Ratings based on 24 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Not happy with the service
by A verified traveler
Posted 8 Aug 2022 on Hotels
The driveway needs to be proper. The road is in quite bad condition
The room cards get deactivated. Need to be better
by A verified traveler
Posted 19 Jun 2022 on Hotels
It was amazing
by A verified traveler
Posted 16 Jun 2022
It was a nice experience. Food was excellent specially butter chicken was mouth watering. Morning buffet was ok. Rooms were nice and clean. Pool experience was not so good because of non-changing the water regularly. Roof top and bar were excellent.The Only problem was the way to reach the hotel parking which was too steep.
Comment from Hotel Management
9 Aug 2023 by Saurabh Gautam , Hotel Management
Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Saurabh Gautam Front Office Manager
by A verified traveler from manteca
Posted 11 Jun 2022
We booked 3 rooms with twin beds for each room. Even called and confirmed 2 days earlier. But when we checked in they did not have any rooms with twin beds. There answer was that this was the outside agency online booking and they can't do anything about it. All twin beds rooms are taken. One of the worst responses by the management.
Comment from Hotel Management
9 Aug 2023 by Saurabh Gautam , Hotel Management
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager
by A verified traveler
Posted 30 May 2022
All good but they don’t have many workers to service
Comment from Hotel Management
9 Aug 2023 by Saurabh Gautam , Hotel Management
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback. Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager
by A verified traveler
Posted 1 May 2022 on Hotels
by A verified traveler
Posted 17 Mar 2022
Had a nice time overall
Comment from Hotel Management
9 Aug 2023 by Saurabh Gautam , Hotel Management
Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Saurabh Gautam Front Office Manager
by A verified traveler
Posted 8 Feb 2020
The location was perfect and the staff was very responsive when we found our bedsheets were not entirely clean (likely just from washing machine residue). Negative points: To get to our room, we had to take elevator and then step outside and then enter building which included our room (all in the premise of the hotel however doesn't have ceiling and it was raining and cold so got super wet entering the room).
Comment from Hotel Management
9 Aug 2023 by Saurabh Gautam , Hotel Management
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager
by A verified traveler from toronto
Posted 25 Nov 2019
i was very dissapointed by my experience first of all they gave me 2 twin beds for 3 people which is not at all acceptable then they provide an extra bed not at all good. Then there was spider in the room then they had to change the room. All the things mentioned ok thanks for the in pool table etc nothing was there. Fort he price of the room it was not worth it and i would like someone front he management to do something regarding this i think a refund of some sort should be issues for the false publishing when there was nothing there.
Comment from Hotel Management
9 Aug 2023 by Saurabh Gautam , Hotel Management
Dear Valued Guest , Thank you for choosing Ramada Kasauli for your recent stay , we have note the concern you have highlighted on your feedback and will take corrective measure for them same . Sincere apologies for the unconvinced caused. You should give us one more chance to serve you at Ramada Kasauli . Best Regards Saurabh Gautam Front office Manager
