Ratings based on 632 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2024
We enjoyed our stay. The staff were all very friendly, proactive and really helpful. We were surprised because this is absolutely beyond the normal German hotel standards 😙
The breakfast was excellent!
Only thing we didn’t like so much was the room didn’t have A/C or fan and the room was really warm when we were there. We needed to shut the window in the middle of the night because of a thunderstorm and was bathing in our own sweat in the morning. So if we would re-visit this area again in summer, this hotel probably wouldn’t be our first choice. But all other details and services were really good!👍
Comment from Hotel Management
7 Jul 2024 by Pentateam Kassel, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are delighted to hear that you found the service provided by our staff, the breakfast, and the cleanliness of your room to your satisfaction. Our team strives to deliver a welcoming and enjoyable experience, and it’s rewarding to know that we have succeeded in these areas during your stay.However, we apologize for the discomfort caused by the lack of air conditioning in your room. We understand that comfortable room temperatures are essential, particularly during unexpected weather changes. Moreover, we regret that you found the hotel condition not up to your expectations. While we take pride in our hotel's unique design and amenities, we are always seeking ways to enhance our guest experience.Nonetheless, it is wonderful that you appreciated the room amenities provided. We also take pride in our Pentalounge, a warm and inviting space for guests to relax, which compleates the pleasurable experience at Pentahotel Kassel. Should you reconsider staying with us in the summer, we would be more than happy to arrange a room on the cooler backside of the hotel or provide extra fans to ensure your utmost comfort.We are hoping to welcome you back in the future. All the best.Pentateam Kassel
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Pentateam Kassel, Hotel Management
Dear George,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Pentateam Kassel
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Pentateam Kassel, Hotel Management
Dear Edward,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Pentateam Kassel
by A verified traveler
Posted 18 Oct 2023
Comment from Hotel Management
19 Oct 2023 by Pentateam Kassel, Hotel Management
Dear William,Many thanks for having taken the time to review your stay.We would like to thank you for your positive rating. It is pleasing to know that, in general, everything met your expectations.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Pentateam Kassel
by A verified traveler
Posted 21 Aug 2023
Very quiet, breakfast was excellent, parking was a bit difficult.
by A verified traveler
Posted 12 Sep 2022
the ONLY good thing about the hotel is its proximity to the train station, literally just a 5-min walk. but that's all. the hotel room lacks air con, which made it a bit stuffy. there was no water kettle nor drinking water provided. the linen used were quite old, as you can feel and see the holes on the bed sheet and pillow covers. at the price of EUR 100 a night? definitely not worth the price. i would at most pay EUR 50. for sure I won't be back.
Comment from Hotel Management
14 Sep 2022 by Guest Relations Service, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel and share your critical points with us.Be sure that these points will be discussed and analyzed in the team.We hope to see you soon again in one of our cool & trendy hotels.Kind regards,pentahotel KasselGuest Relations Service
by A verified traveler
Stylish and welcoming.
Posted 22 Jun 2022 on HotelsStylish hotel with great staff and lovely lobby/bar area. Good size, spotlessly clean room.
Underground parking convenient and secure.
Great breakfast enjoyed on the sunny terrace.
Will definitely return. Thank you.
Comment from Hotel Management
24 Jun 2022 by Guest Relations Service, Hotel Management
Dear Richard,
Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff.
We hope to see you soon again in one of our cool & trendy hotels.
Have a brilliant day and kindest regards,
Your pentahotel Kassel
Guest Relations Service
by A verified traveler
Rather shabby
Posted 21 Jun 2022 on HotelsIn addition to the lack of AC (not surprising outside of major cities in Germany but still dismaying and disappointing on one of the hottest days of the year) I was greeted by dirty carpets and a cockroach on the bed upon arrival.
Comment from Hotel Management
22 Jun 2022 by Phil, Hotel Management
Dear Kevin,
Thank you for taking the time to review our hotel and share your critical points with us.
Be sure that these points will be discussed and analyzed in the team.
We hope to see you soon again in one of our cool & trendy hotels.
Kind regards,
pentahotel Kassel
Guest Relations Service
by A verified traveler
Posted 18 Jul 2021 on Hotels
by A verified traveler from Amsterdam
Posted 22 Jul 2020
Very good value for money. Nice and helpful staff. Kids-friendly
Comment from Hotel Management
22 Jul 2020 by Guest Relations Service, Hotel Management
Dear Maarten,
Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff.
We hope to see you soon again in one of our cool & trendy hotels.
Have a brilliant day and kindest regards,
Your pentahotel Kassel
Guest Relations Service
