Ratings based on 7 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
5.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2020
by A verified traveler
Posted 13 Feb 2020
As the name suggests, the place is serene and with an environment of relaxation. It's a home far from home.
Comment from Hotel Management
13 Feb 2020 by Catherine, Hotel Management
I am glad you enjoyed your stay with us. It was a pleasure hosting you. Karibu tena!
by A verified traveler
Posted 30 Jul 2019
Avoid this place. Inadequate social skills.Worst costumer service ever.
Staff lacks customer delight. Needs training.
Comment from Hotel Management
31 Jul 2019 by Catherine, Hotel Management
It is unfortunate that you had to undergo such an experience and hope you do not have to go through that again. However we have no record of your stay with us, you may have the wrong apartment. Should that not be the case, kindly contact us via contact information on Expedia indicating your reservation number and we will look into your complaint to address it. We have had reviews on and off this platform and our guests have been happy with our customer service.
by A verified traveler
Had a wonderful time
Posted 22 Mar 2019 on HotelsQuiet environment, friendly people, clean linen... Generally, everything about this place is nice. Good for solo travellers, family, friends and business travellers.
Comment from Hotel Management
23 Mar 2019 by Host 1, Hotel Management
Thank you for the wonderful feedback and we are glad you enjoyed your stay with us. We welcome the opportunity to host you again.
by A verified traveler
Great team at Serene Apartments
Posted 5 Feb 2019 on HotelsGreat service from the team keep it up.
Comment from Hotel Management
16 Feb 2019 by Serene Apartments , Hotel Management
We are glad you had a wonderful stay with us and we welcome the opportunity to host you again when you are next in town.
by A verified traveler
Serene Apartment Hospitality
Posted 5 Feb 2019 on HotelsGreat service from the Serene Apartment team thank you.
Comment from Hotel Management
16 Feb 2019 by Serene Apartments, Hotel Management
It was our pleasure hosting you and we welcome you to stay with us when you are next in town.
by A verified traveler
Angenehm
Posted 23 Aug 2019 on HotelsEs war recht angenehm...sind sogar bisschen länger geblieben als geplant
Comment from Hotel Management
23 Aug 2019 by Catherine, Hotel Management
It was our pleasure to host you and your family and glad you enjoyed your stay with us. Karibu tena!
