Easy by Wyndham Frankfurt Airport in the future.We look forward to the opportunity to host you once again.Warm regards,Tim Grave, General Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Robin Bornemann, Assistant General Manager, Hotel Management
Lieber Gast, Wir bedanken uns für Ihre Bewertung.Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Robin Bornemann, Assistant General Manager
by A verified traveler
Posted 23 Aug 2024
Had a great stay!
Everything new, very nice gym, great breakfast, would definitely stay there again.
Comment from Hotel Management
28 Aug 2024 by Robin Bornemann, Assistant General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.It is truly gratifying to hear about your satisfaction with your experience at our hotel.We are delighted that the fresh appeal of our establishment, our well-equipped fitness center, and the variety of our breakfast offerings contributed positively to your stay. Our team takes great pride in maintaining a clean and welcoming environment, and we are pleased that the condition of the hotel and the attentive service provided by our staff met your expectations.We eagerly await your next visit.Warm regards,Robin Bornemann, Assistant General Manager
by A verified traveler
Posted 22 Aug 2024
Convenient to airport, clean and courteous staff. Not much around this area. Can walk 20 minutes to train station and go to the old city about 20 minute ride. Otherwise taxi to train station or old city.
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.We are truly pleased to hear that your stay at Vienna House Easy by Wyndham Frankfurt Airport met your expectations.We are delighted that you appreciated the proximity to the airport, the cleanliness of our facilities, the professionalism of our staff, and the comfort of our room amenities. Your mention of these aspects truly reflects our commitment to providing a convenient and welcoming environment for our guests. Although our location is not in the city center, we are glad that you found our hotel suitable for your needs, with easy access to public transportation for exploring Frankfurt's old city.We look forward to the opportunity to host you again in the future.Warm regards,Robin Bornemann, Assistant General Manager
by A verified traveler
Nice Hotel, no airport shuttle
Posted 20 Aug 2024 on HotelsNice, we love the fact that pullout couch was in a separate room from the bedroom. Only challenge was that there was no standard shuttle service from the Frankfurt airport, so we had to take an Uber.
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us.We are delighted that you appreciated the room cleanliness, hotel condition, and service, ensuring your stay was comfortable and enjoyable. It is wonderful to note your positive remarks on the clever design of our family rooms, which offer separate spaces for added privacy and convenience.However, we apologize for the inconvenience experienced due to the lack of a standard shuttle service from the airport. We do provide a shuttle bus from the hotel to the airport, and while our shuttle from the airport to the hotel is not available, we are located just a short walk from the Kelsterbach bus stop, which offers easy access to Frankfurt Airport. We understand the importance of seamless transportation and appreciate your feedback on this matter.Finally, we are pleased that you found the room comfort to your liking, with our spacious rooms and suites designed to promote both relaxation and productivity. With amenities like free high-speed WiFi and a flat-screen satellite HDTV, we strive to make each stay as pleasant as possible.We look forward to welcoming you back again for an improved experience.With kindest regards,Tim Grave, General Manager
