Ratings based on 355 Verified Reviews

4.2 out of 5
72% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 May 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Apr 2023 on Hotels
3 out of 5
by A verified traveler

Posted 6 May 2022
The staff and cleaniness of the hotel was good, but it was way way overpriced for the type of room (unit style bathroom etc). Also the food was incredibly expensive - JPY8,000 for a dinner bento box (looked like something that would cost around jpy 1,500 at any other place). I have been living in Japan over 25 years and I would not recommend the hotel because it was so overpriced. I drive a ferrari but otherwise i focus on value for money and this was certainly not value for money. Staff were very nice and polite as one would expect in Japan. That's standard for Japan. We ate our breakfast outside of the hotel for a quarter of the price of the hotel - full breakfast in the forest overlooking a beautiful stream - couldnt beat it.
4 out of 5
by A verified traveler

Good base for karuizawa

Posted 5 Jan 2020 on Hotels
Satisfactory onsen. Good breakfast spread
5 out of 5
by A verified traveler from Hong Kong

Posted 26 Dec 2019
Very helpful and friendly staff; efficient check-in, spacious room; very good breakfast
5 out of 5
by A verified traveler

great hotel to stay

Posted 24 Dec 2019 on Hotels
A very friendly hotel for family. Our 5 years old grandson loves it. We love the in-house hot spring. Such convenient after a day out be able to come back relax & soak in the hot spring, so refreshing. Food in hotel is excellency both dinner & breakfast with wide spread & choices. Regrettably not enough time to eat full breakfast as rushing to go ski lesson for grandson. Close to town where lots of shopping & food at the factory outlets. Close to ski slopes. Don’t rely on Google direction as it takes you one big round & easily get lost at the interchange when one can simply go straight from town.
2 out of 5
by A verified traveler from Tokyo

Posted 30 Oct 2019
Stayed with my husband and dog. Everything was overpriced and the quality was way below average. Food was not great and the hot spring was one of the worst I’ve ever been to. Bath unit was nasty and old. I wish they reformed the hot springs. That would make things much better. Staff was friendly and nice, lobby was clean.
5 out of 5
by A verified traveler

Posted 12 Oct 2019
Room is clean, the buffet breakfast is unique and the most favorable is the staffs are really care about guests' safety. Typhoon no.19 is approaching today, hotel staffs keep sharing the latest traffic and typhoon information during our checkout.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Jun 2019
5 out of 5
by A verified traveler

Nice international brand hotel in the area

Posted 23 Jun 2019 on Hotels
1. Generous size room, comfortable & clean 2. Ample parking 3. The onsen is nice & clean 4. Breakfast is fine
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