Ratings based on 247 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
Loved it
Comment from Hotel Management
12 Aug 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Ross, Thank you for visiting Best Western Mariacki Hotel and for your maximum rating. We look forward to welcoming you back again. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler
Posted 31 Jul 2024
Located in a great area, very close to the main train station, Spodek, restaurants and shopping center.
Comment from Hotel Management
1 Aug 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Joanna, Thank you for choosing Best Western Mariacki Hotel and for the maximum rating. We are very pleased that your visit to our hotel was pleasant. Nothing pleases us more than satisfied and returning Guests, so we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Julian, Thank you for choosing Best Western Mariacki Hotel and for the maximum rating. We are very pleased that we have met your expectations and we cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler from Santee
Posted 27 Jul 2024
Excellent and Friendly
Comment from Hotel Management
29 Jul 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear AZUCENA, Thank you for choosing Best Western Mariacki Hotel and the maximum rating. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Jonathan, Thank you for choosing Best Western Mariacki Hotel and for the maximum rating. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Tomas, Thank you for visiting Best Western Mariacki Hotel and taking the time to evaluate it. We are very sad about the low rating and your dissatisfaction. The room you received was exactly the room you booked. Your expectations for our Superior room category were completely unjustified. On our profile, when making a reservation, you select a room category and to this category are assigned photos of rooms from exactly this category and a detailed list of equipment. Room size is not a determinant of category distinction. Our hotel is located in a tenement house that is over a hundred years old, and its original layout has been largely preserved. We are sorry that unjustified expectations had such an impact on the assessment of our business. We hope that on your next visit you will be fully satisfied now that you know the differences between superior rooms and standard rooms. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler
Posted 22 May 2024
Great location although was noisy in early hours due to v late night revellers. Food and beer in hotel excellent
Comment from Hotel Management
3 Jun 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Carolyn, Thank you for visiting Best Western Mariacki Hotel and taking the time to express your opinion. We are glad that both the central location, delicious food and locally brewed beers made a positive impression on you. Our central one has its advantages and disadvantages. Unfortunately, these aspects are beyond our control. We hope that the quality of our services will encourage you to visit us again. Best regards Łukasz Kala Revenue & Marketing Manager.
by A verified traveler from River Grove
Posted 2 May 2024
Property is located in the heart of Katowice. A lot of restaurants, bars, clubs and cafes nearby. You can find very good food in hotel’s restaurant. Must try a beer which they produced in mini brewery located in their restaurant!
by A verified traveler
Posted 29 Apr 2024
nice clean hotel, great breakfast, limited access to internet if you have multiple devices
Comment from Hotel Management
29 Apr 2024 by Łukasz Kala Revenue & Marketing Manager., Hotel Management
Dear Grzegorz, Thank you for choosing Best Western Mariacki Hotel and taking the time to express your opinion. We are glad that you appreciated both the cleanliness of our hotel and the delicious breakfast, which we prepare with great care every morning using fresh and local products so that you can start the day tasty, healthy and nice. If you want to use the Internet on more than two devices during your next visit, just ask the receptionist for an additional Internet password. We cordially invite you again.Łukasz Kala Revenue & Marketing Manager.
by A verified traveler
Posted 23 Oct 2023 on Hotels
