Ratings based on 491 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024
Parking was the major problem
Comment from Hotel Management
7 Aug 2024 by Your team from the IntercityHotel Kassel, Hotel Management
Dear guest,Thank you for your feedback. Due to our location right next to the train station, we have very few parking spaces of our own, but there are a number of public parking spaces in the immediate vicinity.Best regards
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024
The moment I checked in I checked out..... there is no air conditioning, it's summertime this is unacceptable.
Expedia is not honest when it comes to reimbursement. Expedia does not offer refunds even if something like this comes up. Don't ask me about my stay if you won't offer a refund it's a scam.
Comment from Hotel Management
25 Jul 2024 by IntercityHotel Kassel, Hotel Management
Dear guest, Thanks for your review. We are very sorry that you found the heat unpleasant, but we have not advertised air conditioning on any online platform.We can't do anything about the structural conditions, but we do try to make our guests' stays as pleasant as possible, for example with fans to borrow and free ice cream.Best regardsYour team from the IntercityHotel Kassel
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 31 May 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Ihr Team vom IntercityHotel Kassel, Hotel Management
Sehr geehrter Gast,vielen Dank, dass Sie sich Zeit für eine Bewertung genommen haben. Wir bedauern es sehr, dass wir anscheinend Ihre Erwartungen nicht erfüllen konnten. Bitte teilen Sie uns mit, was wir hätten besser machen können bzw. was Sie während Ihres Aufenthaltes vermisst haben.Herzliche Grüße
by A verified traveler from Las Cruces
Posted 22 May 2024
by A verified traveler
Posted 20 May 2024
Good practical hotel next to the train station, little noise from the trams outside, but OK
Comment from Hotel Management
7 Jun 2024 by your team of the IntercityHotel Kassel, Hotel Management
Dear guest,thank you for your review. We are glad that you felt comfortable with our service and the location.With best regards
by A verified traveler
Posted 4 May 2024 on Hotels
by A verified traveler
Posted 22 Mar 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Ihr Team vom IntercityHotel Kassel, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns und in der Stadt hatten.Herzliche GrüßeIhr Team vom IntercityHotel Kassel
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Ihr Team vom IntercityHotel, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es uns gelungen ist, Ihnen mit unserer Lage, unserem Service und dem Team einen schönen Aufenthalt zu gestalten.Auf bald wieder einmal in Kassel
