Ratings based on 274 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
この度は三井ガーデンホテル柏の葉にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申し上げます。この度のご滞在につきまして、快適にお過ごしいただけたようで大変嬉しく存じます。お客様のお気持ちに寄り添ったおもてなしをお届けできるようホテル一丸となって精進していく所存でございます。 より一層のサービス向上に努めてまいりますので、今後ともぜひ当館をご利用いただき、忌憚のないご意見を賜れましたなら幸いに存じます。またの機会に当館にてお迎えできます日をスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル柏の葉 宿泊支配人
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
この度は三井ガーデンホテル柏の葉にご宿泊いただきまして誠にありがとうございました。またご滞在後にをご評価を賜りましたこと重ねて御礼申し上げます。今後ともお客様のご期待に添えるようスタッフ一同精進してまいりますので、またお近くにお越しの際は当館をご利用いただけますと幸いでございます。またの機会に当館にてお迎えできます日をスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル柏の葉 宿泊支配人
by A verified traveler
Posted 26 Aug 2024
Using Netflix and Amazon prime was bit confusing for a tourist from other countries and the staff was not able to help us.
Comment from Hotel Management
27 Aug 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Kashiwanoha.We would also like to take this opportunity to thank you again for taking the time to write this message.We apologize for the inconvenience caused by the lack of clarity regarding the use of Netflix and Amazon prime during your stay with us. We also apologize for the lack of guidance from our staff, which caused your disappointment.We will share your feedback with our staff and make every effort to improve the hotel to make it more accessible for tourists.We hope you will have the opportunity to stay with us again.Thank you very much for your kind cooperation.Mitsui Garden Hotel Kashiwanoha Accommodation Manager
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
10 Aug 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kashiwa-no-ha.We appreciate your feedback after your stay.We are very pleased to read that you had a pleasant stay with us.We look forward to welcoming you again at our hotel.Mitsui Garden Hotel Kashiwa-no-ha Manager
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
5 Aug 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
この度は数あるホテルの中から三井ガーデンホテル柏の葉にご宿泊いただきまして誠にありがとうございます。貴重なお時間頂戴し高評価を頂きましたこと重ねて御礼申し上げます。お客様のお気持ちに寄り添ったおもてなしをお届けできるようホテル一丸となって精進していく所存でございます。 今後ともさらなるサービス向上に努めてまいりますので、またの機会にお客様と当館にてお迎えできます日を心よりお待ち申しあげております。三井ガーデンホテル柏の葉 宿泊支配人
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
24 Jul 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
Stonie 様この度は三井ガーデンホテル柏の葉をご利用いただきまして誠にありがとうございます。数あるホテルから当館をお選びいただき、重ねて御礼申し上げます。ご滞在中はお寛ぎいただけましたようで、大変嬉しくコメントを拝見いたしました。これらかもお客様にご満足いただけるホテルを目指し、スタッフ一丸となって努めてまいります。是非またのご来館をスタッフ一同心よりお待ちしております。三井ガーデンホテル柏の葉宿泊支配人
by A verified traveler
Posted 27 Jun 2024
It was nice, but a little upgrade would be a nice touch.
Comment from Hotel Management
28 Jun 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kashiwa-no-ha.We will make every effort to provide you with the hospitality that you have come to expect from us. We will continue to strive for further improvement of our services.We look forward to welcoming you again at our hotel in the future.Mitsui Garden Hotel Kashiwa-no-ha Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
29 Jun 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
この度は三井ガーデンホテル柏の葉にご宿泊いただきまして誠にありがとうございます。ご滞在の感想をお寄せくださいましたこと重ねて御礼申し上げます。「最高」とのお言葉とてもうれしい限りでございます。今後もお客様のご期待に沿うことができますよう精進してまいります。またのご来館を心よりお待ち申し上げております。三井ガーデンホテル柏の葉 宿泊支配人
by A verified traveler
Posted 4 May 2024
all was good
Comment from Hotel Management
5 May 2024 by 三井ガーデンホテル柏の葉 宿泊支配人, Hotel Management
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.Mitsui Garden Hotel Kashiwa-no-haManager
by A verified traveler
Posted 30 Mar 2024
It was a very warm and inviting experience
Comment from Hotel Management
30 Mar 2024 by Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kashiwa-no-ha.We are very happy to read your feedback and to hear that you enjoyed your stay with us.We will continue to strive to further improve our services, so we would appreciate it if you would continue to use our hotel and give us your candid opinions. We look forward to welcoming you to our hotel.Mitsui Garden Hotel Kashiwanoha ： Manager
