Ratings based on 291 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Aug 2024 on Hotels
5 out of 5
by A verified traveler

Posted 22 May 2024
This is a very nice and relaxing property for a great vacation.
5 out of 5
by A verified traveler

Wonderful and Tranquil Stay

Posted 20 Mar 2024 on Hotels
Wonderful hotel and resort. The hotel architecture is wonderful. The hotel room view capture a beautiful snowy landscape with a lake. The view gave me a sense of tranquility with a cozy ambience. The hotspring was good. Staff was friendly and helpful. One staff even drove me from hotel to the hotspring site. I really appreciated the helpfulness. The Japanese breakfast was tasty and remarkable. The transportation to the outlet and train station is convenient
5 out of 5
by A verified traveler

Posted 9 Nov 2023
great view from the room
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jul 2021
4 out of 5
by A verified traveler

good

Posted 5 Apr 2021 on Hotels
nice hotel, quiet　and comfortable
5 out of 5
by A verified traveler from Austin

Posted 27 Jan 2020
The hotel staff went above and beyond to assist me after I injured my ankle snowboarding. They provided a wheelchair and personal shuttle and helped ensure I had assistance while traveling on the train.
3 out of 5
by A verified traveler from Gunma ken Kiryu

Posted 11 Jan 2020
I like the of my room very relaxing view golf course
5 out of 5
by A verified traveler

Nice hotel but needs more frequent shuttle service

Posted 25 Dec 2019 on Hotels
Everything was perfect except the shuttle service runs only every 30 minutes, and extremely packed with people. Would have been even more perfect if the hotel could run every 15 minutes shuttle so we can enjoy the onsen in evening as it is far from karuizawa prince hotel.
5 out of 5
by A verified traveler from Singapore

Posted 11 Dec 2019
Prompt and attentive service staff. You get free transfers to anywhere within the Prince establishments. Big and comfortable room, with a spacious and beautiful lobby. Of course the natural surrounding is pleasing to the eyes.
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