Ratings based on 649 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Didnt inform me of limited room cleaning, unlit path to distant parking lot, difficult process to get luggage in and out of hotel, noisy room, not worth the price which was inflated for leaf season..called Marriott to complain and no help.
Comment from Hotel Management
24 Oct 2024 by desk, Hotel Management
We are sorry that we did not meet your high expectations.
by A verified traveler
Posted 21 Oct 2024
Location and cleanliness
Comment from Hotel Management
26 Oct 2024 by desk, Hotel Management
Thank you for your kind review!
by A verified traveler from Staten Island
Posted 20 Oct 2024
In the city
Comment from Hotel Management
24 Oct 2024 by desk, Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 5 Oct 2024
Nice staff
Comment from Hotel Management
24 Oct 2024 by desk, Hotel Management
Thank you for your review!
by A verified traveler
Posted 11 Sep 2024
The room and property were reasonably well maintained & clean. It’s a relatively minor nuisance, but several of the USB device charging sockets in the room were broken. For such a quaint New England town, the main street in front of the hotel was surprisingly noisy
Comment from Hotel Management
24 Oct 2024 by desk, Hotel Management
Thank you for your review. We have ordered new USB charging stations for the rooms.
by A verified traveler
Posted 8 Sep 2024
Friendly. Convenient parkimg.
Comment from Hotel Management
9 Sep 2024 by GM, Hotel Management
Thank you for your review!
by A verified traveler
Posted 5 Aug 2024
Right in downtown Keene, well-maintained older brick building with spacious rooms and great service.
Comment from Hotel Management
6 Aug 2024 by gm, Hotel Management
Thank you for your review!
by A verified traveler
Posted 31 Jul 2024
Great historic hotel. We stayed in a loft room which is a wonderful option for families as it allows two separate sleeping spaces in one room. And it has two bathrooms! The upper level air conditioner was a bit noisy when it kicked on, and the lack of shades at the top of the beautiful elegant windows made for a very early morning wake up. But other than that, the room was amazing!
Comment from Hotel Management
6 Aug 2024 by gm, Hotel Management
Thank you for your review! we are working on a solution to shares on top of the windows, and hope to have something in place soon.
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by gm, Hotel Management
Hard to reply to a review that has nothing on it
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
6 Aug 2024 by gm, Hotel Management
Thank you
