Ratings based on 303 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Neat, clean, friendly staff and very close to the airport.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you very much for your review of your stay at Holiday Inn Kayseri Düvenönü.We value your feedback because it helps us improve our service quality. We look forward to the opportunity to offer you a better experience in the future.Best Regards,
by A verified traveler
Nice hotel
Posted 25 Jul 2024 on HotelsClean hotel and value for money but restuarent staff didnt understand English nor dwerw the menus in English which made us struggle to pick food for our 6 ye old kid and us
Comment from Hotel Management
20 Aug 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you very much for your review of your stay at Holiday Inn Kayseri Düvenönü. We are glad to hear that you were satisfied with the cleanliness and comfort of our rooms.However, we are sorry for the negative experience you had with our team members. We will organize training sessions to improve communication in foreign languages.We value your feedback because it helps us improve our service quality. We look forward to the opportunity to offer you a better experience in the future.Best regards,
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Holiday Inn Kayseri, Hotel Management
Dear Guest, We would like to thank you choosing Holiday Inn Kayseri. All good reviews which are written by our guests encourage us to work better and improve our services in general. We are looking forward to welcoming you again in the near future. Warm Regards, Holiday Inn Kayseri-Duvenonu an IHG Hotel
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
5 Feb 2024 by Holiday Inn Kayseri, Hotel Management
Dear Guest,We would like to thank you choosing Holiday Inn Kayseri. All good reviews which are written by our guests encourage us to work better and improve our services in general. We are looking forward to welcoming you again in the near future. Warm Regard,
by A verified traveler
Posted 17 Sep 2023 on Hotels
No it wasn’t amazing , I arrived on 4 pm and receptionist was very sharp without any smile on his face and he insisted to pay the money although I send it during the reservation, next morning the young lady also was not polite talking to her colleague in Turkish thinking that I don’t understand the language, and wished me a good day with fire in her eyes . Any way it was bad choice
Comment from Hotel Management
20 Sep 2023 by Hotel Management, Hotel Management
Dear Guest,First of all, thank you for choosing Holiday Inn Kayseri-Düvenönü for your stay.In general, I saw that we could not ensure your satisfaction due to the attitude of our teammates. I would like to express my regret for the negative experience you had. I would like to state that necessary precautions will be taken to prevent the same situation from happening again.We would like to welcome you again in the future for a more positive experience and make you forget this negative experience.Best regards,
by A verified traveler
Posted 4 Jul 2023
Comment from Hotel Management
5 Jul 2023 by Deniz Kocak, Hotel Management
Dear Guest Jose, We would like to thank you for choosing Holiday Inn Kayseri. All good reviews which are written by our guests encourage us to work better and improve our services in general. We are looking forward to welcoming you again in the near future. Holiday Inn Kayseri
by A verified traveler
Posted 8 Jun 2023 on Hotels
Nice hotel , very good and professional service .
Great restaurant.
Comment from Hotel Management
8 Jun 2023 by Deniz Kocak, Hotel Management
Dear Guest,We would like to thank you for choosing Holiday Inn Kayseri. All good reviews which are written by our guests encourage us to work better and improve our services in general. We are looking forward to welcoming you again in the near future.Holiday Inn Kayseri
by A verified traveler
Posted 27 May 2023
Really liked roof top view and restaurant
Menu varied as are the resulting dishes. All staff helpful with varying English. Would recommend this hotel to others.
Comment from Hotel Management
27 May 2023 by Holiday Inn Kayseri, Hotel Management
Dear Guest, We would like to thank you for choosing Holiday Inn Kayseri. All good reviews which are written by our guests encourage us to work better and improve our services in general. We are looking forward to welcoming you again in the near future. Holiday Inn Kayseri
