Ratings based on 259 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Front Staff, Hotel Management
Thank you very much for choosing the Park Plaza Hotel and we would like to thank you again for taking the time out of your busy schedule to write your review. We look forward to welcoming you back.
by A verified traveler
Posted 14 Apr 2024 on Hotels
The staff were really nice:) everything was clean, the bed was comfy. I was very happy with my stay there!
Comment from Hotel Management
15 Apr 2024 by Front staff, Hotel Management
Thank you for using Kashiwa Plaza Hotel.We would also like to thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again soon.
by A verified traveler
Posted 24 Feb 2024
So I booked for one day nonsmoking room and then during my stay, I rebooked for two more days but accidentally booked smoking room. When I re-checked in before 10AM on the second day I found out my mistake. I apologized to front desk. Then I made sure that if I canceled on second night I will not be refunded, as it was less than 24hrs. But will be refunded third. At first, I agreed to stay both nights and changed to nonsmoking room next day, but then changed my mind and went down to speak to the lady who spoke english. I told her, sure that’s fine you can keep the second night's money but I will canceling for both days that I booked as I didn’t want smoking room on the second day. The lady decided to charge me $20 extra because I checked out after 10 and stay until 1 PM. She had told me prior to stay in the room to wait for when they tell me which room I will be in. But why will canceling affect them as their check in time is 3 and i already paid for a room, so that room will be empty and free to book by others, yet I still paid, and on top of that she charged me for staying overtime, WHEN I PAID FOR THE ROOM and it was free to book by others because I did not stay. I felt forced and didn't want to cause a scene. Totally unreasonable for that lady to do that to me. Too bad the other staff were nice. Will not be coming back.
by A verified traveler
Posted 27 Aug 2023
The staff has always been great. When my AC started leaking one night, they quickly had me in a new room. The location next to the Kashiwa train station makes it easy to get any place in Tokyo.
Comment from Hotel Management
29 Aug 2023 by フロント, Hotel Management
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。お客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しをお待ち申し上げております。
by A verified traveler
Posted 11 May 2023
great location for Atago training!
Comment from Hotel Management
12 May 2023 by front staff, Hotel Management
Thank you for your high evaluation.We are looking forward to seeing you again.
by A verified traveler
Posted 15 Mar 2023 on Hotels
Comment from Hotel Management
16 Mar 2023 by フロント, Hotel Management
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともサービス向上に努めてまいります。またのお越しを心よりお待ち致しております。
by A verified traveler
Posted 13 Mar 2023
Rooms are looking really dated. Carpets haven't been properly cleaned in ages, so you can see dust coming up as you walk (probably not good for your health).
Comment from Hotel Management
14 Mar 2023 by フロント, Hotel Management
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。清掃の件でご不快の念をお掛け致しました事お詫び申し上げます。清掃の徹底と改善に努めてまいります。貴重なご意見ありがとうございました。
by A verified traveler
Posted 7 Jan 2023
I just needed a place to stay for a few days after moving out of my house, so I didn’t need anything special. Affordable and had a “home” feeling. It was a great place to stay and the staff was very friendly and accommodating even though my Japanese is not great. Every day they provided cleaning or if I didn’t want cleaning, they provided extra amenities (new towels, robe, trash bags, tea, razor, etc). The cleaning ladies were also very nice. I was also able to check back into my room past 2 am on New Year’s Eve which was really helpful for me because I missed my train back to Kashiwa and didn’t arrive to the hotel until 3:30, but I was still able to check in and get into my room.
Also very close to the station, so I didn’t need to walk in the cold for very long.
The only thing I didn’t like was the early check out on the day I was leaving, but it was also my fault for waking up late.
Overall great experience
Comment from Hotel Management
12 Jan 2023 by Main building front desk, Hotel Management
Thank you for using Kashiwa Plaza Hotel this time. Thank you again for taking the time out of your busy schedule to provide us with valuable feedback. We will use it as a reference in the future and strive to improve our services.We are looking forward to welcoming you again.Kashiwa Plaza Hotel Main Building Reception
by A verified traveler
Posted 20 Dec 2022
Service and staff was very helpful. Wi-fi reliability was questionable throughout the day but other than it was a nice place to stay. If I need to stay in the area, I would book them again.
Comment from Hotel Management
21 Dec 2022 by フロント, Hotel Management
Thank you for using Kashiwa Plaza Hotel ANNEX.Thank you again for taking the time to post while you are busy.We will strive to improve our services so that our customers can use our services comfortably. We look forward to seeing you again.
by A verified traveler
Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
2 Nov 2019 by ﾌﾛﾝﾄ, Hotel Management
この度は柏プラザホテル本館をご利用頂きまして誠に有難うございます。
お忙しい中、ご投稿を頂きまして重ねて御礼申し上げます。
