Ratings based on 51 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sacramento
Posted 19 Aug 2024
Stayed here twice in this trip, and both times were put in rooms with humming noise from the AC! Couldn't sleep peacefully. Eventually, found a room on fourth floor that was relatively quiter.
The staff in the front desk can only speak Bengali, Hindi, and English! For a hospitality service provider, there should be atleast one native language speaker to support guests.
Now for the positive... if you book your room with breakfast included, it is an awesome deal. The breakfast is something that's not to be missed. And great courteous service too.
Overall, given our choices for stays in the area, this is one of the best that I'll recommend confidently.
Comment from Hotel Management
20 Aug 2024 by General Manager, Hotel Management
Dear Rajmohan Sacramento, Vanakkam!! We're concerned to learn that your stays were disrupted by a humming noise from the AC and understand how important a quiet environment is for a restful night. We'll look into this immediately to ensure no other guest experiences the same. Your feedback regarding the language capabilities at our front desk has been noted; we appreciate the importance of effective communication and will consider adding more multi-language speakers to better assist our diverse guests. It's heartening to hear that our breakfast offering made a positive impression and that our team provided great courteous service throughout your stay. We're delighted that despite the issues, you find our hotel to be one of the best options in the area and are willing to recommend us. Rest assured, we’re actively working to enhance our guest experience and your input is invaluable in that process. We look forward to delivering an even more comfortable and accommodating stay on your next visit. Kind RegardsBalaji MGeneral Manager.
by A verified traveler
Posted 11 Aug 2024
Property is good but its location isn't ... Like an oasis in desert ...
Comment from Hotel Management
20 Aug 2024 by GENERAL MANAGER, Hotel Management
Dear Nitesh, We appreciate your feedback regarding our property and are glad to hear that you found it to be good. We understand your concerns about the location and can see how it might feel like an oasis in a desert to some of our guests. Our aim is to provide a tranquil retreat away from the hustle and bustle, but we also recognize the importance of a convenient location. We're continuously exploring ways to improve accessibility and ensure our guests have the best of both worlds – a serene environment as well as ease of getting around. If you have any specific suggestions or needs during future visits, please let us know so we can assist in making your stay as comfortable and enjoyable as possible. We hope you'll give us the opportunity to welcome you back and provide you with a seamless experience that not only meets but exceeds your expectations. KIND REGARDSBALAJI MGENERAL MANAGER
by A verified traveler
Posted 3 Aug 2024
I have no idea if expedia is to be blamed or the hotel . Though expedia had said pay at the property my credit card was debited with out informing me ,Well before my check in time.
Comment from Hotel Management
5 Aug 2024 by General Manager, Hotel Management
Dear Jaya, Vanakkam!! We understand your concerns regarding the unexpected credit card charge prior to your check-in time. It is important to us that all charges are communicated clearly and accurately, and we regret any confusion caused in this instance. We strive to ensure that the payment policies of our partners are transparent and adhered to, so your feedback is valuable in helping us maintain these standards. To resolve this matter and prevent future occurrences, we would like to take a closer look into what transpired. Please reach out to us directly with your booking details, and we will investigate the issue with the hotel and provide you with a timely solution. Your experience is important to us, and we are committed to making things right. Kind RegardsBalaji MGeneral Manager
by A verified traveler
Posted 25 Jul 2024
What can I say about this hotel? We expected better it being a Fortune Park by ITC hotel and one of the few "luxury" hotels in Vellore right beside GRT Hotels, which we should have stayed there to begin with.
We stayed here for 3 nights.
Upon arrival we were greeted by the hotel front staff and offered a welcome drink which was refreshing. We booked a Deluxe Room which came with 2 twin beds. I am not sure what the deal in India is but when guest of 3 adults stay in a room, you would think that they would give you a room with a double/queen or king bed plus a rollaway bed which we had to order extra.
Anyhow the room was very tiny for 3 adults to move around as the roll-away bed took extra space.
Here's the pros and cons of the hotel:
Pros:
a) location - central to a lot of different amenities in the town /city
b) Getting an upgrade to a club room
Cons:
a) Poor food selection in the breakfast buffet.
b) Inattentive staff in the kitchen.
c) Food kept open where it attracted insects.
d) Rude staff in the front desk - I had asked for an extra key and these are the answers I had received:
i) I will get my colleague to come with you and to open the door. I had to re-iterate that I want an extra key.
ii) "Please return the key in the morning" - Again I had to re-iterate that I wanted an extra key
e) Stains on the sheets/bedding and dirty cups in the room (see attached photos)
Why should I pay that much when the sheets are dirty and not clean?
Totally unacceptable.
Comment from Hotel Management
1 Aug 2024 by General Manager, Hotel Management
Dear Emperuman, Vanakkam!! We regret to hear about your recent experience with us. We are sorry to learn that we did not meet your expectations, especially as we take pride in providing a comforting stay to all our guests. We understand your frustration about the bedding situation and are addressing it promptly with our housekeeping team. It's unacceptable and not reflective of the standards we set for our establishment. Additionally, we've taken note of your feedback regarding our front desk services. It's imperative for us to assist our guests professionally and efficiently, and we shall work on enhancing this area. Your discomfort having to adjust with the bed arrangement has been acknowledged too. We always aim to cater to our guests' needs better; hence, your suggestion for adding more flexibility in bed options is being evaluated seriously. It's disheartening that our breakfast options did not please you. We usually receive compliments for its diversity. We'll re-examine our offerings to understand what we could improve. Please rest assured our culinary team is reviewing your inputs about the food storage practices as well. On a positive note, we are glad you enjoyed our central location and the upgrade to a club room. Your feedback, both praise and critique, is greatly helpful to orient our efforts for improvement. Please give us an opportunity to turn around your last experience. Kind RegardsBalaji MGeneral Manager
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 9 Jul 2024
Excellent service!
by A verified traveler from Raleigh
Posted 7 Jul 2024
Amazing place to stay with some great restaurant option.i love the environment and good test of food from Orcid and skydiving. Spa ans swimming pool is most relaxing also very cheap. Exeptional customer service. Very helpful and kind. My next visit will be more longer with them. Though i stayed only 5 nights. Oh do not miss there buffet breakfast.
Comment from Hotel Management
10 Jul 2024 by General Manager, Hotel Management
Dear Blaise, Raleigh, Vanakkam!! We're thrilled to hear you enjoyed your stay and that the dining options, such as Orchid and the skydiving-themed restaurant, left a lasting impression on you with their delicious offerings. It's wonderful to know that you found the spa and swimming pool to be relaxing and affordable, and we're glad that the exceptional customer service contributed to your positive experience. Your kind words regarding our team's helpfulness are greatly appreciated. The buffet breakfast is indeed a highlight for many guests, and we're delighted it was a hit for one not to be missed during your stay. It’s fantastic to learn that we will have the pleasure of welcoming you back for a longer visit next time. Rest assured, we are continuously striving to provide memorable experiences and looking forward to your future stays with us. Kind Regards,Balaji MGeneral Manager.
by A verified traveler
Posted 25 Jun 2024
Housekeeping staff was amazing - especially Gunu. I was travelling with my parents and he took good care and treated us all very well.
Resturant, food and service was great, we really enjoyed all the food.
Front reception staff was good as well.
Gym and pool were good as well.
Comment from Hotel Management
27 Jun 2024 by Operation Manager, Hotel Management
Dear Gurinder, Vanakkam !!!! We are delighted to hear your positive feedback regarding our housekeeping staff, particularly Gunu. When our team gets praised, it always gives us immense satisfaction. It's great to hear that you and your parents received exceptional care. Your kind words about our restaurant and the food are very much appreciated. Our culinary team will be thrilled to know that their efforts have not gone unnoticed. Your positive comments about our front reception staff, gym, and pool are also appreciated. We continually strive to ensure our facilities are up to the mark for our beloved guests. Thank you once again for your feedback. We look forward to serving you and your family in the future. With regardsBalaji MOperation Manager
by A verified traveler from Bellevue
Posted 20 May 2024
I have been a regular customer to this property for the past three years. This is a wholesome hotel with staff from CheckIn to dining to cleaning, working cohesively to give me and my family pleasant stay. I have gotten consistent experience which is what draws me back to this hotel.
Few shoutouts:
Rishad and the front desk women are pleasant and welcoming. Whether it is a request at 2am or 10pm, you can be guaranteed your request will be looked after swiftly.
Arivazhagan works cordially with all departments to give customers worry free stay.
Mahalaxmi from the restaurant remembers customers and orders and will surprise us with her care and service.
Ponnurangam and other security folks work around the clock while keeping a smile.
Balaji who is the GM, sets a great example to everyone at this hotel. He has set standards which gives us experience similar to that of a tier 1 city hotel.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Arun Kumar, Bellevue, Vanakkam !!!! We're truly heartened to hear about your continued patronage and the positive experiences you've had with us over the past three years. Recognition for our team members, such as Rishad, Arivazhagan, Mahalaxmi, Ponnurangam, and our General Manager Balaji, is incredibly meaningful. Their dedication to delivering outstanding service around the clock is a testament to our commitment to our guests. We're delighted to know that our efforts to maintain consistency in your stays have been successful, and such feedback motivates us to keep striving for excellence. Rest assured, we will continue to prioritize your comfort and satisfaction in every way possible. We eagerly await your next visit, ready to welcome you back for another memorable experience. With regardsBalaji MGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Best hotel for family stay. Nice staff and good food.
Comment from Hotel Management
15 May 2024 by General Manager , Hotel Management
Dear Ramasubramanian, Vanakkam!! We're truly elated to read your positive feedback about our hotel. It's heartwarming to know that your family enjoyed their stay and were able to relish the food we serve. Our staff will be pleased to hear your praiseworthy comments as we aim to provide not just great service but a memorable experience to our valued guests. It fosters a sense of pride and encouragement. We always strive for excellence and your words of appreciation make our efforts worthwhile. Looking forward to welcoming you and your family again for another wonderful stay. Kind RegardsBalaji MGeneral Manager.
