Ratings based on 75 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
This is a very charming inn, clean and tidy. I really enjoyed the friendly and warm service from the owners, whom I believe are family. They greeted me when I came in & wished me well when I would leave. They always asked if I needed anything and were so helpful. I really enjoyed it and would return again.
by A verified traveler
Posted 7 Oct 2024
The Ryokan is in an excellent location. We enjoyed our stay and the experience of it all.
by A verified traveler
Posted 11 Sep 2024
Murataya Ryokan is situated in a really convenient location close to buses, shopping and restaurants. The owners make every effort to ensure your stay is as enjoyable as possible. The indoor onsen is fantastic after a long day of walking! Highly recommend their Japanese breakfast, it's delicious and not easy to get this outside. The care and dedication it takes to make it is just one of the reasons why this place is a gem. Highly recommend and would stay here again.
by A verified traveler
Posted 22 Jul 2024
The proprieters of this ryokan were incredibly friendly and kind! They provided directions and assisstance for navigating the city and stored our luggage after checkout. 5/5 experience!
by A verified traveler
Posted 31 May 2024
Lovely staff
by A verified traveler
Posted 6 May 2024
We found the room and garden view to be so beautiful, the staff is very kind, and the location was great!
by A verified traveler
Posted 29 Apr 2024
My boyfriend and I stayed here for two nights and enjoyed it very much.
The staff was very kind and welcoming to us. Very hospitable. You must change into indoor slippers provided by the inn. Upon checking in, I noticed one of the elderly staff cleaning my luggage wheels which I thought was very nice of him to do so as I’ve been to a different inn in Japan where visitors were told to clean their luggage wheels themselves. I would’ve been more than happy to clean them myself but truly appreciated the hospital gesture.
We adored the garden view from our room and we had lots of space! Our futon beds were set up for us upon entering and they were the most comfortable futons ever!!! I wish I could’ve napped in them if my time in Japan wasn’t so crucial spent awake 😅. My boyfriend also commented that their floor mattress were softer than the mattresses we’ve slept on in hotels across Japan.
Showers and toilet rooms are shared. The sink to wash hands or toothbrush is lowkey in the lobby facing the kitchen entrance which is a bit of an awkward spot. I felt like everyone can see me when I wanted to brush my teeth. That was pretty much the only downer during our experience.
I enjoyed the homey community feel of this ryokan though as both guests and staff would always be walking around. Keep in mind, walls between rooms are thin and we could hear our neighbour room talking but we didn’t mind. Maybe something to keep in mind for others!
by A verified traveler
Beautiful Ryokan
Posted 18 Apr 2024 on HotelsThis beautiful Ryokan is well situated in the middle of the central shopping area, with accessible bus service to the train station and local sites. The facility is immaculate and charming with a lovely garden and very helpful and kind staff. Bonus is a private Japanese style bath. Highly recommended.
by A verified traveler
Posted 16 Apr 2024
A fantastic stay in this classic old ryoken! Very atmospheric and charming, well located for easy walk to the main attractions in town. The staff were exceptionally helpful and attentive, with good English to compensate for our inadequate Japanese, and my family loved our stay - not least the onsen hot baths.
by A verified traveler
Authentic and personal
Posted 10 Apr 2024 on HotelsStaff were very warm and the place was extremely authentic. Close to very good food, I really enjoyed my stay
