Ratings based on 507 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Clean and comfortable. The window didn't totally seal when closed. Had to ask for a second pillow.
by A verified traveler
Posted 22 Sep 2024 on Orbitz
Only remark was the smell of cigarette smoke in the lobby, everything else was really good.
Comment from Hotel Management
27 Sep 2024 by Your team of the IntercityHotel Kassel, Hotel Management
Dear guest,thank you for your review. We are glad that you enjoyed your stay. The hotel is a non-smoking area. I suppose, that the cigarette smoke came from outside the hotel. With best regards
by A verified traveler
Posted 18 Sep 2024 on Hotels
by A verified traveler
Posted 6 Sep 2024 on Hotels
by A verified traveler
Posted 10 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
Parking was the major problem
Comment from Hotel Management
7 Aug 2024 by Your team from the IntercityHotel Kassel, Hotel Management
Dear guest,Thank you for your feedback. Due to our location right next to the train station, we have very few parking spaces of our own, but there are a number of public parking spaces in the immediate vicinity.Best regards
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024
The moment I checked in I checked out..... there is no air conditioning, it's summertime this is unacceptable.
Expedia is not honest when it comes to reimbursement. Expedia does not offer refunds even if something like this comes up. Don't ask me about my stay if you won't offer a refund it's a scam.
Comment from Hotel Management
25 Jul 2024 by IntercityHotel Kassel, Hotel Management
Dear guest, Thanks for your review. We are very sorry that you found the heat unpleasant, but we have not advertised air conditioning on any online platform.We can't do anything about the structural conditions, but we do try to make our guests' stays as pleasant as possible, for example with fans to borrow and free ice cream.Best regardsYour team from the IntercityHotel Kassel
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 31 May 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by Ihr Team vom IntercityHotel Kassel, Hotel Management
Sehr geehrter Gast,vielen Dank, dass Sie sich Zeit für eine Bewertung genommen haben. Wir bedauern es sehr, dass wir anscheinend Ihre Erwartungen nicht erfüllen konnten. Bitte teilen Sie uns mit, was wir hätten besser machen können bzw. was Sie während Ihres Aufenthaltes vermisst haben.Herzliche Grüße
