Ratings based on 400 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The hotels is on a bit of an alley, but that alley is connected to the main road that runs south from the station. The staff was fine. A few were lovely, but most were just "fine." The room itself was nearly identical, in terms of layout, to a room at an APA hotel I'd stayed at recently. Once I'd figured out the air conditioner, the room was comfortable. The room actually had a cityscape view, which I wasn't expecting, so that was nice. The bed was comfortable. I was able to plug my Switch into the TV, although I mostly just used it for YouTube. I apparently got free breakfast each morning, which I used twice; it wasn't amazing, but it was filling and it was free. The rice and curry was the standout dish, I'd say. The coin laundry cost me 700 yen (I think? possibly 600 yen) for a wash and two runs of the dryer, to get my clothes good and dry. There was an outlet in the bathroom, which was something the highly-similar APA hotel didn't have. There was an Anytime Fitness a couple minute's walk down the alley (which I joined while I was in the US before this trip). There was loads of restaurants, convenience stores, vending machines and shopping in the area, if you're into that sort of thing (shopping, that is; not my scene, personally). Things I saw but didn't try: a teriyaki stall which is highly rated on Google Maps; a horse meat restaurant with a sign out front that says "No horse meat, no life," which I could swear I've seen a picture of before.
by A verified traveler
Posted 8 Nov 2024
Friendly staff and a well kept building for its age. The only point that was a little noticable for me was there was mildew and some mold in the wet bathroom area.
Comment from Hotel Management
11 Nov 2024 by Sotetsu Fresa Inn Chiba Kashiwa Reception, Hotel Management
Dear Valued Guest, Thank you for staying at Sotetsu Fresa Inn Chiba Kashiwa. We are very happy to hear that our staff was friendly. However, we are very sorry to hear that there was mold in the bathroom. We will share this information with our cleaning staff and thoroughly clean and check your room to avoid receiving similar complaints in the future. We know it is a presumptuous request, but the next time you have a chance to visit the Kashiwa area, we hope you will stay at Sotetsu Fresa Inn Chiba Kashiwa. Finally, we would like to thank you for sharing your thoughts and opinions with us.
by A verified traveler
Posted 4 Nov 2024
Showed up to check in and was told the only room available was a smoking room but we are not a smokers. We had nowhere else to go so we tried to make it work but the smell was TERRIBLE. The window is sealed shut, no way to open it. We woke up at 5am with headaches and nausea, absolute worst night of the trip. Also the bed was hard, the box spring was filthy, the toilet was not clean, no toiletries provided other than soap. I would not recommend staying here unless you are guaranteed a room that is non smoking, I can’t comment on anything positive.
Comment from Hotel Management
4 Nov 2024 by Sotetsu Fresa Inn Chiba-Kashiwa , Hotel Management
Thank you very much for staying with us and for sharing your feedback. At the time of booking, your reservation was made for a smoking room, and on the day of your stay, all non-smoking rooms were fully booked, making it impossible to accommodate a change. We sincerely apologize for any inconvenience caused by not being able to provide a non-smoking room upon your request.Kind regards,
by A verified traveler
Posted 16 Oct 2024
Good
Comment from Hotel Management
17 Oct 2024 by Sotetsu Fresa Inn Chiba Kashiwa, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Chiba Kashiwa.We are very happy to hear that you enjoyed your stay at Sotetsu Fresa Inn Chiba Kashiwa.We will do our best to become a hotel that is loved by our guests.We hope your trip to Japan was a memorable one.We look forward to seeing you again.
by A verified traveler from Henderson
Posted 21 Sep 2024
The Sotetsu Fresa Inn has been my go-to choice for hotels in the Kashiwa area since 2012 or so. It's very convenient to be. It's close to the grocery store, train station and shopping. I enjoy staying there.
Comment from Hotel Management
22 Sep 2024 by 相鉄フレッサイン千葉柏, Hotel Management
Thank you for staying at our hotel. We are very pleased with your high evaluation. Please stay at our hotel again when you come to Kashiwa.Thank you.
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
17 Aug 2024 by 相鉄フレッサイン千葉柏, Hotel Management
相鉄フレッサイン千葉柏にご宿泊賜りまして誠にありがとうございます。また、スコアでの評価を頂きました事、御礼申し上げます。より高いスコアを頂けますよう、今後も努力を重ねて参ります。また柏にお越しになる機会がございましたら、是非相鉄フレッサイン千葉柏をご利用くださいませ。お客様のまたのお越しを、スタッフ一同心よりお待ちいたしております。
by A verified traveler from Zhonghe Dist
Posted 16 Jul 2024
Very good
Comment from Hotel Management
17 Jul 2024 by SOTETSU FRESA INN CHIBA KASHIWA, Hotel Management
Thank you very much for your staying at SOTETSU FRESA INN CHIBA KASHIWA.We are glad to receiving good comment and high score from you.If you come around Kashiwa city again, we hope your new booking and seeing you again.Sincerely.
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Sotetsu Fresa Inn Chiba Kashiwa, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Chiba Kashiwa.We are delighted to hear that you were satisfied with your stay.Thank you very much for taking time out of your busy schedule to give us your rating.We sincerely look forward to welcoming you again.Best regards
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by 相鉄フレッサイン千葉柏, Hotel Management
この度は相鉄フレッサイン千葉柏へご宿泊頂き誠にありがとうございます。この度の当館でのご滞在について高く評価を頂きました事御礼申し上げます。スタッフ一同大変嬉しく思っております。柏市近辺へお越しの際は、ぜひ再び当館をご宿泊先にお選びいただけますと幸いでございます。お客様の次回のご予約・ご宿泊をスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted 26 Jun 2024
Lots to do nearby. Lots of restaurants. Train station close.
Comment from Hotel Management
27 Jun 2024 by Sotetsu Fresa Inn Chiba Kashiwa, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Chiba Kashiwa. We are very pleased that you have given our hotel a high rating. We will continue to strive to provide our guests with an even more comfortable stay. We hope that you will use our hotel again when you have business in the Kashiwa area. We look forward to seeing you again.
