Ratings based on 101 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Indonesia
Posted 12 Mar 2020
Near to the airport. Easy transportation. Clean room.
Comment from Hotel Management
30 Mar 2020 by sha, Hotel Management
thank you for your feedback
by A verified traveler from Jakarta
Posted 23 Jun 2019
Coco is located at main road. Easy to find the hotel
Friendly staff. Breakfast is good , worth for stay.
Comment from Hotel Management
28 Jun 2019 by sha, Hotel Management
Thank you for your positive feedback
looking forward for your future stay
by A verified traveler from Melbourne
Posted 28 May 2019 on Wotif
Good over all compired with 2 star hotel, reasnobl services and aminities with the cost of hotel. Thanks
Comment from Hotel Management
31 May 2019 by sha, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 31 Jan 2019
I chose Coco De Heaven on Jan 17 & 18, There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at Coco de heaven for your belongings. Especially when staff knows there is no CCTV and accountability. I was very disappointed by lack of customer service. I did check out of worst nightmare. Management does not want to follow up. I have been contacting for more than a week :(
Comment from Hotel Management
6 Feb 2019 by sha, Hotel Management
thank you for your feedback
by A verified traveler
Posted 30 Jan 2019
I chose Coco De Heaven on Jan 17 & 18, because rooms & swimming pool are clean. There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at Coco de heaven for your belongings. Especially when staff knows there is no CCTV. ALIT & Wayan from Coco de heaven were involved in this incident. Kindly proceed with caution.
Comment from Hotel Management
6 Feb 2019 by sha, Hotel Management
thank you for your feedback
by A verified traveler
Satisfied a little bit
Posted 28 Jan 2019 on HotelsI stayed there for 3 nights. When I arrived, it was quicked check-in, the guy at the reception was nice and accommodating. The housekeeping are not friendly and approachable. But the lady who took the guy at the reception was very nice. She taught me to download GoJek apps so that I can book car, and when the driver sent me messages in their language, the lady help me to reply. The location was far from everything like the malls, food chains, etc. They have free breakfast but only 1 menu everyday and they don't have free coffee and milk at the room, they only provide sugar and tea and they don't have free shampoo and soap inside the bathroom. They have nice swimming pool. The only thing I don't like much was the guests are smoking at the lobby and the smoke gives me cough.
Comment from Hotel Management
6 Feb 2019 by sha, Hotel Management
thank you for your feedback
by A verified traveler
Posted 30 Dec 2018
Animal poo on floor. Animals i n room.
A/c did not work
No hot water
Comment from Hotel Management
2 Jan 2019 by sha, Hotel Management
thank you for your feedback
by A verified traveler
Cheap Hotel close to airport
Posted 9 Oct 2018You get what you pay for...although staff were helpful. We were only here a few hours waiting for flight home.
Budget room, no soap, no toilet paper, stained towels, poor AC, no window, tiny room, no cable TV (indonesian only), noisy street and no restaurants nearby.
The pool was nice and clean and is close to the airport.
Comment from Hotel Management
12 Oct 2018 by sha, Hotel Management
Thank you for your feedback
by A verified traveler from perth
Not happy at all with the hotel
Posted 22 Sep 2018It totally different then what I expected from rating and reviews about it. Did not provide a vegetarian option for breakfast had to buy outside all the time. Service was disappointing. Room was terrible specially bathroom. Shower head was broken, shower curtain was disgusting.
Comment from Hotel Management
24 Sep 2018 by sha, Hotel Management
Thank you for your feedback
We will improve the minor side in our development project
by A verified traveler
Posted 4 Aug 2018
Shower broken and cold
Room tiny
Staff disorganised
Comment from Hotel Management
5 Aug 2018 by sha, Hotel Management
Thank you for your feedback
The shower has been fix after you have a trouble with it
Our staff had done a lot to manage your vacation to be wonderful, however there are a lot of guest that must be managed at the same time, so there is no priority for us
