Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Rooms Operations Manager, Hotel Management
Dear Leslie, We were pleased that we exceeded your expectations during your visit to our city. Thank you for being our guest at Delta Hotels Grand Okanagan Resort. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Frederick BussieresRooms Operations Manager
by A verified traveler from Merritt
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Rooms Operations Manager, Hotel Management
Dear Deni, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Delta Hotels Grand Okanagan Resort. We look forward to your return and wish you all the best with your future travels.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 3 Dec 2024
Nice rooms, expensive parking $36/night
Comment from Hotel Management
3 Dec 2024 by Rooms Operations Manager, Hotel Management
Dear David, We are glad you had a pleasant stay and that you loved our well-kept rooms. However, we regret any disappointment you had with our parking fee, and we appreciate your feedback. thank you for choosing Delta Hotels Grand Okanagan Resort, and we look forward to your return.Frederick Bussieres,Rooms Operations Manager
by A verified traveler
Posted 2 Dec 2024
Friendly staff, delicious food and a nice atmosphere.
Comment from Hotel Management
2 Dec 2024 by Rooms Operations Manager, Hotel Management
Dear Andrii, Your kind comments and excellent rating are greatly appreciated by all of us here at Delta Hotels Grand Okanagan Resort. It was delightful to know that our fresh environment and the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we look forward to having you as our guest again soon.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 30 Nov 2024
Great central location.
Comment from Hotel Management
1 Dec 2024 by Rooms Operations Manager, Hotel Management
Dear Sandeep, We are delighted we exceeded your expectations and that you enjoyed our ideal location. We love knowing you could take advantage of our resort's great location on Okanagan Lake, offering excellent access to many wineries, Prospera Place, and Kelowna City Park. Thank you for choosing Delta Hotels Grand Okanagan Resort, and we look forward to welcoming you again the next time your travels bring you this way.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Rooms Operations Manager, Hotel Management
Dear Richard, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Rooms Operations Manager, Hotel Management
Dear Kelsie, We are happy you had such a lovely stay at Delta Hotels Grand Okanagan Resort! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 24 Nov 2024
If you drive a big truck good luck finding parking.
Comment from Hotel Management
25 Nov 2024 by Rooms Operations Manager, Hotel Management
Dear Callie, Thank you for your review of your recent visit to our resort. We are glad that you had an overall enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking space. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. We are grateful for your patience, and we hope to see you again soon.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 22 Nov 2024
We always stay at the Grabd
Comment from Hotel Management
23 Nov 2024 by Rooms Operations Manager, Hotel Management
Dear Pamala, Thank you for the kind feedback on Delta Hotels Grand Okanagan Resort. We will be sure to share your review with all of our associates. It was a pleasure having you, and we look forward to your next stay. Until then, wish you safe travels.Frederick BussieresRooms Operations Manager
by A verified traveler
Posted 22 Nov 2024
Didn’t offer complimentary breakfast
Comment from Hotel Management
23 Nov 2024 by Rooms Operations Manager, Hotel Management
Dear Chris,While we are glad your overall time with us was pleasant, we regret not meeting all of your expectations. We appreciate your feedback about our breakfast options, and we will share your comments appropriately. Thank you for being our guest, and we hope to have another opportunity to welcome you back soon.Frederick BussieresRooms Operations Manager
