Ratings based on 91 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2023
by A verified traveler
Posted 19 May 2022
by A verified traveler from Aiea
Posted 26 Nov 2021
Excellent location and very clean accommodations. This ryokan is just around the corner from the famous bell tower, beautiful warehouse (shopping) area and candy alley. The bath is not in your room, but you reserve your time, so it’s private. The breakfast was extraordinary!
by A verified traveler
Posted 31 Dec 2019 on Hotels
by A verified traveler
Rude service- Shocked.
Posted 19 Nov 2019 on HotelsI want to say I loved this place because it is beautiful, the room was nice andd peaceful and breakfast was great. But firstly, the address listed on Google is incorrect and since no one speaks English to help us find the address we took the wrong 3 trains to the opposite side of town, tried to call the hotel with no answer. Most upsettingly we tried to ask for help and rang the bell at the front counter checking out and they literally turned off the lights at the front desk and went to another room and closed the door. We can't even call a cab because we need help to use the phone as the taxi apps and Uber aren't working here. It feels very discriminatory and hurtful. I'm honestly shocked we can't get help. It's been 35 minutes and they won't come out to help so we are sitting in the dark lobby trying to hail a cab out side at 1:30pm in the afternoon.
I'm truly shocked and have never experienced rude service like this. Definitely feel we are not welcome or wanted here.
by A verified traveler
Posted 4 Nov 2019 on Hotels
I stayed for one night for the Kawagoe festival, and it's great as it's right in the middle of where all the activity is. It's also quite convenient and not too far from Kawagoe Station.
by A verified traveler
Posted 5 Aug 2019 on Orbitz
Very clean and neat. The hotel is a little far from sites
by A verified traveler
Posted 18 Jan 2019
It was really nice stay! For foreign visitor to Japan, there are nice Japanese traditional decoration and the interpretation in English. The amenity such as Yukata, bathing items and tea set was also nice. I will recommend here to my foreign friends.
by A verified traveler
Posted 29 Sep 2018 on Hotels
Recommended
for Everyoneby A verified traveler from osaka
Relaxing stay
Posted 19 Oct 2017Super clean and beautifully decorated.
Breakfast is delicious.
