Ratings based on 481 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
It wasn't a walkable property, and the tram didn't run the days we were there. I would have liked to have done and seen more, but when one is of a certain older age, walking can be difficult.
Comment from Hotel Management
16 Sep 2024 by Hotelmanagement, Hotel Management
Dear Mary,We thank you for visiting our hotel and for your subsequent positive review. The mountain park, which is located right on our doorstep, is in fact partly on a slope and only parts of it can be visited by people with physical disabilities. The shuttle, which travels to various stations at a reasonable price, runs every Wednesday, Sunday and on public holidays, always when the famous "Wasserspiele" are taking place. The tram, whose stop is about 500m from the hotel, connects our hotel with Kassel city center and the ICE train station. The tram runs several times a day. We would be happy to advise you at our reception about various excursion options, just talk to us!We would be delighted to count you among our guests again soon!Your Schlosshotel team wishes you all the best!
by A verified traveler
Not possible to book spa
Posted 8 Jun 2024 on HotelsWe arrived before 10 but the staff told us the kitchen and room-service was closed, even though the website says it doesn’t close until 10.
It was not possible to book almost anything at the spa since staff told us there was no availability, even though we barely saw any other guest in the spa area.
The hotel is nice, but a bit overpriced.
Comment from Hotel Management
11 Jun 2024 by Schlosshotel, Hotel Management
Dear Patrick,Thank you very much for your visit and feedback.We would like to apologize for not meeting your expectations.In regards to the Spa, we double checked, all staff were fully booked thats why were only able to offer the Rasul treatment. It wouldnt make any sense to not offer available timeslots to our guest. But last minute requests cant always be accommodated, which is the case in most places. Sorry for the inconvenience.In the restaurant the regular menu or bufffet is available until 9pm, afterwards you can order room service or from the snack menu until 10.30pm. Would you please let us know who gave you a wrong info? At reception or in the restaurant? We will look into it right away. Thanks for the info and help.And again, our apologies for you not having a perfect stay.Kind regards,Your Schlosshotel Team
by A verified traveler from Cardiff
Posted 7 Nov 2023
Good location for walks and outdoor space but out of town if you’re looking for something lively. Breakfast was good, staff very polite. Room very spacious although bathroom a little dated.
Comment from Hotel Management
8 Nov 2023 by Hotelmanagement, Hotel Management
Dear David,We would like to thank you very much for visiting our house and for your feedback! It's great that you enjoyed the special location of our house right next to the UNESCO World Heritage Bergpark Wilhelmshöhe. We particularly appreciate your praise for our team and are happy to pass it on. We present our different room types on our website with realistic 3D tours. We would also be happy to advise you individually - we are sure that we will find a room that suits your ideas. We would appreciate it very much if you would visit us again soon! Best regards, your Schlosshotel team
by A verified traveler
Posted 19 Jul 2023
Very friendly staff, excellent rooms and location.
Special mention to the breakfast staff who took wonderful care of a member of our party who was gluten and lactose intolerant.
The natural pool is a cool feature.
Comment from Hotel Management
19 Jul 2023 by Hotelmanagement, Hotel Management
Dear Jennifer, We are very pleased to hear that you enjoyed your stay with us so much. Thank you for your visit and for the subsequent feedback! We particularly appreciate your praise for our breakfast team and we are happy to pass it on. We hope to see you again soon and wish you all the best until then! Your Schlosshotel team.
by A verified traveler
Modern Elegance
Posted 4 Jun 2023 on HotelsModern clean rooms and friendly staff. Excellent spa and great walks in the Bergpark. I always feel calm when I leave here. Great breakfast buffet.
Comment from Hotel Management
4 Jun 2023 by Schlosshotel-Team, Hotel Management
Dear Viktor, thank you for your review and of course for your visit to our house. We appreciate both very much and hope to see you again soon. Best regards from Kassel,Your Schlosshotel-Team.
by A verified traveler
Posted 10 May 2023
Comment from Hotel Management
11 May 2023 by Hotelmanagement, Hotel Management
Sehr geehrte Ann,wir danken Ihnen für Ihre Bewertung und natürlich für Ihren Besuch in unserem Haus. Wir wissen beides sehr zu schätzen und hoffen auf ein baldiges Wiedersehen.Beste Grüße aus Kassel,Ihr Schlosshotel-Team.
by A verified traveler
Posted 24 Apr 2023
Convenient location, next to the UNESCO park.
Comfortable room, excellent breakfast spread and good dining.
Hotel provides free tram rides to the city.
Comment from Hotel Management
24 Apr 2023 by Schlosshotel, Hotel Management
Dear Kho Kok,once again: Thank you very much for staying with us and for chosing our property as your place in Kassel.We are happy to hear you had a pleasant time.Thank you very much for the kind feedback.Take good care and best wishes.Your Schlosshotel Team
by A verified traveler from Cardiff
Posted 1 Feb 2023
Lovely hotel in a beautiful location. Breakfast very tasty with lots of options. The gym though is very disappointing and let’s the spa down.
Comment from Hotel Management
1 Feb 2023 by Schlosshotel, Hotel Management
Dear David,Thank you very much for beeing our guest.Sorry that you were disappointed by the gym, due to building size theres isnt much we can change about it. Thats why you can always check it out beforehand and see if it meets your requirements.We are happy to see that you had an enjoyable stay otherwise.Best wishes and kind regards,Your Schlosshotel Team
by A verified traveler
Posted 23 Aug 2022 on Hotels
Comment from Hotel Management
24 Aug 2022 by Schlosshotel, Hotel Management
Sehr geehrter Elena,vielen herzlichen Dank, dass Sie unser Gast waren.Wir wüschen Ihnen einen wunderbaren Tag und generell alles Gute.Ihr Schlosshotel Team
by A verified traveler
Decent hotel in a great location.
Posted 27 Dec 2021 on HotelsNice hotel with potential. The hotel is situated on the top of the city in a park which is great. Overall we had nice stay. The service was good and the rooms clean.
Why potential?
The furniture and decor is kind of old school for example they use purple lights in the evening which was cool in the 90s, now it looks a little bit cheap. The rooms lack a cozy atmosphere..
The Spa area could be a little bit warmer. Especially the pool is small therefore the temperature should be higher because its not really used to swim but rather relax in the water.
With a nice design concept the hotel has great potential.
Comment from Hotel Management
29 Dec 2021 by Schlosshotel, Hotel Management
Dear guest,
Thank you very much for your visit and detailed as well as constructive feedback.
In regards to the design decisions, we aprreciate your point of view und respect your taste. Sorry we didnt match yours, it´s really tough to have something everyone likes though. We will forward your feedback to the owners nonetheless.
The hotel has 3D tours available, so everyone can see and check what to expect as we do not intend to give false promises.
Our Pool has been set to 29 degrees. Which is a balanced level in our experience.
Thank you very much for being our guest.
Have a great 2022, best wishes and take care.
Your Schlosshotel Team
