Ratings based on 77 Verified Reviews
4.4 Room cleanliness
3.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Most Excellent Stay
Posted 9 Oct 2019 on HomeAwayIt was a most excellent stay and a fantastic view of the city. Thanks for everything.
by A verified traveler
Posted 6 Sep 2019 on Hotels
Comment from Hotel Management
11 Sep 2019 by GM, Hotel Management
Thank you so much for choosing to stay with us.
by A verified traveler from Toronto
Posted 5 Sep 2019
Very convenient for my quick overnight stay, large clean room with all the amenities needed, very quiet and comfortable
Comment from Hotel Management
9 Sep 2019 by GM, Hotel Management
Thank you for choosing to stay with us. Thank you for your appreciation of our clean, quiet and comfortable rooms.
by A verified traveler
Staying on outskirts of Kelowna
Posted 3 Sep 2019 on HotelsHad roku tv. Unable to watch normal channels so no us open tennis live. Everything else acceptable. location away from the ciity so driving took time to reach destionations. Nice view of lake
by A verified traveler
Posted 31 Aug 2019 on Hotels
by A verified traveler
Dont pay attention to negetive reviews.
Posted 26 Aug 2019 on HotelsWe weren't sure what to expect after reading some of the reviews but we were pleasantly surprised when we arrived, instructions were easy to follow, the view off the balcony was awesome, great bbq for guests to use and the rooms were private and comfortable. As far as we could tell you do not share a living space with anyone else, each unit is separated by locked doors from the other units. The beds were comfortable, great tv with Roku in our room. Overall I'd recommend for an easy stay In Kelowna.
Comment from Hotel Management
11 Sep 2019 by GM, Hotel Management
Thank you so much for choosing to stay at our home despite a crazy review. Thank you for taking the time to write a positive review.
by A verified traveler
Posted 13 Aug 2019
Excellent location up on a hill with a view of the city and the lake. Nice and private.
Comment from Hotel Management
13 Aug 2019 by GM, Hotel Management
Thank you so much for staying with us and taking time to write a great review.
by A verified traveler
Posted 9 Aug 2019 on Hotels
Comment from Hotel Management
9 Aug 2019 by GM, Hotel Management
Thank you for choosing to stay with us. Thank you for taking the time to submit a review score. We hope you will return again soon.
by A verified traveler
Avoid at all costs this is one creepy stay
Posted 4 Aug 2019 on HotelsNot remotely as advertised, ended up leaving and going somewhere else. Thought this was a condo suite. Turned out to be a house in the hills, and appeared that we had rented the top floor. Smelled terribly like the furnace motor was dying (warm to burning plastic) so we left for the evening. When we came back after supper we could hear another couple in one of the other bedrooms and realized that we were apparently renting a bedroom in someone's house with a shared bathroom. We had left things in the bathroom and in the bedroom not secured and felt so horribly uncomfortable with it all (and the smell) that we left. It felt supremely creepy and off putting.
Comment from Hotel Management
5 Aug 2019 by GM, Hotel Management
Sorry to hear you that you thought incorrectly the type of accommodation you rented. As correctly stated and advertised on the Hotels.com website: Key facts: Size, 3 apartments, Arranged over 2 floors. Room is accessed via exterior corridors. Connecting/adjoining rooms can be requested, subject to availability. Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer. Noise-free guestrooms cannot be guaranteed.
We do NOT have any shared bathrooms or inside living space. We DO have private entrances, private rooms and suites. You possibly heard people from another suite, hallway or on the balcony which is normal in any accommodation.
Prior to your arrival we did everything we could to accommodate you. We allowed you to cancel your first reservation for July 28th without penalty as you wanted to change to the July 29th instead. Because of your change the original room type (Panoramic Room 300 sq ft, 1 King Bed, Balcony, Lake View) was not available so this caused us to upgrade your room type to a $300+/night (at no extra cost to you) 2 bedroom suite 1,000 sq ft with full kitchen, dining, living room, laundry room, Balcony and Lake View.
We left our home just minutes before you arrived and there were no strange smells. Most other people would try to notify someone immediately (not 6 days later) if they smelled burning plastic. We had already communicated with you at 3:08pm before your arrival so a quick call from you prior to you vacating at 10:06pm would have been appreciated as to clear up your incorrect thoughts. Yes, it's horribly uncomfortable, supremely creepy, off putting to open our home with comfortable accommodation to have a guest treat us like this in return.
Yes, we are in the hills (up on a mountainside) with a lake and city view and most people appreciate this. The same night other guest gave us 10 review.
by A verified traveler
Posted 25 Jul 2019
Excellent place to stay. The view was amazing! A very clean and well set up accommodation. The host was extremely nice and helpful. Would recommend this place to everyone.
Comment from Hotel Management
25 Jul 2019 by GM, Hotel Management
Thank you!
