Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2019
Bardzo mily i pomocny personel. Hotel zasluguje na swoje 5 gwiazdek. Pyszne jedzenie, czyste pokoje, darmowe wifi na terenie calego hotelu (w pokojach rowniez). Apartamenty z prywatnym basenem bardzo dobrze wyposazone.
Comment from Hotel Management
29 Jun 2020 by nk, Hotel Management
Dear guest,
On behalf of everyone at Theophano Imperial Palace I would like to thank you so much for taking the time to review our hotel and for your rating.
Please be informed that we have adjusted our practices and standards in order to provide our guests with a safe and relaxed environment to enjoy their holiday, and to comply with the new health protocols.
We all look forward to welcoming you back soon to our hotel. Should you need more information or clarifications we will be happy to assist.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler from Greece
Posted 12 Sep 2019
Overall it was a good hotel. Food was quite good with a lot of choices although there is a dress code which I found silly. The room was good and clean like all the areas on the hotel. The bad thing is that you have to pay for your drinks while taking your dinner. The real bad thing was that the beach just in front of the hotel is bad and you have to go to the next one that you have to pay for the umbrella and drinks which makes it a very expensive hotel. It is a good choice but expensive for what it takes.
Comment from Hotel Management
15 Sep 2019 by nk, Hotel Management
Dear Helen,
On behalf of everyone at Theophano Imperial Palace I would like to thank you so much for taking the time to review our hotel and for your comments which will help us to improve further.
We hope to see you again soon.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler
Posted 31 Aug 2019
Great Hotel. Right at the beach and with a nice pool. Shares some facilities like a bigger pool, tennis courts and stage with the surrounding Hotel which means you get everything you need.
Very spacious rooms and lovely staff.
I recommend this Hotel, especially if you have children.
Comment from Hotel Management
2 Sep 2019 by nk, Hotel Management
Dear guest,
I would like to thank you for taking the time to evaluate our hotel and for your comments. I am pleased that your trip to Halkidiki was as you wished it to be and I hope there will be many more to come.
We all look forward to welcoming you back soon.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler
Posted 26 Aug 2019 on Hotels
by A verified traveler
Posted 19 Aug 2019 on Hotels
Comment from Hotel Management
22 Aug 2019 by nk, Hotel Management
Dear George,
On behalf of everyone I would like to thank you for choosing Theophano Imperial Palace for your holiday and for your evaluation.
I am so pleased that you enjoyed yourselves and we hope to see you again in the not too distant future.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler
Posted 14 Aug 2019
Great breakfast and dinner buffets. Lovely accommodation.
Comment from Hotel Management
19 Aug 2019 by nk, Hotel Management
Dear guest,
I would like to thank you for taking the time to evaluate our hotel. I am pleased that your trip to Halkidiki was as you wished it to be and I hope there will be many more to come.
We all look forward to welcoming you back soon.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler
Posted 31 Jul 2019
The staff doesn't guide you properly. They also don't speak proper English, which led to MANY MANY misunderstandings!!! We stayed at the Grand Suite with Private Pool; the pool of our room was so dirty, we haven't touched a foot in it. There were even hair in the pool; most likely they cleaned it before the season started. You can't even open a window in the room; you have to open up the entire door and then, LOTS of bugs come inside and they torture you throughout the night. Both the shower and the bathtub drains were blocked; when we left the room, the bathtub (they call it a jacuzzi!!!) was still filled with water from 3 days ago... The pool "bar" was so slow and they didn't know how to make many cocktails. The sea pictured isn't well-represented; the sea is mostly filled with sea weed and grass.
I don't even know how this hotel has 5 stars. Very dissapointed. Don't go here.
Comment from Hotel Management
3 Aug 2019 by nk, Hotel Management
Dear e.,
On behalf of everyone at Theophano Imperial Palace I would like to thank you so much for taking the time to review our hotel and for your comments.
We are sorry that our hotel did not live up to your expectations.
It is unfortunate that you did not inform us of your concerns whilst you were here.
I think is fair to say that some of your comments were without grounds and by no means reflect the views of the vast majority of our guests.
We are frequently complemented on our friendly staff, who are willing to go the extra mile to meet guests' needs. We offer exceptionally good value for money and traditional Greek hospitality (philoxenia), in a well maintained and relaxing environment.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler
Excellent seafront resort
Posted 9 Jul 2019 on HotelsWe had a great vacation at Theophano Imperial Palace. The location could hardly be better - just meters off a long private beach. Hotel amenities include everything necessary, with a few restaurants, offering a wide choice of delicious food. Service was excellent (I would particularly recommend Dimitris, the restaurant manager), rooms are spacious and very clean - in short everything, needed for a very relaxing holiday by the sea.
Comment from Hotel Management
12 Jul 2019 by nk, Hotel Management
Dear Borislav,
We would like to thank you for taking the time to evaluate your recent stay at Theophano Imperial Palace and for your comments.
I am delighted that you enjoyed yourselves at Theophano Imperial Palace.
It was a pleasure to have you with us and look forward to seeing you again soon.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler from Andover, MA, USA
Posted 27 Oct 2018
The property was in excellent condition, clean, spacious, luxurious.
The Staff accommodated me very well, moved me to a sea-view room.
The Breakfast buffet was very rich despite it being late October end of season.
The price was an extremely good late-season bargain and the weather was excellent, very mild as often in October.
Comment from Hotel Management
17 Jun 2019 by nk, Hotel Management
Dear SteveD,
We would like to thank you so much for taking the time to review our hotel.
I am so pleased that you had a good time with us at Theophano Imperial Palace.
We look forward to welcoming you again soon.
With regards
Nikos Karagiannidis
Hotel Manager
by A verified traveler from Belgrade
Posted 7 Oct 2018
- clean, quite room with excellent balcony and beutifull seeview
- very good food, kitchen and restoran
- excellent reception
- Perfect personal: Hotel Manager, Restoran Manager, nice personal on the reception
Comment from Hotel Management
7 Oct 2018 by nk, Hotel Management
Dear Radislav,
On behalf of everyone at Theophanο Imperial Palace I would like to thank you for choosing our hotel for your holiday and for your evaluation. I have share your comments with our associates.
We hope to see you again soon.
With regards
Nikos Karagiannidis
Hotel Manager
