Ratings based on 195 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
If you don’t know Japanese, I don’t recommend you to stay at this hotel. Staff speak no English. The dinner coupon given to us to have dinner at the restaurant next door was in Japaneses only and staff at the restaurant didn’t seem to know (we seemed don’t know too) what to do. We didn’t get to eat our dinner until 9 pm.
The location is far from the train station and sightseeing spots. It is not easy to get a taxi either if you don’t have an app for local taxi. We had to walk. The facility a kind of old and the carpet was very dirty.
by A verified traveler
Posted 5 Nov 2024
Stay charge on first night was supposed half board . Unlike previous stays , we were told to have dinner at wine bar with a discount coupon of yen 5,000 each instead of the restaurant. Staff agreed to charge each of us (4 altogether) an additional Yen 3,000 to change to restaurant dining . It turned out that the final bill charged us an additional yen 4,000 each plus the original price of the set dinner at Yen 7,800!!! Each of us ( 4 guests) were overcharged by Yen 8,800 as compared to what the staff agreed with us !!!!!!!!!! We were overcharged by at least yen 35,200!!! Excluding tax
by A verified traveler
Posted 4 Nov 2024
by A verified traveler from Richmond
Posted 3 Nov 2024
Our room was tiny and the carpet was filthy. Amenities were very limited and staff were few and very inexperienced. We were overcharged at check out and had to point out the error. Then they still charged us the wrong amount. One of the worse, if not the worse hotel we have ever stayed at, and we paid over $400 a night, no meal. We stayed at a 4 star hotel near Ginza and it was a little over $300 and included breakfast. We feel totally ripped off. Not what the ratings reflect at all.
by A verified traveler from Chino
Posted 6 Jul 2024
Beautiful private bath and spacious room. Staff can speak English.
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
Posted 8 Jun 2024
Pleasant and great stay
by A verified traveler
Posted 30 May 2024 on Hotels
by A verified traveler
Posted 28 Apr 2024
Great room with private sauna and bath tab room!
by A verified traveler
Great hotel at a great price.
Posted 27 Jan 2024 on HotelsAfter staying here multiple times, I can say it is always friendly, clean and well maintained. Still, westerns have to realize this hotel caters to mostly Japanese clients, and the beds reflect this, being lower and firm.
