Ratings based on 681 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
The staff allowed me to check in early and I'm very grateful because I'm a surgical postop patient. The room was quiet and spacious, although the room I received had no window(s). I can hear people walking outside the door, including the walkie talkie used by staff to communicate with each other. However, it did not bother me. Overall, the staff were helpful and pleasant. Thank you for your hospitality.
Comment from Hotel Management
2 Nov 2024 by cruza, Hotel Management
Dear Guest,Thank you very much for sharing your experience with us. We’re pleased to hear that our team was able to accommodate your early check-in and make your stay comfortable. Your comments on the room’s quietness and spaciousness are much appreciated, and we’re glad to know that our staff’s support contributed to a pleasant experience for you.We hope to have the pleasure of welcoming you back soon. If there’s anything further we can do to make your stay even more enjoyable, please let us know.
by A verified traveler from Philadelphia
Posted 13 Oct 2024
People were very nice and friendly
Comment from Hotel Management
24 Oct 2024 by cruza, Hotel Management
Thank you for your kind words! We’re glad to hear that our team’s friendliness made your stay enjoyable. We hope to welcome you back again soon!
by A verified traveler
Posted 27 Sep 2024
I have stayed at this hotel numerous times, about 5 times. i must have reviewed this hotel for 5 times and always gave them a positive rating since this one of the few hotels that carry Fox News. My usual stays are usually 2 weeks long in this hotel. I usually like to go Island hopping for a couple of days away, and the hotel lets me store my luggage until I return to the hotel. My latest stay the hotel staff told me the new policy will charge me 500 pesos per day if I stored my luggage there, which I DON'T THINK IS RIGHT . Since when I return I would be staying at this same hotel.
Comment from Hotel Management
9 Oct 2024 by cruza, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty and the positive ratings you’ve given during your previous stays.I understand your concerns regarding the new luggage storage policy. Please know that it is our policy to charge 500 pesos per day for luggage storage. This policy helps us maintain the quality of our services and ensure a secure environment for all our guests’ belongings.We hope to welcome you back soon and make your next stay enjoyable!
by A verified traveler
Posted 13 Sep 2024
This is the 5th time I have been to Castle Peak hotel. I have been to other hotels in the area,but only this hotel carries Fox News, that's why I have been going back to this hotel
Comment from Hotel Management
9 Oct 2024 by cruza, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback. We’re thrilled to hear that you continue to choose Castle Peak Hotel for your stays. We appreciate your loyalty and are glad that our selection of channels, including Fox News, enhances your experience. We look forward to welcoming you back for your sixth visit!
by A verified traveler
Posted 22 Aug 2024
Very clean and staff are very courteous
Comment from Hotel Management
24 Aug 2024 by cruza, Hotel Management
Thank you for your kind words!We’re delighted to hear that you found our facilities very clean and that our staff provided courteous service during your stay. Your positive feedback encourages us to continue delivering the best possible experience to our guests.We hope to welcome you back to Castle Peak Hotel in the near future.
by A verified traveler
Posted 4 Aug 2024
I like the room so far but pool No
Comment from Hotel Management
9 Oct 2024 by cruza, Hotel Management
Dear valued guest,Thank you for sharing your feedback! We’re glad to hear you’re enjoying your room. We apologize for any inconvenience with the pool and appreciate your input. Your comments will help us improve our facilities. If there’s anything else we can do to enhance your stay, please let us know.
by A verified traveler
Posted 27 Jul 2024
We really appreciated the professionalism of the staff and the cleanliness of the hotel.
Comment from Hotel Management
24 Aug 2024 by cruza, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you appreciated the professionalism of our staff and the cleanliness of the hotel. We strive to maintain high standards in every aspect of our service, and your kind words encourage us to keep up the good work. We hope to have the pleasure of welcoming you back in the near future!
by A verified traveler from Altha
Posted 26 Jul 2024
👍
by A verified traveler
Posted 9 Jul 2024 on Hotels
The faucet needs repair
Comment from Hotel Management
9 Oct 2024 by cruza, Hotel Management
Dear valued guest,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the faucet. Our maintenance team will address the repair promptly. Your feedback is important to us, and we appreciate your understanding.
by A verified traveler
Posted 7 Jun 2024
Yes I like places
Comment from Hotel Management
9 Oct 2024 by cruza, Hotel Management
Dear valued guest,Thank you for your feedback! We're glad to hear you enjoy our place. We hope to welcome you back soon for another wonderful stay.
