Ratings based on 960 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Staff was kind. The entrance was so strong with incense and air fresheners it gave me a headache!
Room was so so. Breakfast was not so good
Comment from Hotel Management
25 Sep 2024 by Sophia CSR, Hotel Management
Hi Joseph,We are happy to hear that our staff treated you kindly, but I regret the overwhelming scent at the entrance that caused you discomfort. We appreciate your input about the room and breakfast, as we are always looking for ways to improve. Your experience is important to us and I hope you’ll give us another chance to provide a better stay in the future!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Robert,I appreciate your recent stay at our hotel! Your positive rating illuminates my and my team's day. Our team works diligently to surpass your expectations and we keenly anticipate the opportunity to host you again in the future.
by A verified traveler
Posted 22 Sep 2024
The staff was very friendly and offered to help me unload and reload my car because I am handicapped. I I tried to call the hotel to see if they had a room with a walk in shower. The local number was out of service. When I got there they I was pleased that they did have walk in showers.
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Lisa,I'm so glad to hear our staff was able to assist you with your car and that you found the walk-in shower you needed upon arrival. I regret the inconvenience with the phone number, but I'm pleased we could accommodate your request. Your comfort and satisfaction are very important to us and we hope to welcome you back soon!
by A verified traveler
Posted 21 Sep 2024
Nice employees.
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Kevin,Receiving compliments from our guests for our friendly, hardworking staff is always a delight and we can't wait to pass along your compliment. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sophia CSR, Hotel Management
Hi Robert,Thank you for your 5-star rating! We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
by A verified traveler
Posted 16 Sep 2024
Very polite. Clean, very nicely remodeled rooms.
Comment from Hotel Management
16 Sep 2024 by Sophia CSR, Hotel Management
Hi Mike,We are very delighted to receive such buoyant feedback! We always try to provide a polite, clean and wonderful stay to every guest every time. Thank you for your stay. See you soon!
by A verified traveler
Posted 15 Sep 2024
The room had a musty smell. Shower curtain rod fell down. Bed was lumpy.
Comment from Hotel Management
16 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,It's disgraceful to hear that you had multiple issues during your stay. Your every concern regarding the odor, shower curtain rod and bed will be forwarded to our team for improvements. Thank you for your honest feedback, we look forward to providing you with an enhanced stay soon!
by A verified traveler
Posted 15 Sep 2024
A little gem. All staff were.courteous and accommodating. Property was.clean and quiet. Breakfast was plentiful and adequate. Great local coffee shop and bakery within 1/2 mile of the hotel. Excellent staging point for doing things in KC. (29 minutes to downtown)
Comment from Hotel Management
16 Sep 2024 by Sophia CSR, Hotel Management
Hi Scott,We are altruistic towards our guests and it's great to hear that you found our staff courteous and accommodating. You were pleased with our cleanliness and ambience of the property. Providing adequate breakfast is our duty and it's vital for starting a good day. You also praise our location. Thank you for this impeccable review. Kindly visit again!
by A verified traveler
Posted 12 Sep 2024
Breakfast area was in bad repair with little food choice. Very low energy staff and a sad looking place to stay.
Comment from Hotel Management
13 Sep 2024 by Sophia CSR, Hotel Management
Hi Peter,This is not the standard we strive for and I appreciate you bringing these issues to my attention. I will investigate the concerns about the repair and food choices with our team, as well as work on improving the energy and overall atmosphere of the space. We hope to see you again and we wish that you have a better stay next time.
by A verified traveler
Posted 11 Sep 2024
Clean place, comfy beds & friendly staff.
Comment from Hotel Management
12 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,It was our duty to provide you with a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
