Ratings based on 312 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Mary is very nice when I checked in the hotel. She also so nice when I made a request for hot chocolate late night when I came from a whole day tour. I stayed there for 8 nights but the cleaning ladies only changed my bedsheets twice and they did not put toilet papers so I have to ask when I came late night after my whole day tour.
Comment from Hotel Management
7 Oct 2024 by Hotel Riva Team, Hotel Management
Dear Divina,Thank you for taking the time to share your experience with us. We're delighted to hear that Mary made your stay more enjoyable and that she was able to assist with your late-night request for hot chocolate. We’ll make sure to pass on your kind words to her!Regarding the housekeeping service, We’d like to apologize for any inconvenience you experienced. We would also like to inform you that we have a green policy in place, which encourages us to reduce our environmental impact by changing bed linens every 3 days unless a guest requests otherwise. We certainly understand the need for extra comfort, and should you require more frequent changes, we’re always happy to arrange that upon request.We appreciate your feedback and will ensure this is communicated with our team to ensure a smoother experience for future guests.If there is anything else you’d like to share or if we can assist you further, please don’t hesitate to let us know. We value your stay and hope to welcome you back in the future for an even better experience.Best regards,Hotel Riva Team
by A verified traveler
Posted 3 Oct 2024
Hotel Is very comfortable and clean. This was the second time staying at Hotel Riva and would highly recommend the hotel.
Comment from Hotel Management
3 Oct 2024 by Hotel Riva Team, Hotel Management
Dear Susan,Thank You for staying at Hotel Riva. Thank You for taking the time to leave us such a nice review, we are very happy to see that you enjoyed your stay at our hotel once again and we are glad that You came back. We would love to welcome you again.Best regards,Hotel Riva Team
by A verified traveler
Posted 28 Sep 2024
A queen or king room was ordered. The room received had two small twin beds. No hot water. After 5 minutes of waiting had to take a cold shower.
The desk people were friendly and accommodating with check in, directions and transportation.
Comment from Hotel Management
30 Sep 2024 by Hotel Riva Team, Hotel Management
Dear Russell,Thank you for booking Hotel Riva for your stay.Thank you for your feedback and for recognizing the helpfulness of our front desk team. We're pleased to hear that their service made a positive impression during your stay.We apologize for the room and hot water issues you experienced. Sometimes, misunderstandings can occur when bookings are made through third-party platforms. To avoid this in the future, we encourage booking directly with us, so we can process all room requests accurately and ensure a smoother experience.We appreciate your understanding and hope to welcome you back for an improved stay next time.Best regards,Hotel Riva Team
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Riva Team, Hotel Management
Dear Brian,Thank you for booking Hotel Riva for your stay and for taking the time to leave us a nice review. We are happy to know you have enjoyed your stay and we hope to see you again.Best regards,Hotel Riva Team
by A verified traveler
Posted 8 Sep 2024
Great hotel! Comfortable beds, good location
Comment from Hotel Management
8 Sep 2024 by Hotel Riva Team, Hotel Management
Dear Honor,Thank you so much for your kind words. We're delighted to hear that you enjoyed our comfortable beds and and found the location convenient. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future for another great stay.Best regards,
by A verified traveler
Posted 1 Sep 2024
Air conditioning did NOT work.
Bed sheets were not changed.
There was a cockroach in the bathroom.
Noises all night.
Comment from Hotel Management
1 Sep 2024 by Hotel Riva Team, Hotel Management
Dear Naveen,thank you for taking the time to write a review about your stay at our hotel. We truly regret that your stay was not as you anticipated, and we sincerely apologize that several things did not meet your expectations. Our goal is to provide memorable experience for every single guest and please take our sincere apology for omission in your case. We hope you will give us the chance to welcome you back so we may provide you with a stay that meets your expectations on every level. Kind regards,Hotel Riva Team
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Hotel Riva Team, Hotel Management
Dear Olav,thank you for leaving us a nice review. Our main goal is to keep our guests happy and satisfied, and it is great to know that you have enjoyed your stay.We really look forward to having the pleasure of welcoming you back.Best regards,
by A verified traveler
Not great
Posted 24 Aug 2024 on HotelsAir conditioning did not work so room was roasting! No towels in bathroom. Room itself not bad but did not have any sea view.
Comment from Hotel Management
24 Aug 2024 by Hotel Riva Team, Hotel Management
Dear Guest, Thank you for booking Hotel Riva and leaving us a review so we can take note and improve, which we are constantly trying to do.We are sorry to hear that your stay was anything less than excellent and we apologise for the inconvinience caused by the air conditioning. If you come back again we will make sure to give you a better experience and you can feel free to come forward to reception if you are having any issues in the future so we are aware of every problem you might be having.Best regards,Hotel Riva Team
by A verified traveler
Posted 9 Aug 2024
Beautiful clean hotel with contemporary spacious rooms. Absolutely friendly staff! Beach right in front of it.
Comment from Hotel Management
10 Aug 2024 by Hotel Riva Team, Hotel Management
Dear Margarita, Thank you for staying at Hotel Riva. We really appreciate you taking the time to write us such a nice review and we are really glad that everything was to your liking. We hope to welcome you again.Best regards,Hotel Riva Team
by A verified traveler
Posted 1 Aug 2024
Staff was very friendly and helpful. Shout out to Ita and Antonia. About a 20 minute to Old Town.
Comment from Hotel Management
1 Aug 2024 by Hotel Riva Team, Hotel Management
Dear Kieran, Thank you for staying at Hotel Riva. Thank you for taking the time to write us a nice review, it reaffirms our hard work so we really apreciate it. We are glad that you enjoyed your stay and we hope to welcome you once again.Best regards,Hotel Riva Team
