Ratings based on 269 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
1 star.. never again
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We sincerely apologize for the disappointing result despite the fact that you chose our hotel from among many hotels.We will take your opinions seriously and work on improving them.Thank you for your contribution.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 6 Oct 2024
It is a beautiful resort and because of the prolonged summer weather we could swim on October. Staff and food were amazing. Highly recommend.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We apologize for the high evaluation.We are also very happy to receive compliments to our staff.Compliments from customers are the most encouraging thing for our staff.We will continue to make efforts to provide hospitality that will please our customers.We look forward to seeing you again.Thank you for your contribution.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 3 Oct 2024
AMAZING!
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We are honored to receive such a high rating.We will continue to make efforts to ensure that our hotel continues to be one that our customers will consider excellent.We look forward to seeing you again.Thank you for your review.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 23 Sep 2024
We had a wonderful time at Izu Imaihama Tokyu Hotel! The room was spacious and had an AMAZING view of the ocean. The staff were very kind and helpful and we had a great time using their pool, separated male and female onsens, and the beautiful beach that is right next to the hotel. It is located near a small town, Kawazu, where you can find a 7/11, ValuMax, and great restaurants with a short shuttle bus provided by the hotel, a short train ride, or a 15-20 min walk. One thing to note is that it is somewhat remote so trains can be about 20 mins between each one and it was quite dark after sunset. Otherwise we had a fantastic time and very much recommend it!!
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.I am relieved to hear that you were satisfied with your stay.We are very happy to receive so many compliments.Words of praise from our guests are the best encouragement for our staff.All of our staff will continue to make efforts to provide hospitality that will please our guests.We look forward to seeing you again.Thank you for your review.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 17 Sep 2024
It is wonderful place to enjoy at seaside
Comment from Hotel Management
18 Sep 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We were relieved to hear that you were satisfied with your stay.We look forward to seeing you again.Thank you for your contribution.Izu Imaihama Tokyu Hotel
by A verified traveler from Meguro
Posted 16 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We apologize for the high evaluation.We will continue to make efforts to provide hospitality that will please our customers.Thank you for your contribution.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 9 Jul 2024
Very nice pool and Ocean view. The room has two floors which is great for family. Staff are very nice and helpful. Location is a bit far away though.
Comment from Hotel Management
9 Jul 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We are honored to receive such a high rating.We will continue to strive to provide the best hospitality possible to our customers.We look forward to seeing you again.Thank you for your review.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We are very pleased to receive a high evaluation score.We look forward to seeing you again.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 15 Apr 2024
The HVAC in our room did not function. We were in a family room with 3 kids. I was told by the front desk that it was “an old building” and the HVAC control didn’t actually do anything as it was central… it was blowing warm air instead of the needed AC cold air. I was not offered anything for the problem.
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We apologize for any inconvenience caused regarding the air conditioning.We will take your comments seriously and strive to improve.Thank you for your post.Izu Imaihama Tokyu Hotel
by A verified traveler
Posted 13 Mar 2024
The shower head is not adjustable so only very very tall guests can enjoy a satisfactory shower. I am 5 feet tall. The hotel shuttle bus service is good but can be excellent if one/two more ride/s can be added between 5pm and 7pm from the train station to the hotel.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Thank you very much for staying at Izu Imaihama Tokyu Hotel the other day.We were relieved to see that you were satisfied with your stay at the hotel.We look forward to seeing you again.Izu Imaihama Tokyu Hotel
