Ratings based on 99 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Air conditioning was not working at all in all the 8 rooms we had booked. Maintenance didn’t help us much.
by A verified traveler
Posted 4 Sep 2024
Clean pillows, dust free rooms.
Unable to set AC at 24. Default is 22.
Provide sleepers, shower curtains
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 28 Jul 2024
It's an average property.
by A verified traveler
Posted 9 Jun 2024
Ok
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 30 Apr 2024
The bathroom shower area does not have a fully closable glass panel. It is only half closed and because of the gap the water comes out when taking a shower. The bathroom exhaust mechanism is not working or it needs improvement. Water does not evaporate from the bathroom and creates a musty odor. Room fresheners will not solve this and may affect those who are sensitive to fragrances. Especially request to change the spray used in elevators.
Also I have requested a taxi to the airport to be picked up and called in to ensure I was being picked up. Still no taxi was sent over. Communication between the hotel and booking platforms needs to be improved as messages sent over by guests such as me (sent from expedia.com could not be read by the hotel staff).
Service staff in the restaurant were welcoming and Beds were great and I was able to sleep well.
AC was working but the air circulation or fan speed was poor. Maybe a fan could solve this?
The restaurant was spacious and several food options are there. I really liked the restaurant and the food. Tried Breakfast buffet.
Room was affordable.
Comment from Hotel Management
4 May 2024 by Vineesh Kurup, Hotel Management
Dear Pradeep Kumar, Thank you for taking the time to share your detailed feedback with us. We apologize for the inconvenience you experienced with the bathroom shower area and exhaust mechanism. Ensuring a comfortable stay for our guests is our priority, and we will look into improving these aspects. Regarding the communication issues with the taxi service and booking platforms, we will review our processes to prevent such occurrences in the future. We appreciate your kind words about our restaurant staff and the comfortable beds. Your feedback on the AC and fan speed is duly noted for our further evaluation. We are delighted to hear that you enjoyed our spacious restaurant and the variety of food options available. We hope to welcome you back for another pleasant stay.Sincerely,Vineesh KurupGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Hygiene is an issue, because the drinking water provided in the room was refilled manually.
Comment from Hotel Management
4 May 2024 by Vineesh Kurup, Hotel Management
Dear Woei Shin, Thank you for your feedback. We apologize for the inconvenience caused. Rest assured, we adhere strictly to our policy of providing sealed drinking water bottles in the rooms. We appreciate your awareness and will investigate this matter further.Sincerely,Vineesh KurupGeneral Manager
