Ratings based on 285 Verified Reviews

4.0 out of 5
74% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 20 Nov 2024
Excellent customer service, amenities, privacy and ease of use. Convenient and easy. Thank you for a nice stay.
Comment from Hotel Management
22 Nov 2024 by 東横INN西川口駅 くちこみ担当, Hotel Management
この度は、ご宿泊いただき、誠にありがとうございます。また、ご評価いただきスタッフ一同、大変光栄でございます。 高評価に甘んじることなく、最高の行ってらっしゃいを提供できるよう「安心」に加え「進化」をご提供できるホテルづくりをすすめてまいります。移動を応援する基地として今後もお役に立てれば幸いです。
4 out of 5
by A verified traveler

Posted 19 Jun 2024
Very good
Comment from Hotel Management
20 Jun 2024 by 東横INN西川口駅 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
5 out of 5
by A verified traveler

Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by 東横INN西川口駅 くちこみ担当, Hotel Management
この度は、ご宿泊いただき、誠にありがとうございます。また、ご評価いただきスタッフ一同、大変光栄でございます。 高評価に甘んじることなく、最高の行ってらっしゃいを提供できるよう「安心」に加え「進化」をご提供できるホテルづくりをすすめてまいります。移動を応援する基地として今後もお役に立てれば幸いです。
5 out of 5
by A verified traveler

Posted 1 Feb 2024
Comment from Hotel Management
21 Mar 2024 by 東横INN西川口駅 くちこみ担当, Hotel Management
この度は、ご宿泊いただき、誠にありがとうございます。また、ご評価いただきスタッフ一同、大変光栄でございます。 高評価に甘んじることなく、最高の行ってらっしゃいを提供できるよう「安心」に加え「進化」をご提供できるホテルづくりをすすめてまいります。移動を応援する基地として今後もお役に立てれば幸いです。
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Nov 2021
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jan 2020 on Hotels
5 out of 5
by A verified traveler

Excellent

Posted 24 Jul 2019 on Hotels
The room was perfect. Just big enough to be comfortable but small enough to be affordable. Breakfast every morning was a little different but always delicious. Plenty of stores nearby and the station as well, making it primo for getting to anywhere you wanted to go easily! The staff was very patient, understanding and kind. Will definitely be staying here/with this hotel chain again.
4 out of 5
by A verified traveler

Trip

Posted 22 Apr 2019 on Hotels
Twas a nice trip. The breakfast gave us a good start in the morning. Love to have hot miso soup every morning and the sausages taste good. The room was clean and smelled clean, that is more important to me.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Apr 2019 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Feb 2019
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