Ratings based on 26 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Om Sharma, Hotel Management
Dear J,Thank you so much for the perfect 5-star rating! We're thrilled to hear you had such a wonderful experience. Your kind words mean a lot to us, and we look forward to welcoming you back for another amazing stay in the future!Best regards,Om SharmaPark Inn team.
by A verified traveler
Posted 18 Nov 2024
Included breakfast was not good as there were no options, very few were staying at the hotel so they possibly just didn’t bother making it. The bread quality looked sad, and the cereal that looked like it was sitting out for weeks. We ended up just going out for breakfast ourselves. Hotel itself was very clean other than the coin washing machine. It needed to be cleaned, and I had to go to a laundromat which was inconvenient. The staff was very friendly though.
Comment from Hotel Management
20 Nov 2024 by Om Sharma, Hotel Management
Dear Grace,Thank you for sharing your feedback. We're glad to hear that you found the hotel clean and that you appreciated our friendly staff. However, we truly apologize for the issues you experienced with the breakfast and the coin washing machine. We understand how important a good breakfast is and are sorry to hear that it didn't meet your expectations. We will definitely take your comments into consideration and work to improve the variety and quality of the breakfast offerings.Additionally, we will address the cleaning of the washing machine to ensure that future guests have a more pleasant experience.We appreciate your valuable feedback and hope you'll consider staying with us again in the future.Best regards,Om SharmaGuest services
by A verified traveler
Posted 17 Nov 2024
Rooms are very clean.
Comment from Hotel Management
20 Nov 2024 by Om Sharma, Hotel Management
Dear Maureen,Thank you so much for your excellent review! We're thrilled to hear that you found the rooms to be very clean. Cleanliness is one of our top priorities, and it's great to know that it contributed to your positive experience.We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay!Best regards,Om SharmaGuest Services agent
by A verified traveler
Posted 14 Nov 2024
Kids loved the pool
Comment from Hotel Management
17 Nov 2024 by Om Sharma, Hotel Management
Dear Darrel,Thank you so much for your kind review! We’re thrilled to hear that your kids loved the pool – it's always great to see families enjoying their time together. We appreciate your feedback and hope to welcome you back for another stay in the future. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know!Warm regards,Om Sharma
by A verified traveler
Posted 11 Nov 2024
It wasn’t well cleaned, the towels had yellow stains.
Comment from Hotel Management
12 Nov 2024 by Om Sharma, Hotel Management
Dear pooja,Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay, especially with the towels. This is certainly not the standard we strive for, and we will address this matter with our housekeeping team to ensure that such issues do not occur again. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Kindest regards,Om Sharma
by A verified traveler
Posted 9 Nov 2024
5 stars
Comment from Hotel Management
10 Nov 2024 by Om Sharma, Hotel Management
Dear Julia,Thank you so much for your fantastic 5-star rating! We’re delighted to know that you enjoyed your stay with us. While we didn’t receive any specific feedback, we always strive to make each guest experience as comfortable and enjoyable as possible, so if there’s anything you'd like to share or suggestions for improvement, we’d love to hear from you.We hope to welcome you back soon for another great stay!Warm regards,Om Sharma
by A verified traveler
Posted 8 Nov 2024
It was a nice stay the building is new. They had a nice gym and the staff was very friendly. Only complaints would be that The breakfast though was lacking options and The hot food was stale. Oh and one of the fresh towels in the bathroom had a blood stain on it.
Comment from Hotel Management
10 Nov 2024 by Om Sharma, Hotel Management
Dear Rebecca,Thank you so much for taking the time to share your feedback and for giving us a 5-star rating! We’re thrilled to hear that you enjoyed your stay, especially the newness of the building, our gym, and the friendliness of our staff. Your kind words are greatly appreciated!We’re also grateful for your constructive comments. I sincerely apologize for the issues you encountered with the breakfast options and the quality of the hot food. Your feedback will be shared with our kitchen team to help improve our offerings and ensure a better experience for future guests. Additionally, I want to express my apologies for the oversight with the towel in your bathroom. That is certainly not the standard we aim to uphold, and we will be addressing this immediately with our housekeeping team to ensure this doesn't happen again.We value your input and hope to have the pleasure of welcoming you back in the future for an even better experience.Warm regards,Om Sharma
by A verified traveler
Posted 5 Nov 2024
The staff were very friendly and accommodating. We had to cut our stay short and they were very understanding and helpful. We appreciated the staff very much and the kindness shown to us.
The hotel is very clean, quiet and our grandson enjoyed the pool.
We will definitely be back!
Comment from Hotel Management
6 Nov 2024 by Om, Hotel Management
Dear Lorraine,Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team. It’s wonderful to know that our staff made your stay more comfortable, especially when circumstances changed. We're also glad your grandson enjoyed the pool! We look forward to welcoming you back on your next visit. Safe travels, and thank you again for choosing to stay with us!Warm regards,Om Guest services agentPark Inn, Kelowna
by A verified traveler
Posted 5 Nov 2024
Very nice
Comment from Hotel Management
5 Nov 2024 by Om, Hotel Management
Dear Wendy,Thank you so much for the lovely feedback! I'm thrilled to hear that you had a very nice stay. Your kind words mean a lot to us, and we look forward to welcoming you back in the future. Thank you.Kindest regards,Om
by A verified traveler
Posted 5 Nov 2024
Quiet and peaceful. The staff were great.
Comment from Hotel Management
5 Nov 2024 by Om, Hotel Management
Dear Rebecca,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the peaceful atmosphere and found our staff to be great. It means a lot to us that you took the time to share your experience. We hope to welcome you back for another relaxing stay soon!Kindest reagrds,Om
