Ratings based on 150 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Everything perfect
Posted 15 Mar 2024 on HotelsAmazing, great location! Great management!
by A verified traveler
Posted 4 Mar 2024 on Hotels
by A verified traveler
Posted 20 Dec 2019
Very accessible and convenient..............................................
Comment from Hotel Management
21 Dec 2019 by M Hotel , Hotel Management
Dear Valued Guest,
Thank you for choosing M Hotel Thamel for your comfortable stay at Kathmandu . We wish to express our gratitude for the kind words of appreciation you have chosen to describe your stay with us and have shared your comments with the entire staff of M Hotel Staff. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well.
It will be delightful to host you again during your next trip to Kathmandu, Nepal and we assure you of the best of services at all times.
Regards,
Barsha Shrestha
Front Office Supervisor
Kathmandu, Nepal
by A verified traveler
An Amazing Value!
Posted 25 Nov 2019 on HotelsThis hotel offers an amazing value. The staff is more than helpful and service oriented. They really care and greet you warmly each time you walk in the lobby. A super value!!!
Comment from Hotel Management
26 Nov 2019 by Alisha, Hotel Management
Dear clark,
Greeting from M hotel.
Thank you for your amazing respond. We hope to welcome you again in near future.
by A verified traveler
Posted 7 Nov 2019 on Hotels
From management to cleaners excellent service the taxi driver from M Hotel made me fill like family
Comment from Hotel Management
8 Nov 2019 by M Hotel Thamel , Hotel Management
Dear Mr Gary,
Thank you for choosing M Hotel Thamel for your comfortable stay at Kathmandu . We wish to express our gratitude for the kind words of appreciation you have chosen to describe your stay with us and have shared your comments with the entire staff. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well.
It will be delightful to host you again during your next trip to Kathmandu, Nepal and we assure you of the best of services at all times.
Regards,
Suraj Shrestha
Operation Manager
M Hotel Thamel
by A verified traveler
Posted 28 Oct 2019
The staff was excellent and property was centrally located.
Comment from Hotel Management
28 Oct 2019 by M Hotel, Hotel Management
Dear Yee,
We were delighted to read how much you enjoyed your stay. We will make every effort to ensure that we continue to live up to your expectation. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. M Hotel Thamel is truly grateful for your priceless feedback of the property and your positive comments on the property in all other aspects are highly appreciated.
We do hope you will recommend us to your friends and associates,
Assuring you of our best attention at all times,
Warm Regards,
Suraj Shrestha
Operation Manager
M Hotel Team
Kathmandu
Nepal
by A verified traveler
Thirds Stay, Very Happy
Posted 8 Oct 2019 on HotelsThis is our 3rd stay at M Hotel and they have maintained their excellent customer service. Kumar picked us up from the airport and drove us safely through town, the reception staff were friendly and helpful (some even remembered us), the room was comfortable, the location is easy walking distance to shops and sites around Thamel, Sajita was delightful as she served breakfast (nothing was too hard, and she remembered us too), so all in all, a great stay and we are very happy to recommend M Hotel if you're looking for something in the hustle and bustle of Thamel-Kathmandu.
Comment from Hotel Management
9 Oct 2019 by M Hotel Thamel , Hotel Management
Dear Linda,
Firstly, thank you for taking out your valuable time to share your candid and constructive feedback. We are most delighted to read your comprehension on the services and facilities rendered by the associates at the hotel. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. We do hope you will recommend us to your friends and associates.
Thanking you and assuring you of our best attention at all times.
Warm Regards,
Suraj Shrestha
Hotel Manager
M Hotel Thamel
by A verified traveler
Much better staff and places to stay elsewhere
Posted 6 Oct 2019 on HotelsShocked people reviewed this place so high. Hence why we booked it.
While not in a bad location it was annoying that the address was wrong on every map and not a single driver knew where it was. When we called the hotel for airport pickup we couldn’t get us a driver “because the driver wasn’t feeling well” and getting one at the airport was not any fun at all.
There was a little bit of feces left in the toilet bowl and some hairs around the bathroom. The shower wouldn’t drain and flooded the entire bathroom within 60-120 seconds at half stream. The WiFi was non existent for really loading anything. It was honestly the loudest room I’ve ever stayed in my entire life. 99 countries so far traveled so that’s impressive. The staff were always banging something or dragging chairs and tables at literally all times of the day and night. Kept us up till 1:30-2am and woke us up at around 6:30-7am BOTH days. The housekeeping was also very loud laughing and dragging their feet and slamming doors very hard from very early in the morning.
We called to arrange a cab one night and the man who picked up at the front desk just decided to hang up mid call because he was over it.
The bed was exceptionally hard and my wife got a bruise because it was like sleeping on the floor.
Overall I would not recommend anyone stay here. We ended up checking out and moving to Marriott which was perfect.
Comment from Hotel Management
4 Nov 2019 by M Hotel Thamel , Hotel Management
Dear Amos,
Greetings from M Hotel Thamel Kathmandu !!!
Thank you for sharing your feedback. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with the team for better improvement. Look forward for the honor to serve you again in the future. Thank you and have a pleasant day!
Warm Regards
Suraj Shrestha
M Hotel Thamel-Kathmandu
Nepal
by A verified traveler from Edinburgh
Posted 2 Oct 2019
This is the second time I stayed in M-Hotel. The room was very comfortable, clean and tidy. The staff were so friendly and also professional. They always smile too.
The location was also very good, tucked away from the main road of Thamel, and that means you can hardly hear any traffic noise.
I highly recommend this hotel for a comfortable stay in Kathmandu.
Comment from Hotel Management
4 Oct 2019 by M Hotel Thamel, Hotel Management
Dear Carsan,
Firstly, thank you for taking out your valuable time to share your candid and constructive feedback. I am most delighted to read your comprehension on the services and facilities rendered by the associates at the hotel. It is comments such as yours that motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well. We do hope you will recommend us to your friends and associates. Thanking you and assuring you of our best attention at all times.
Warm Regards,
Suraj Shrestha
Hotel Manager
M Hotel Thamel
by A verified traveler
Posted 26 Sep 2019
I’m glad that I had booked this hotel. The location is perfect and very convenient if you are planning to stay in Thamel area. It is located in a quite area , away from the people and traffic madness of Thamel.
The room was really clean and tidy, well above some of the more expensive hotel that I stayed before In Thamel.
The staff were incredible.. very friendly and helpful, ... always smiling.
I would definitely book this hotel again if I were to come back to Kathmandu.
Comment from Hotel Management
27 Sep 2019 by M Hotel Thamel , Hotel Management
Dear Carsan,
Greetings from M Hotel Thamel-Kathamndu
Thank you for taking out time to share the valuable feedback of your recent stay at the M Hotel Thamel.
I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the efforts we put in. I have shared your wonderful feedback with the whole team and they were really happy for making your stay memorable one.
“It was simply perfect” – Heartily thanks for such a tremendous words. Our palace is one of the most beautiful young hotels in the Kathmandu where every facility is designed with careful thought to the minutest details and painstaking efforts have been taken to ensure our discerning patrons sample only the finest when staying with us. Just another way - M HOTEL THAMEL says.. WE CARE FOR YOU!! Thank you so much for recognizing us with priceless feedback.
We truly cherish your continued patronage and most eagerly look forward to welcoming you and your family back to ‘your palace’ in Kathmandu soon again.
Best Regards
Suraj Shrestha
HOTEL MANAGER
M Hotel
